I love it when my grandkids take me here! Luckily, we were at the mall to grab a bite to eat because they were out of pizza. đ”âđ«
Kid-friendliness: Safe place to have a great family fun!
Atmosphere: 5
Food: 3
Service: 3
Taylor Syling
My son had his 8th birthday party at Chuck E. Cheese today. I made the reservation a month ago. I got the ultimate fun package. I spoke with the staff twice in the week leading up to today, to confirm my reservation and the details of my reservation. 9 kids, 12 adults, 2 extra pizzas, 12 adult cups, and a cake. I also confirmed the details when we arrived today. It was a decent day but our party host didnât seem very knowledgeable and she seemed very confused most of the time. She only brought me 10 adult cups. I had to ask repeatedly for the dip n dots and cake. And then when the cake didnât come out I had to go up and keep asking for it. Our party host deferred us to a different staff member who told us âyou told your party host you didnât want the cake.â I said thatâs not true, I confirmed I wanted the cake FIVE times and asked for it an hour ago. The three staff members were just standing there looking confused. They told us they would go frost the cake. It still didnât come out and after another 30 minutes we went back up to ask where the cake was. They told me because I didnât want the cake, it melted, and they had to throw it away. But they could give us a new one, it would just take 30 minutes to defrost. At this point there was only 15 minutes left of the party. So I just told them to forget it. They told me they wouldnât charge me for the cake since I didnât get it. Like DUH! Iâm not paying for something I didnât get. I was extremely upset by the inconvenience. The staff was so unhelpful. And then they only brought out the goodie bags (that were part of the package) after half our party had already left. Overall the staff was just super unhelpful and unorganized. It took three of them just to figure out how to check me out at the end. I think some more training would be beneficial for the staff. I expected just a tad bit more from a $350 party.
Atmosphere: 5
Food: 2
Service: 2
Theseus T.
For such a cute place the atmosphere here is quite dead. I feel like weâre in Zombieland. They definitely need new management because the lady that was upfront looked miserable not even a smile on her face they for sure need better management and employees those who look happy to be here to make the guest feel more than welcome
Atmosphere: 1
Food: 3
Service: 1
Thomas
Employees werent friendly, my pizza was cold, and ALL the tables were dirty.
Atmosphere: 2
Food: 3
Service: 2
Alex
Employees werent friendly, my pizza was cold, and ALL the tables were dirty.
Atmosphere: 2
Food: 3
Service: 2
Nereida Yanez
Bad service, cold pizza. The manager wasnât friendly :/
Atmosphere: 1
Food: 3
Service: 1
Talitha Garcia
It's super pricey, but my 4 year old really wanted to try it. He enjoyed the games and such, but didn't like the pizza. I didn't either, I think it was the cheese that tasted different than what we both like. Other than that, it was fun. It was when Chuck E. Cheese came out to greet the kids that my son questioned his decision to go there. I'm sure we'll visit again at some point, probably once my son doesn't mind the mouse so much :-D
Atmosphere: 5
Food: 2
Service: 5
Spike Snuggle
Too many kids
Atmosphere: 1
Food: 1
Service: 1
Vynce Bourne
From the moment we walked through the door I felt like my family had a VIP upgrade. The service from Mary Jane was some of the best I've experienced anywhere in New Mexico. She was attentive, patient, helpful, and professional. It was a Saturday, end of August, and it was fairly busy with birthday parties. Mary Jane was always easy to find if we had questions or concerns and her attitude and work ethic really encouraged me to go back without feeling like it will be a stressful outing with the kids. Thank you to that awesome staff member and the rest of the crew working that day, too!
Parking: This establishment is attached to the mall so there is plenty of parking!
Atmosphere: 4
Food: 3
Service: 5
Avril Ponzio
Thanks to Sabrina she gave us an awesome experience!! especially for not coming here often, we definitely will be back! Friendly service is always nice but it was excellent today! thank you so much Sabrina!
Went for nephews birthday party. Kids had a great time and service was great. Food is good for the kids but not something I would have as my own choice.
Atmosphere: 4
Food: 2
Service: 5
Norma G Alvarez
Great place for everyone....
Atmosphere: 5
Food: 4
Service: 4
Joel Palomarez
Remember, it's for the kids to have FUN it's about the light in your kids eyes!! Not yours, dont ruin it for them
Atmosphere: 5
Food: 4
Service: 5
Carlos Briseno
The summer pass is the best deal Chuck has ever offered.
