I can only rate service because I have been at this Sonic twice and I have waited 15 minutes for someone to answer the red button. It does say the red button has been activated. Not giving a third try
Service: 1
Hermosa
Took my kids for some slusshies. Our usual, we ordered 2 L Strawberry Limeade š they were color green and little pieces of strawberry. And then I also ordered a strawberry cream slush. There was no slush, all ice cream and didn't even taste like strawberry. So disappointed. I would like to get my drinks done correctly.
Atmosphere: 4
Food: 1
Service: 4
Tor Nichols
After 30+ years going to this Sonic on El Paseo, the current management have decided to charge for sauces with the chicken strips. After spending $13 on strips, a drink, and a tip, no I will not be spending another $1 or $2 on the dipping sauce that should be included. None of the other restaurants we use charge for sauces that should come with chicken unless you want extra.
Atmosphere: 3
Food: 4
Service: 5
Sydney Wyma
Upon getting our drinks in a carrier last night my boyfriend immediately felt liquid on his lap. He pulled out a drink and there was a hole on its side with soda flowing out. We pulled over and told an employee who said she would remake it. The liquid kept pooling in his lap and he found another drink with a puncture. The worker was still standing by the window watching soda and water pour all over my car without a second thought. She said sheād remake the entire order but was unapologetic and didnāt care at all.
The GM called me today and basically told me it was impossible they would send out drinks with holes in themā¦ even though our carrier had no holes and we received the order in the carrier. She wouldnāt even let me speak, just kept interrupting me telling me they would never do that.
Disgusting customer service.
Edit: a few days after I made a corporate complaint about the GMs behavior, I got a call from her saying she spoke to the area supervisor, Eddie, who told her to allow me to get my car detailed and bring them the receipt for reimbursement.
While I appreciate the gesture, I never once asked for any type of compensation for my car. My initial and second complaint to corporate were about the treatment I received from the employees and the GM. I will not be taking the offer because it was never about money.
While it is appreciated, Iād prefer this be a learning opportunity for the GM and her employees to treat human beings as such, and be able to take accountability.
Atmosphere: 1
Food: 1
Service: 1
david placencio
Lack of flavor in the food
Gary Bodman
It's a Sonic! A drive in, drive through heart attack, diabetes place, and I love it! I got a hot fudge sundae. I miss that they no longer serve malted drinks. It's great for anything fried, get the tater tots;
Atmosphere: 4
Food: 4
Service: 4
dominique morales
I donāt think Iāve really had any bad experiences at this sonic, and Iām not usually one to leave a review, but this visit sucked. My sister and I just ordered two blasts and not only did it take nearly twenty minutes the first time we drove through, mind you there was only one car in front of us, but our blasts werenāt even mixed. In fact, they were just ice cream, there were only topping on it but not in it. When we went back through to get it fixed the lady was arguing about how she put like five scoops of brownies and that she made sure it was in there but we literally mixed it in front of her and showed her that it was just ice cream and she rolled her eyes and went to fix it and that took nearly ten more minutes. Not to mention the fact that she didnāt know how to count and gave us the wrong change. I get people need jobs but if they canāt perform the basic functions of those jobs, like basic math, then they shouldnāt be working. Damn near thirty minutes for two blasts that werenāt even made right is crazy.
Crystal Turney
The server was a bit confused about the orders. She forgot lemon in the lemon berry slush, the made one drink small instead of medium. In the end, we got everything we ordered, and it was correct, so it was good.
Atmosphere: 4
Food: 4
Service: 4
Robbie T
Good food but itās good and that cause a backup at lunch.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Jr Deluxe Cheeseburger, Mozzarella Sticks, Corn Dog, Burger, Tots
Xochiquetzal Parsons
Saddest cony dog I have ever got. I remember when you needed wet naps and napkins to eat this. Now I just feel ssd
Worst Sonic ive ever been too!!!! I placed a online order just for one soda. When i got there i waited almost 15min for just 1 soda. So i thought my order didnt go through. I pushed the button to ask and the girl who answered was so rude. Saying what do you want. I explain to her i had been waiting awhile and she said don't lie. It was around 1:30pm to 1:55pm whoever was working !!!! Hey SONIC, do better!!!! We pay you're employee's wages!!! ?
Atmosphere: 1
Service: 1
Kathy Gomez
Let me tell you about Terry... this lovely lady always gives great customer service! She double checks everything and she is absolutely my favorite person to see when I come into town. Tawny, Eric,David, they are all exceptional employees. I do have to say... don't mess with the GM, Michelle, she is mean and rude. Never smiles and never makes conversation. Just plain rude... food is awesome... no long waits... plenty of spaces and the drive thru is fast and easy!!! This is my favorite Sonic!!!
