It's fast food. Not much to it. Cool thing I experienced was the Havies options where I got half onion rings and half French fries.
Karmen Chavarria
Why does it take so long to go through the drive thru? Only one on their car on line and we sat for over 10 minutes waiting for our order to be taken. I don’t understand. This isn’t the first time either. What’s going on with management? Drive thru needs to be fast. There were plenty of people working. Where can I get answers? It’s the slowest drive thru in the city. Do better.
Courtney Rossow
I was really sick and I Drove up to ask for some water and the lady was so rude and said I'd have to pay over 4$ for a cup of water And she was extremely rude about it. Will not be returning because that was uncalled for.
Kayla Cunningham
On Sunday, April 13th, around 2:00 PM, I visited the Burger King located at 4666 Sonoma Ranch Blvd, Las Cruces, NM 88012. I placed an order for six items: two Whopper Jrs., two Whoppers, and two plain double cheeseburgers.Admittedly, I did not check the food before leaving, as we had just returned from a two-hour drive and needed to get my 62-year-old disabled mother home. When we arrived home, I discovered that the two plain double cheeseburgers were missing cheese entirely.I then drove 14 minutes back to the location with the burgers and receipt. Why? Because my mother wouldn't eat it. She's picky and it would have been a waste of food. Upon returning, I was surprised when the employee at the counter told me I had to pay $7.63 to have cheese added, even though I had the receipt and the two burgers untouched and uneaten in my hand to give her. Another female employee showed up (the one that took the order) then became argumentative, stating that this was why she repeats the order back to customers—yet, she had been rude when we were trying to place order. We also made a change to the Whopper jr. which she didn't do, but my husband and father are not picky, and so they were happy to eat there order. Ultimately, I was given two new burgers—at least, that’s what I was told. However, the cheese on them was not melted, and they were ice cold. I had a thermometer in my vehicle from a recent camping trip and decided to check the internal temperature. The burgers were so cold that the thermometer couldn’t even register a proper temperature, reading closer to rare than anything safe or edible.I immediately called the store to inquire about this, and the same woman (I guess a manger) who had helped me earlier answered. I asked if they had simply put cheese on the old burgers, which had been sitting out for nearly 30 minutes. She said they had thrown the old ones away and made fresh ones. I then asked why the cheese hadn’t melted and why the temperature was so low. She had no response. I’ve attached a photo and sent the video to corporate showing the food temperature as further evidence. So, that means I was either lied to, or the cook is making raw meat and feeding it to people.This experience was incredibly disappointing—not only because of the quality of the food, but also because of the way I was treated when trying to get a simple mistake corrected. I would appreciate a response from management and some form of resolution for this poor experience.
Richard Harris
Finally, a Burger King that doesn't have a problem making a Whopper at 9:30am. Thank you
Kirk Murphy
Its a Burger King. The burger was exactly what you'd expect.
Great and friendly service (that's what will make us come back)
Lyn Stryker
I have to wonder why ist so hard to get an order right. I ordered two #1, w/bacon and cheese, 1 French fries. 1 onion rings, 2 chicken fries. Didn't get the fries or the onion rings. Come on people! Don't you want return customers?
GALVAN MODZ KA13
Always down to get a great meal at a great price .
Joe Mama
Called asking for assistance and got hung up on immediately. Manager and workers are unprofessional and the food is dookie don’t give them your money
Got yelled at after waiting in the line for 15 minutes. The lady at the drive thru was very rude when I pulled over to the second window as she asked. I ended up leaving without my food, not worth being treated that way for wanting to order something.
Rick Hammond
Waited a year to come back here figured maybe something changed in a year... nope. Still sitting here in the drive thru writing this after I ordered what is now 8 mins ago
Michael Gonzales
Officially my favorite fast food place. The only ones with coupons worth using.
Atmosphere: 4
Food: 4
Service: 5
Ernesto Rodriguez
12-9-2024, Burger King Sonoma Ranch...they didn't have big patties when I went around 6:0pm, so no Whoppers or regular burgers. Only chicken, fish or Jr's burgers. I just ordered 8pcs chicken nuggets and medium fries. Order took at least 15 minutes, if not more since I went to ask what was going on with Order. Poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Hilda Ozante
Good food and service.
