Received another call from the owner after filing a formal complaint with Dairy Queen as directed, and Mike was very rude. His reasons for refusing to make the tacos have changed again. I told him he didn't need to call me and waste his breath, and he said, "Then we are done talking," and he hung up on me. He's very unprofessional and shouldn't be in customer service!! Dairy Queen needs to look at their franchisees!! Mike and Dairy Queen have lost my business!!I've been going to Dairy Queen to purchase eighteen tacos at least once or twice per week, but I request a whole hamburger patty cut in half and both halves placed in each taco. I've been doing this for months because they said they could substitute the taco meat with a hamburger patty. The taco meat is cold and tastes nasty, which is why I like the hamburger patties. I went in yesterday for a remake of their tacos like management told me to do because the cooks made a mistake on my order, and they only put half of a hamburger patty per taco. Yesterday, I was treated like a thief for requesting a remake of my tacos after being instructed to do this by management. I was told they wouldn't be able to make the tacos like this anymore because they are not formulary. Mike, the owner said he can not sell me tacos with a hamburger patty going forward because he will lose his ability to sell tacos if he doesn't follow the franchise formulary. I explained to Mike that Dairy Queen in Deming made tacos like this for over 50 YEARS until they closed due to the previous owner's sudden death. I was so happy to have been able to have tacos like the ones I would have when I was a kid. The tacos are comfort food to me, and they reminded me of my late grandmother. Now, I've not only lost my grandmother, but I've lost the tacos, too. I even offered to pay more for the tacos this way, but Mike refuses to allow his employees to make the tacos this way going forward. I usually buy tacos, chili dogs, hamburgers, and a lot of ice cream. I called corporate and was told each location is independently owned and operated, and they can do what they want. I'm waiting to hear back from corporate. Unfortunately, Mike has lost my business over his handling of this and his refusal to make the tacos this way going forward.
Atmosphere: 1
Food: 1
Service: 1
Jacqueline Pountney
Great food here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Basket
Joy Fulkerson
My friend had a burger and I had fries and a soda
Atmosphere: 5
Food: 5
Service: 5
Laura Quezada
Everything was very good, recommended, ice cream, cakes and hamburgers, very delicious.
Atmosphere: 5
Food: 5
Service: 5
Amy Epperson
Tyler and the crew working on 4/2/24 are by far the best workers I've seen anywhere in a long time. They smile. They work. They are professional. Please recognize good workers, there aren't many left.
Atmosphere: 5
Food: 5
Service: 5
James Steffen
Watch ure order check the receipts I ordered something they tried to give me someone else's stuff I think and be ready to wait if they mess up first blizzard was melted so donno what happened their been sitting out second that had to be remade look like they took it out and mixed it again by hand idk for the money they should slow down and do it right the first time but it's ice cream Sept for the melting you really can't mess it up lol it's ice cream!
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Cheesecake, Strawberry
Elizabeth Gonzales
Awesome customer service always served with a smile ?
Atmosphere: 5
Food: 5
Service: 5
rigoberto ruelas
We used the drive thruWe got a lot of food for our dollar
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Donald Huckaby
It's a Dairy Queen. Great ice cream and ice cream treats.Parking: Very small lot.
Atmosphere: 3
Food: 4
Service: 4
Jay 1
Great people, clean lobby, great prices, food and dessert was very
I showed up at 9:30 pm when they closed at 10 pm and they sat inside and looked at me never took my order and when they finally asked it was a rude how can i help you and i asked if i could order ice cream and they just turned the mic off and went to the back and havent seen them since worst experience of my life do not go here
Rachel Banegas
The waiter was very nice and personable. The waitress at the ordering g point was clear and could hear me well. Their system works good. Most places they have a hard time hearing you.
Received another call from the owner after filing a formal complaint with Dairy Queen as directed, and Mike was very rude. His reasons for refusing to make the tacos have changed again. I told him he didn't need to call me and waste his breath, and he said, "Then we are done talking," and he hung up on me. He's very unprofessional and shouldn't be in customer service!! Dairy Queen needs to look at their franchisees!! Mike and Dairy Queen have lost my business!!I've been going to Dairy Queen to purchase eighteen tacos at least once or twice per week, but I request a whole hamburger patty cut in half and both halves placed in each taco. I've been doing this for months because they said they could substitute the taco meat with a hamburger patty. The taco meat is cold and tastes nasty, which is why I like the hamburger patties. I went in yesterday for a remake of their tacos like management told me to do because the cooks made a mistake on my order, and they only put half of a hamburger patty per taco. Yesterday, I was treated like a thief for requesting a remake of my tacos after being instructed to do this by management. I was told they wouldn't be able to make the tacos like this anymore because they are not formulary. Mike, the owner said he can not sell me tacos with a hamburger patty going forward because he will lose his ability to sell tacos if he doesn't follow the franchise formulary. I explained to Mike that Dairy Queen in Deming made tacos like this for over 50 YEARS until they closed due to the previous owner's sudden death. I was so happy to have been able to have tacos like the ones I would have when I was a kid. The tacos are comfort food to me, and they reminded me of my late grandmother. Now, I've not only lost my grandmother, but I've lost the tacos, too. I even offered to pay more for the tacos this way, but Mike refuses to allow his employees to make the tacos this way going forward. I usually buy tacos, chili dogs, hamburgers, and a lot of ice cream. I called corporate and was told each location is independently owned and operated, and they can do what they want. I'm waiting to hear back from corporate. Unfortunately, Mike has lost my business over his handling of this and his refusal to make the tacos this way going forward.
Atmosphere: 1
Food: 1
Service: 1
Great food here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Basket
My friend had a burger and I had fries and a soda
Atmosphere: 5
Food: 5
Service: 5
Everything was very good, recommended, ice cream, cakes and hamburgers, very delicious.
Atmosphere: 5
Food: 5
Service: 5
Tyler and the crew working on 4/2/24 are by far the best workers I've seen anywhere in a long time. They smile. They work. They are professional. Please recognize good workers, there aren't many left.
Atmosphere: 5
Food: 5
Service: 5
Watch ure order check the receipts I ordered something they tried to give me someone else's stuff I think and be ready to wait if they mess up first blizzard was melted so donno what happened their been sitting out second that had to be remade look like they took it out and mixed it again by hand idk for the money they should slow down and do it right the first time but it's ice cream Sept for the melting you really can't mess it up lol it's ice cream!
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Cheesecake, Strawberry
Awesome customer service always served with a smile ?
Atmosphere: 5
Food: 5
Service: 5
We used the drive thruWe got a lot of food for our dollar
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
It's a Dairy Queen. Great ice cream and ice cream treats.Parking: Very small lot.
Atmosphere: 3
Food: 4
Service: 4
Great people, clean lobby, great prices, food and dessert was very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Buster Parfait, Chicken Basket, Chicken Strip Basket, Chicken Strip, Cheeseburger
Restaurantji Recommends
20 minutes was to long of a wait..
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Chicken Basket
I showed up at 9:30 pm when they closed at 10 pm and they sat inside and looked at me never took my order and when they finally asked it was a rude how can i help you and i asked if i could order ice cream and they just turned the mic off and went to the back and havent seen them since worst experience of my life do not go here
The waiter was very nice and personable. The waitress at the ordering g point was clear and could hear me well. Their system works good. Most places they have a hard time hearing you.
Atmosphere: 5
Food: 3
Service: 5
Great as always,fast accurate friendly
Atmosphere: 5
Food: 5
Service: 5
Chicken strips are great.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Strip Basket