Chipotle Mexican Grill

Build a Bowl your way.. a 2 serving bowl, very filling good for lunch or dinner $10-14
Yummi Chips

We arrived to pick up the food we ordered on a Monday at 6:30. The food was ready for pickup. There was not one person at any of the tables so we decided to eat in. We had to walk around the empty restaurant to find a table that was almost clean, all the others had food and liquids on them. The floor had food everywhere. Meanwhile, most of the staff of 7 were chatting and enjoying each others company. Two staffed the front, one prepared food and the other 4 just chatted the entire time. People should enjoy their job and coworkers, but come on, with all that time on your hands, why did we have to eat in a dirty restaurant? Clearly management has not trained the staff adequately.

Went during lunch and place was packed.

Server was not trained. Low level people skills. Little meat, one scoop. Usually they are trained with one full scoop of meat followed by a smaller scoop. Asked for a dash of sour cream. Instead it was drenched in sour cream. Perhaps that should have been the main dish! I don't care about the price point, service, courtesy, greetings all count for repeat business. You want to ask, would Steve Ells take this meal?

Great service, great food!

Did not get my chips and was going to ignore it and be with fine with it until I found a hair in my bowl. Wasted a lot of money on my order for me not to be able to eat it.

Food: 1

We ordered the brisket which was in cubes hard as a rock beans were dry also more rice than the rest of the food. My husband ordered the same with chicken only few strands of chicken mostly rice. I had to think if I ordered from a Chinese restaurant. We saw your commercial the food look scrumptious you definitely don’t live up it. Being you served more than rice are you rationing out to food to last you till you close. We are senior citizens who tried for the first and last time. Will not recommend your restaurant to any of my friends. No pictures not worth taking them.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Bottled Water

I am a US Army veteran and I went to Chipotle on Sunday November 10th as the Sun News reported that Chipotle was doing a buy one get one free for veterans that day. When I got to the register, the employee told me that the store was not doing anything for veterans day. I have never felt so embarrassed and disrespected.

Atmosphere: 4

Food: 5

Service: 1

Cashier had an attitude didn’t look me in the eye so I asked how her day was cashier Briana ignored my conversation continue to ask me to pay & when applying a reward she kept repeating to pay asked again if reward was applied she asked me to pay again rolled her eyes and said nothing very rude very I don’t like my job very can’t handle lunch hour pressure well should probably be In the back if no desire to be kind to customers

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Make Your Own Rice Bowl

Not gonna lie I’m completely baffled at the foolery that just took place. I came in asked if there was anymore “mild”. Got told no. Looked over and saw an area in the corner with mild. So I asked the worker “isn’t that mild right there” and he told me he couldn’t use that because it was for “online orders only”. So I asked him to ask the manager if I could get some, since ya know I’m a paying customer just like the online folks. And the manager on duty had the nerve to say no. Idk if it’s just this stores foolery or just a mid west thing but I have never been to a chipotle and been told such BS

Atmosphere: 1

Food: 4

Service: 1

It has been multiple bad experience with this locations. The management is awful. I never had any problem with any other location but the Las Cruces. They overcharge, mislead the prices and rude to respond to your concern. I love Chipotle so I keep going back every few months and leave telling myself never again. The other day my salad came to more than $15. Apparently the meat I chose was different price which wasn’t on their menu. I said they should let the customer know when ordering. They had a sign in front of where you talk to the employee of what you want exactly where you are distracted to see a any sign if it is not covered by the person ordering in front of you. When I asked for the manager, she (kania) said she is the manager. I said I am willing to pay the highest price on the menu for my salad since this was not advertised clearly. She said to pay the full amount or go to the end of the line after 32 people and order one from the menu. After 15 minutes of standing there I was willing to take my business somewhere else. The difference was maybe three dollars but the lack of compassion and running a business correctly was priceless.

Atmosphere: 1

Food: 2

Service: 1

The quesadillas. They r good don’t get me wrong. The lady who served me was rude. I asked for an adult quesadilla, she said that it is only online which is absurd. You have the ingredients to make it there why can’t u make it? When I told her this, she was extremely rude and basically yelled at me. The other young lady who was calculating my order, was scrolling on TikTok and when I asked her for a fountain drink, I had to ask her many times before she actually to ally payed attention.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Chips

Thought I'd give Chipotle another try after some years. Big mistake. $40 for a salad, chips, queso, and a drink. Yall trippin.

Atmosphere: 2

Food: 2

Service: 4

Have always lived this place got some good food and good ppl with 2 great locations

Atmosphere: 5

Food: 5

Service: 5

This is the 2nd time my mobile pickup was cold. Just just not warm. Cold. Refrigerator cold. First time was during Covid and I chalked it up to that. Tonight was only the 2nd time we've ordered from there and cold again. Unacceptable.

Atmosphere: 1

Food: 1

Service: 1