We’ve been visiting this coffee shop in Las Vegas, NM, for the past six months since we moved here. Our first five visits were pleasant—the staff was friendly, and we enjoyed coming back.
Unfortunately, our visit on January 2, 2025, completely changed our perception. An employee (or possibly the owner) approached us rudely, telling us to take our feet off their furniture. While the request itself wasn’t unreasonable, the tone and attitude were unnecessary and unprofessional.
It’s clear that this business could benefit greatly from customer service training or a management course. One rude interaction can undo months of goodwill, and unfortunately, that’s exactly what happened here.
We will no longer support this coffee shop. Businesses need to understand that their success relies on consistent, respectful customer interactions, and one person’s attitude can drive loyal customers away. We hope they take this as an opportunity to reflect and improve.
What a great way to welcome your customers for 2025! 🙄
Atmosphere: 3
Food: 1
Service: 1
Jenna
The atmosphere is lovely, quick and friendly, but sometimes not experienced staff and great coffee. Pastries are often dry. But coffee it what you're here for. So enjoy the sips and the historic surroundings.
Atmosphere: 5
Food: 3
Service: 3
Melany Dawn
Located inside the old hotel lobby. What a cool building! Coffee is excellent, and it is a lovely place to stop, especially on road trips. Would definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
Stephanie Morris
Great tasting coffee — cute sitting area, part of hotel. 🏨
Atmosphere: 4
Food: 4
Service: 4
Cole Kirkpatrick
Good coffee, very clean, and extremely friendly. Such a cool place!
Atmosphere: 5
Food: 5
Service: 5
Wisestars Apothecary
This is my favorite place to get coffee in town. They are always friendly and the coffee is made well. Love the vintage atmosphere!
Atmosphere: 5
Food: 3
Service: 5
Cecelia Dardanes
The coffee was over the top delicious ? we had a pineapple ? boba, a toufick iced coffee, a n iced Leahy, a vanilla cappuccino , a lemon ? bar and several of the triple chocolate cookies ?. It was well worth the stop. I give it two thumbs ??up.
Atmosphere: 5
Food: 5
Service: 5
Coye Kleve-Culver
Absolutely delicious coffee and out of this world green chile bacon burrito. Don't let the rundown appearance of the outside of the building stop you from checking out Dichos for some really excellent food and coffee. So glad we happened upon it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Chile Breakfast Burritos
Roberta Romero
Grace is amazing she's always receiving and has a smile she's the best employee there. She's going to be missed when she leaves. It sucks that an employer don't recognize they're employees and take advantage of them. We Love You Grace and will definitely follow you to your new job ?
Atmosphere: 5
Food: 5
Service: 5
Myria M
An adorable cat cafe in a historic boutique hotel ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Chile Breakfast Burritos
Recommended dishes: Green Chile Breakfast Burritos
M M
Beautiful old hotel lobby.
Atmosphere: 5
Food: 5
Service: 5
Teresa Roybal
Amazing food
Atmosphere: 5
Food: 5
Service: 5
Sleepythraxx
The coffee was delicious and the barista Grace was super attentive and helpful and even explained some of the history of the building. Definitely the best coffee I've had in Las Vegas, I will definitely be
Atmosphere: 5
Food: 5
Service: 5
Julie Hammond
I needed coffee on my drive from Denver to Albuquerque and this spot popped up. It’s inside an historic hotel and the whole vibe is amazing. They were decorated for the holidays and the atmosphere was lovely. My barista was so kind and helpful! The coffee and sandwich were delicious! Definitely worth getting off I-25!
We’ve been visiting this coffee shop in Las Vegas, NM, for the past six months since we moved here. Our first five visits were pleasant—the staff was friendly, and we enjoyed coming back.
Unfortunately, our visit on January 2, 2025, completely changed our perception. An employee (or possibly the owner) approached us rudely, telling us to take our feet off their furniture. While the request itself wasn’t unreasonable, the tone and attitude were unnecessary and unprofessional.
It’s clear that this business could benefit greatly from customer service training or a management course. One rude interaction can undo months of goodwill, and unfortunately, that’s exactly what happened here.
We will no longer support this coffee shop. Businesses need to understand that their success relies on consistent, respectful customer interactions, and one person’s attitude can drive loyal customers away. We hope they take this as an opportunity to reflect and improve.
What a great way to welcome your customers for 2025! 🙄
Atmosphere: 3
Food: 1
Service: 1
The atmosphere is lovely, quick and friendly, but sometimes not experienced staff and great coffee. Pastries are often dry. But coffee it what you're here for. So enjoy the sips and the historic surroundings.
Atmosphere: 5
Food: 3
Service: 3
Located inside the old hotel lobby. What a cool building! Coffee is excellent, and it is a lovely place to stop, especially on road trips. Would definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
Great tasting coffee — cute sitting area, part of hotel. 🏨
Atmosphere: 4
Food: 4
Service: 4
Good coffee, very clean, and extremely friendly. Such a cool place!
Atmosphere: 5
Food: 5
Service: 5
This is my favorite place to get coffee in town. They are always friendly and the coffee is made well. Love the vintage atmosphere!
Atmosphere: 5
Food: 3
Service: 5
The coffee was over the top delicious ? we had a pineapple ? boba, a toufick iced coffee, a n iced Leahy, a vanilla cappuccino , a lemon ? bar and several of the triple chocolate cookies ?. It was well worth the stop. I give it two thumbs ??up.
Atmosphere: 5
Food: 5
Service: 5
Absolutely delicious coffee and out of this world green chile bacon burrito. Don't let the rundown appearance of the outside of the building stop you from checking out Dichos for some really excellent food and coffee. So glad we happened upon it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Chile Breakfast Burritos
Grace is amazing she's always receiving and has a smile she's the best employee there. She's going to be missed when she leaves. It sucks that an employer don't recognize they're employees and take advantage of them. We Love You Grace and will definitely follow you to your new job ?
Atmosphere: 5
Food: 5
Service: 5
An adorable cat cafe in a historic boutique hotel ???
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Chile Breakfast Burritos
Restaurantji Recommends
Excellent mocha! Huge cookies.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Green Chile Breakfast Burritos
Beautiful old hotel lobby.
Atmosphere: 5
Food: 5
Service: 5
Amazing food
Atmosphere: 5
Food: 5
Service: 5
The coffee was delicious and the barista Grace was super attentive and helpful and even explained some of the history of the building. Definitely the best coffee I've had in Las Vegas, I will definitely be
Atmosphere: 5
Food: 5
Service: 5
I needed coffee on my drive from Denver to Albuquerque and this spot popped up. It’s inside an historic hotel and the whole vibe is amazing. They were decorated for the holidays and the atmosphere was lovely. My barista was so kind and helpful! The coffee and sandwich were delicious! Definitely worth getting off I-25!
Atmosphere: 5
Food: 5
Service: 5
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