Kid-friendliness: They get to be King or Queen for the day.
Drive thru person served cold food. Tasted old.
It's fast food. Not much to it. Cool thing I experienced was the Havies options where I got half onion rings and half French fries.
Why does it take so long to go through the drive thru? Only one on their car on line and we sat for over 10 minutes waiting for our order to be taken. I don’t understand. This isn’t the first time either. What’s going on with management? Drive thru needs to be fast. There were plenty of people working. Where can I get answers? It’s the slowest drive thru in the city. Do better.
I was really sick and I Drove up to ask for some water and the lady was so rude and said I'd have to pay over 4$ for a cup of water And she was extremely rude about it. Will not be returning because that was uncalled for.
On Sunday, April 13th, around 2:00 PM, I visited the Burger King located at 4666 Sonoma Ranch Blvd, Las Cruces, NM 88012. I placed an order for six items: two Whopper Jrs., two Whoppers, and two plain double cheeseburgers.Admittedly, I did not check the food before leaving, as we had just returned from a two-hour drive and needed to get my 62-year-old disabled mother home. When we arrived home, I discovered that the two plain double cheeseburgers were missing cheese entirely.I then drove 14 minutes back to the location with the burgers and receipt. Why? Because my mother wouldn't eat it. She's picky and it would have been a waste of food. Upon returning, I was surprised when the employee at the counter told me I had to pay $7.63 to have cheese added, even though I had the receipt and the two burgers untouched and uneaten in my hand to give her. Another female employee showed up (the one that took the order) then became argumentative, stating that this was why she repeats the order back to customers—yet, she had been rude when we were trying to place order. We also made a change to the Whopper jr. which she didn't do, but my husband and father are not picky, and so they were happy to eat there order. Ultimately, I was given two new burgers—at least, that’s what I was told. However, the cheese on them was not melted, and they were ice cold. I had a thermometer in my vehicle from a recent camping trip and decided to check the internal temperature. The burgers were so cold that the thermometer couldn’t even register a proper temperature, reading closer to rare than anything safe or edible.I immediately called the store to inquire about this, and the same woman (I guess a manger) who had helped me earlier answered. I asked if they had simply put cheese on the old burgers, which had been sitting out for nearly 30 minutes. She said they had thrown the old ones away and made fresh ones. I then asked why the cheese hadn’t melted and why the temperature was so low. She had no response. I’ve attached a photo and sent the video to corporate showing the food temperature as further evidence. So, that means I was either lied to, or the cook is making raw meat and feeding it to people.This experience was incredibly disappointing—not only because of the quality of the food, but also because of the way I was treated when trying to get a simple mistake corrected. I would appreciate a response from management and some form of resolution for this poor experience.
Finally, a Burger King that doesn't have a problem making a Whopper at 9:30am. Thank you
Its a Burger King. The burger was exactly what you'd expect.
Great and friendly service (that's what will make us come back)
I have to wonder why ist so hard to get an order right. I ordered two #1, w/bacon and cheese, 1 French fries. 1 onion rings, 2 chicken fries. Didn't get the fries or the onion rings. Come on people! Don't you want return customers?
Always down to get a great meal at a great price .
Called asking for assistance and got hung up on immediately. Manager and workers are unprofessional and the food is dookie don’t give them your money
Restaurantji Recommends
Got yelled at after waiting in the line for 15 minutes. The lady at the drive thru was very rude when I pulled over to the second window as she asked. I ended up leaving without my food, not worth being treated that way for wanting to order something.
Waited a year to come back here figured maybe something changed in a year... nope. Still sitting here in the drive thru writing this after I ordered what is now 8 mins ago
Officially my favorite fast food place. The only ones with coupons worth using.
Atmosphere: 4
Food: 4
Service: 5
12-9-2024, Burger King Sonoma Ranch...they didn't have big patties when I went around 6:0pm, so no Whoppers or regular burgers. Only chicken, fish or Jr's burgers. I just ordered 8pcs chicken nuggets and medium fries. Order took at least 15 minutes, if not more since I went to ask what was going on with Order. Poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Good food and service.
Kid-friendliness: They get to be King or Queen for the day.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Whopper Jr, Double Whopper
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