I love it when my grandkids take me here! Luckily, we were at the mall to grab a bite to eat because they were out of pizza. đ”âđ«
Kid-friendliness: Safe place to have a great family fun!
Atmosphere: 5
Food: 3
Service: 3
My son had his 8th birthday party at Chuck E. Cheese today. I made the reservation a month ago. I got the ultimate fun package. I spoke with the staff twice in the week leading up to today, to confirm my reservation and the details of my reservation. 9 kids, 12 adults, 2 extra pizzas, 12 adult cups, and a cake. I also confirmed the details when we arrived today. It was a decent day but our party host didnât seem very knowledgeable and she seemed very confused most of the time. She only brought me 10 adult cups. I had to ask repeatedly for the dip n dots and cake. And then when the cake didnât come out I had to go up and keep asking for it. Our party host deferred us to a different staff member who told us âyou told your party host you didnât want the cake.â I said thatâs not true, I confirmed I wanted the cake FIVE times and asked for it an hour ago. The three staff members were just standing there looking confused. They told us they would go frost the cake. It still didnât come out and after another 30 minutes we went back up to ask where the cake was. They told me because I didnât want the cake, it melted, and they had to throw it away. But they could give us a new one, it would just take 30 minutes to defrost. At this point there was only 15
minutes left of the party. So I just told them to forget it. They told me they wouldnât charge me for the cake since I didnât get it. Like DUH! Iâm not paying for something I didnât get. I was extremely upset by the inconvenience. The staff was so unhelpful. And then they only brought out the goodie bags (that were part of the package) after half our party had already left. Overall the staff was just super unhelpful and unorganized. It took three of them just to figure out how to check me out at the end. I think some more training would be beneficial for the staff. I expected just a tad bit more from a $350 party.
Atmosphere: 5
Food: 2
Service: 2
For such a cute place the atmosphere here is quite dead. I feel like weâre in Zombieland. They definitely need new management because the lady that was upfront looked miserable not even a smile on her face they for sure need better management and employees those who look happy to be here to make the guest feel more than welcome
Atmosphere: 1
Food: 3
Service: 1
Employees werent friendly, my pizza was cold, and ALL the tables were dirty.
Atmosphere: 2
Food: 3
Service: 2
Employees werent friendly, my pizza was cold, and ALL the tables were dirty.
Atmosphere: 2
Food: 3
Service: 2
Bad service, cold pizza.
The manager wasnât friendly :/
Atmosphere: 1
Food: 3
Service: 1
It's super pricey, but my 4 year old really wanted to try it. He enjoyed the games and such, but didn't like the pizza. I didn't either, I think it was the cheese that tasted different than what we both like. Other than that, it was fun. It was when Chuck E. Cheese came out to greet the kids that my son questioned his decision to go there. I'm sure we'll visit again at some point, probably once my son doesn't mind the mouse so much :-D
Atmosphere: 5
Food: 2
Service: 5
Too many kids
Atmosphere: 1
Food: 1
Service: 1
From the moment we walked through the door I felt like my family had a VIP upgrade. The service from Mary Jane was some of the best I've experienced anywhere in New Mexico. She was attentive, patient, helpful, and professional. It was a Saturday, end of August, and it was fairly busy with birthday parties. Mary Jane was always easy to find if we had questions or concerns and her attitude and work ethic really encouraged me to go back without feeling like it will be a stressful outing with the kids.
Thank you to that awesome staff member and the rest of the crew working that day, too!
Parking: This establishment is attached to the mall so there is plenty of parking!
Atmosphere: 4
Food: 3
Service: 5
Thanks to Sabrina she gave us an awesome experience!! especially for not coming here often, we definitely will be back! Friendly service is always nice but it was excellent today! thank you so much Sabrina!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It's expensive and it's not worth it!
Atmosphere: 4
Food: 4
Service: 4
Went for nephews birthday party. Kids had a great time and service was great. Food is good for the kids but not something I would have as my own choice.
Atmosphere: 4
Food: 2
Service: 5
Great place for everyone....
Atmosphere: 5
Food: 4
Service: 4
Remember, it's for the kids to have FUN it's about the light in your kids eyes!! Not yours, dont ruin it for them
Atmosphere: 5
Food: 4
Service: 5
The summer pass is the best deal Chuck has ever offered.
Atmosphere: 5
Food: 5
Service: 5
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