Jersey Mike's Subs

Great sandwiches. We had never been before so a little confused, all the workers seemed very hyperactive, loud and rushed. I guess they were trying to get people through quickly, but they did a good job.

Atmosphere: 5

Food: 5

Service: 5

Been coming here since it opened. Best subs in town and unbeatable customer service! Trying this place out is a must.

Atmosphere: 5

Food: 5

Service: 5

I love this place! Staff is amazing!! Quality and service is just as good as when it first opened.

Atmosphere: 5

Food: 5

Service: 5

Customer service is ALWAYS unreasonable slow. Expect to wait an absurd amount of time for a simple sub.

Atmosphere: 1

Food: 1

Service: 1

There was a bug in my sandwich and the store looked a little unsanitary and unkept.

The guys working were not only upbeat, friendly, and patient with my boys while they ordered, but they also took my dietary restrictions seriously.
I used to visit other locations regularly for cheese steaks, now that I'm Gluten-free, I appreciate them even more.
Glad this location opened as I really enjoy their cheese steak.

Atmosphere: 5

Food: 5

Service: 5

The music is too loud. The type of music is good. Its just a volume issue

Atmosphere: 4

Food: 5

Service: 5

High energy staff, treats you like family, on point with customer service!

Atmosphere: 5

Food: 5

Service: 5

Best sub I've ever had lowkey. The food was delicious and made with a lot of care. And the service from the employees was above and beyond. 10/10.

Atmosphere: 5

Food: 5

Service: 5

ordered/paid for cold sandwich through app. arrived in store and watched a dozen customers walk in, place orders, and be served before me. Took 23 minutes to hand me the bag after placing order. Supervisor lied multiple times, about other customers being before me when they arrived and placed orders long after I drove there and began waiting. Supervisor lied again and said my order just came up 40 seconds ago when it had been sitting there for close to 15 minutes. Pathetic service, lousy supervisor.

Atmosphere: 1

Food: 1

Service: 1

Jersey Mike's is always great. The addition of "Joe" the skeleton for Halloween was cool to see

Atmosphere: 5

Food: 4

Service: 4

Great sandwich why the other sandwich shops can't be this good

Atmosphere: 5

Food: 5

Service: 5

Last Friday, I did a mobile app order (like I usually do) for 3 sandwiches and a friend was to pick up the order.
When we opened the "sealed" bag, it only had 2 sandwiches! The missing one was my sisters, who was visiting from out of town and never had Jersey Mikes.
How embarrassing to tell her that our local JM location forgot her sandwich.I spent the next 10 mins on the line with a Manager, requesting a refund.
Before the refund, they wanted me to drive back to the restaurant to pick up the missing sandwich. I told them no because we have a limited time for lunch. They then asked if they could remake the missing sandwich (fresh) and have someone from the store bring it to us. I decline also, as that would take up the same amount of time, if not more, if we were to make the 2nd unnecessary trip.
Ultimately, the Manager called the Owner and got the approval from them to issue me a refund. I was told to expect it back on my card within 2-3 days. Unsure of if she meant days or business days.
I called today, a week later, to follow up on my refund as I had not seen it hit my bank account, and I spoke with Manager Tara, and she informed me that it usually takes 3-5 days! I told her the manager from Friday told me 2-3 and she said I was misinformed. Ok.
She then suggested that I made the trip back to the restaurant and they can put the refund, that I should've gotten already, on the card. I don't understand why if a restaurant messes up by not having anyone make sure the order going out is correct, becomes the customers responsibility to get their refund by making an unnecessary trip to restaurant.
I tipped them $2 (last week) as a thank you for job well done. Boy, did I make a big, "Open Mouth, Insert Foot" mistake with them that day.
In this day in age, shouldn't refunds be done electronically? Gone are the days were we deal with physical cash. I would understand then, going back to he restaurant and getting my cash refund.

Oh! I ended up sharing the other half of my sandwich with my sister as she did not have a sandwich to enjoy. I don't think I'll go back willing or order from them again, for awhile, having been failed twice.

Atmosphere: 3

Food: 4

Service: 1

Love their subs. Everyone was very nice and friendly!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 17 Mike's Famous Philly Cheesesteak

Yummy

Parking: Nice

Kid-friendliness: Nice

Wheelchair accessibility: Nice

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Original Italian, Jersey Shore's Favorite, The Super Sub, 17 Mike's Famous Philly Cheesesteak