I ordered 3 orders of wings, 1 lemon pepper and 2 original hot. It was ready fast, but when I checked the order my lemon pepper wings were drowning in the original hot sauce of another wing order. This is unacceptable.
Atmosphere: 3
Food: 1
Service: 4
Barbara Hernandez
My 70$ worth of a meal was a mess. How hard is it to follow an order that is printed out on paper & I called to give some instructions since I can't online. Manager sure didn't care that I stated the girl that took my call answered with no customer service at all. Had a voice that sounded like she was ready to go home.
Atmosphere: 1
Food: 2
Service: 1
S Am
It's crazy that a new place has such a low rating! We ordered ahead of time - same arguments as stated in other comments - food wasn't ready. The food was overpriced and under seasoned. The service was not great either. When our food was ready, they abandoned the front counter for an extended period of time. My food was set on the counter in a bag without anyone to give it to me. I just helped myself to get it. The workers are teenagers to young adults who are just going through the motions. We are disappointed and really wanted this to be a place where we could visit frequently, but I don't think so.
Atmosphere: 1
Food: 3
Service: 1
Katerina Pope
Ordered food in advance online. Person who went to pick it up waited an hour and a half after the time the order was supposed to be ready. Food gets to me with the wrong drinks and ice cold corn. But wings were warm and crispy and fries were hot so a few stars given for the food. I’m not asking for gourmet service out of a fast food joint.. but at least the fast part would be nice 🥲 or even relative to fast. I picked this one due to proximity to my house.. but I’ll wait quite a while before trying it again.
Atmosphere: 1
Food: 2
Service: 1
Ivan Guillen
Super friendly staff although i made a pick up order and came after the pickup time and they haven’t even started it. Was not going to wait an additional 30 mins to an hour
Atmosphere: 2
Food: 1
Service: 3
Megan Garcia
We placed an order at 2:22 PM to be picked up at 6 PM. When we attempted to pick up the order we were told we’d have to wait an additional 45 minutes despite placing the order 3 1/2 hours prior to pick up time. When requesting a refund we were told by the gentleman at the store we need to place the order for an earlier pick up time- for example if we wanted an order completed for pick up at 6 PM we need to order it to have it completed at 5 PM in the ordering system. This makes zero sense. It seems a restaurant needs to look ahead on orders as they come in and prioritize orders that are placed for in advance.
Service: 1
Adrienne Angel
This location is horrible customer service the way they do your orders they can’t get them right the first time i ordered a few weekend ago I ordered delivery my food said delivered wasn’t even my order. Then call to talk to management they just keeps laughing at us hanging up the phone very unprofessional and didn’t want to help till we mentioned we would call the higher up people. This location is horrible. Then I ordered again and they didn’t give me a medium cheese they gave me one the size of the small ranch after I paid $3 for the medium. They really need to do something better.
Atmosphere: 1
Food: 2
Service: 1
jessica cauthorne
I had placed an online order incorrectly, and when I went to pick it up, I found myself with boneless wings when my children wanted bone in. I asked if I could make an additional order due to my error and the manager stepped in, expedited it and did everything he could to make sure I got exactly what I needed as quickly as possible. The younger staff act like young staff do, but the manager was super helpful and kind and I greatly appreciate his service.
Atmosphere: 3
Food: 3
Service: 5
Estrella Lozano
Awful experience.The food was underseasoned and swimming in grease. An employee was eating fries out of to-go orders, and another employee said they weren’t sure if the wings were fully cooked and didn’t care because they “weren’t the ones eating it” and that people should just cook at home. I was also handed my order without being charged and had to point it out myself. I did get a refund, but the place was extremely disorganized and the manager looked overwhelmed. Definitely not coming back.
Sam Sowards
Ordered online. Store just opened and they were very busy! Food was worth the wait!
I placed our online order at 5:02pm, it stayed my order would be ready between 21-23 minutes. My husband walked out of the restaurant with our order at 5:58pm. New restaurant, okay make adjustments to your order ready time. This is not okay. So many people walking in to get refunds. Waiting close to an hour for 20 wings… not so sure it’s worth the wait. Sadly. Had higher expectations of this second one opening up.