I can only rate service because I have been at this Sonic twice and I have waited 15 minutes for someone to answer the red button. It does say the red button has been activated. Not giving a third try
Service: 1
Took my kids for some slusshies. Our usual, we ordered 2 L Strawberry Limeade š they were color green and little pieces of strawberry. And then I also ordered a strawberry cream slush. There was no slush, all ice cream and didn't even taste like strawberry. So disappointed. I would like to get my drinks done correctly.
Atmosphere: 4
Food: 1
Service: 4
After 30+ years going to this Sonic on El Paseo, the current management have decided to charge for sauces with the chicken strips. After spending $13 on strips, a drink, and a tip, no I will not be spending another $1 or $2 on the dipping sauce that should be included. None of the other restaurants we use charge for sauces that should come with chicken unless you want extra.
Atmosphere: 3
Food: 4
Service: 5
Upon getting our drinks in a carrier last night my boyfriend immediately felt liquid on his lap. He pulled out a drink and there was a hole on its side with soda flowing out. We pulled over and told an employee who said she would remake it. The liquid kept pooling in his lap and he found another drink with a puncture. The worker was still standing by the window watching soda and water pour all over my car without a second thought. She said sheād remake the entire order but was unapologetic and didnāt care at all.
The GM called me today and basically told me it was impossible they would send out drinks with holes in themā¦ even though our carrier had no holes and we received the order in the carrier. She wouldnāt even let me speak, just kept interrupting me telling me they would never do that.
Disgusting customer service.
Edit: a few days after I made a corporate complaint about the GMs behavior, I got a call from her saying she spoke to the area supervisor, Eddie, who told her to allow me to get my car detailed and bring them the receipt for reimbursement.
While I appreciate the gesture, I never once asked for any type of compensation for my car. My initial and second complaint to corporate were about the treatment I received from the employees and the GM. I will not be taking the offer because it was never about money.
While it is appreciated, Iād prefer this be a learning opportunity for the GM and her employees to treat human beings as such, and be able to take accountability.
Atmosphere: 1
Food: 1
Service: 1
Lack of flavor in the food
It's a Sonic! A drive in, drive through heart attack, diabetes place, and I love it! I got a hot fudge sundae. I miss that they no longer serve malted drinks. It's great for anything fried, get the tater tots;
Atmosphere: 4
Food: 4
Service: 4
I donāt think Iāve really had any bad experiences at this sonic, and Iām not usually one to leave a review, but this visit sucked. My sister and I just ordered two blasts and not only did it take nearly twenty minutes the first time we drove through, mind you there was only one car in front of us, but our blasts werenāt even mixed. In fact, they were just ice cream, there were only topping on it but not in it. When we went back through to get it fixed the lady was arguing about how she put like five scoops of brownies and that she made sure it was in there but we literally mixed it in front of her and showed her that it was just ice cream and she rolled her eyes and went to fix it and that took nearly ten more minutes. Not to mention the fact that she didnāt know how to count and gave us the wrong change. I get people need jobs but if they canāt perform the basic functions of those jobs, like basic math, then they shouldnāt be working. Damn near thirty minutes for two blasts that werenāt even made right is crazy.
The server was a bit confused about the orders. She forgot lemon in the lemon berry slush, the made one drink small instead of medium. In the end, we got everything we ordered, and it was correct, so it was good.
Atmosphere: 4
Food: 4
Service: 4
Good food but itās good and that cause a backup at lunch.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Jr Deluxe Cheeseburger, Mozzarella Sticks, Corn Dog, Burger, Tots
Saddest cony dog I have ever got. I remember when you needed wet naps and napkins to eat this. Now I just feel ssd
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
Worst Sonic ive ever been too!!!! I placed a online order just for one soda. When i got there i waited almost 15min for just 1 soda. So i thought my order didnt go through. I pushed the button to ask and the girl who answered was so rude. Saying what do you want. I explain to her i had been waiting awhile and she said don't lie. It was around 1:30pm to 1:55pm whoever was working !!!! Hey SONIC, do better!!!! We pay you're employee's wages!!! ?
Atmosphere: 1
Service: 1
Let me tell you about Terry... this lovely lady always gives great customer service! She double checks everything and she is absolutely my favorite person to see when I come into town. Tawny, Eric,David, they are all exceptional employees. I do have to say... don't mess with the GM, Michelle, she is mean and rude. Never smiles and never makes conversation. Just plain rude... food is awesome... no long waits... plenty of spaces and the drive thru is fast and easy!!! This is my favorite Sonic!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cheese Tots, Cheeseburger
Ordered a regular cheese burger and I got a bacon burger
When did you guys stop selling ice ? This location , the solono location and and also telshore location ? Can corporate please call me ?
Didn't give me all my burgers but had to pay for them
Atmosphere: 3
Food: 3
Service: 3
Loading...