Atmosphere: 1
Food: 2
Service: 1
Chris Englert
Food was tasty and the wings were good. The staff was great and helpful. It's a new location with increased traffic so people should expect higher waits due to the volume.
Atmosphere: 4
Food: 4
Service: 5
Jayson Hanna
I only post reviews when services/products are abysmal or amazing. One of those times was for the Wingstop on Missouri, and it was only after 5+ horrible experiences that I reviewed. So although not amazing, this experience was a major improvement. So:
I ordered on a Tuesday night at 5:30. It gave me a window of 16 to 24 minutes, so I made an assumption to delay a little. At 6 I called to confirm food, they said it was ready and were polite about it. Grabbed my food; *nearly* everything was how I ordered. I ordered 15 bone in all flats garlic parm and fries. I ended up with 1 drum somehow, but I'm not going to complain about that tiny issue. The fries were very good; crispy, seasoned well, and still warm. The other wingstop could never even come close. The wings were also warm, cooked right, and tasty. They were a slight bit under seasoned/topped, but not a huge deal. I also think the oil was possibly a tiny bit past change time, but also, not a big deal. Even if this is the absolute BEST this location can do, they are still leaps and bounds above the Missouri location. I will update this if my next few visits are not as good.
Atmosphere: 4
Food: 4
Service: 4
GaMeR_ GiRl0497
If I can give 0 stars I would asked how much the boneless wings were she looked up as if she was new and asked the other person which he replied he was the cook. Then proceeded to look up at the sign above her and told me that the menu was there. They were supposes to know these by now and considering this is a new location this is my first time here I told them I was gonna order online. Looked like they were in high school
Atmosphere: 1
Food: 1
Service: 1
LilsnOozyVERt
Order was over an hour late when I went in to pick it up the staff couldn’t say anything other than it would be a while as 3 of them just stood up there and did nothing. The orders were so backed it was a zoo in there no control or order anywhere. And after an hour and a half of waiting the food came out cold I get it’s a new restaurant but they need better management. I never write reviews being from the service industry but this felt like it needed to be addressed as it wasn’t addressed by anyone at the store at the time. No manager presence what so ever.
I ordered 3 orders of wings, 1 lemon pepper and 2 original hot. It was ready fast, but when I checked the order my lemon pepper wings were drowning in the original hot sauce of another wing order. This is unacceptable.
Atmosphere: 3
Food: 1
Service: 4
My 70$ worth of a meal was a mess. How hard is it to follow an order that is printed out on paper & I called to give some instructions since I can't online. Manager sure didn't care that I stated the girl that took my call answered with no customer service at all. Had a voice that sounded like she was ready to go home.
Atmosphere: 1
Food: 2
Service: 1
It's crazy that a new place has such a low rating! We ordered ahead of time - same arguments as stated in other comments - food wasn't ready. The food was overpriced and under seasoned. The service was not great either. When our food was ready, they abandoned the front counter for an extended period of time. My food was set on the counter in a bag without anyone to give it to me. I just helped myself to get it. The workers are teenagers to young adults who are just going through the motions. We are disappointed and really wanted this to be a place where we could visit frequently, but I don't think so.
Atmosphere: 1
Food: 3
Service: 1
Ordered food in advance online. Person who went to pick it up waited an hour and a half after the time the order was supposed to be ready. Food gets to me with the wrong drinks and ice cold corn. But wings were warm and crispy and fries were hot so a few stars given for the food. I’m not asking for gourmet service out of a fast food joint.. but at least the fast part would be nice 🥲 or even relative to fast. I picked this one due to proximity to my house.. but I’ll wait quite a while before trying it again.
Atmosphere: 1
Food: 2
Service: 1
Super friendly staff although i made a pick up order and came after the pickup time and they haven’t even started it. Was not going to wait an additional 30 mins to an hour
Atmosphere: 2
Food: 1
Service: 3
We placed an order at 2:22 PM to be picked up at 6 PM. When we attempted to pick up the order we were told we’d have to wait an additional 45 minutes despite placing the order 3 1/2 hours prior to pick up time. When requesting a refund we were told by the gentleman at the store we need to place the order for an earlier pick up time- for example if we wanted an order completed for pick up at 6 PM we need to order it to have it completed at 5 PM in the ordering system. This makes zero sense. It seems a restaurant needs to look ahead on orders as they come in and prioritize orders that are placed for in advance.
Service: 1
This location is horrible customer service the way they do your orders they can’t get them right the first time i ordered a few weekend ago I ordered delivery my food said delivered wasn’t even my order. Then call to talk to management they just keeps laughing at us hanging up the phone very unprofessional and didn’t want to help till we mentioned we would call the higher up people. This location is horrible. Then I ordered again and they didn’t give me a medium cheese they gave me one the size of the small ranch after I paid $3 for the medium. They really need to do something better.
Atmosphere: 1
Food: 2
Service: 1
I had placed an online order incorrectly, and when I went to pick it up, I found myself with boneless wings when my children wanted bone in. I asked if I could make an additional order due to my error and the manager stepped in, expedited it and did everything he could to make sure I got exactly what I needed as quickly as possible. The younger staff act like young staff do, but the manager was super helpful and kind and I greatly appreciate his service.
Atmosphere: 3
Food: 3
Service: 5
Awful experience.The food was underseasoned and swimming in grease. An employee was eating fries out of to-go orders, and another employee said they weren’t sure if the wings were fully cooked and didn’t care because they “weren’t the ones eating it” and that people should just cook at home. I was also handed my order without being charged and had to point it out myself. I did get a refund, but the place was extremely disorganized and the manager looked overwhelmed. Definitely not coming back.
Ordered online. Store just opened and they were very busy! Food was worth the wait!
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
I placed our online order at 5:02pm, it stayed my order would be ready between 21-23 minutes. My husband walked out of the restaurant with our order at 5:58pm. New restaurant, okay make adjustments to your order ready time. This is not okay. So many people walking in to get refunds. Waiting close to an hour for 20 wings… not so sure it’s worth the wait. Sadly. Had higher expectations of this second one opening up.
Atmosphere: 1
Food: 2
Service: 1
Food was tasty and the wings were good. The staff was great and helpful. It's a new location with increased traffic so people should expect higher waits due to the volume.
Atmosphere: 4
Food: 4
Service: 5
I only post reviews when services/products are abysmal or amazing. One of those times was for the Wingstop on Missouri, and it was only after 5+ horrible experiences that I reviewed. So although not amazing, this experience was a major improvement. So:
I ordered on a Tuesday night at 5:30. It gave me a window of 16 to 24 minutes, so I made an assumption to delay a little. At 6 I called to confirm food, they said it was ready and were polite about it. Grabbed my food; *nearly* everything was how I ordered. I ordered 15 bone in all flats garlic parm and fries. I ended up with 1 drum somehow, but I'm not going to complain about that tiny issue. The fries were very good; crispy, seasoned well, and still warm. The other wingstop could never even come close. The wings were also warm, cooked right, and tasty. They were a slight bit under seasoned/topped, but not a huge deal. I also think the oil was possibly a tiny bit past change time, but also, not a big deal. Even if this is the absolute BEST this location can do, they are still leaps and bounds above the Missouri location. I will update this if my next few visits are not as good.
Atmosphere: 4
Food: 4
Service: 4
If I can give 0 stars I would asked how much the boneless wings were she looked up as if she was new and asked the other person which he replied he was the cook. Then proceeded to look up at the sign above her and told me that the menu was there. They were supposes to know these by now and considering this is a new location this is my first time here I told them I was gonna order online. Looked like they were in high school
Atmosphere: 1
Food: 1
Service: 1
Order was over an hour late when I went in to pick it up the staff couldn’t say anything other than it would be a while as 3 of them just stood up there and did nothing. The orders were so backed it was a zoo in there no control or order anywhere. And after an hour and a half of waiting the food came out cold I get it’s a new restaurant but they need better management. I never write reviews being from the service industry but this felt like it needed to be addressed as it wasn’t addressed by anyone at the store at the time. No manager presence what so ever.
Atmosphere: 1
Food: 1
Service: 1
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