Under staffed doesn’t start making your order until you show up in person even if you pay online very upsetting they won’t answer the phones and the tracker online doesn’t even work
Atmosphere: 1
Food: 3
Service: 1
Hello Kitty
I ordered for curbside pickup with my husband. My order said it'd be ready by 5:10pm, I showed up for curbside pickup, it's 6:14pm as I'm writing this, theres a full building of workers and customers. It seems the only ones working were the people actually doing the deliveries and the few making the pizzas. Aside from that you have young women touching their hair and staring open-jawed at where the pizzas go when they're ready. Touching their phone, their face, their hair, their mouth, anything but asking a person to take the pizzas to the people waiting for curbside pickup. There was only three of us waiting, see how that presents issues? I understand the food industry it's a passion of mine, I didn't wanna get down because im pregnant and am having a hard time moving around, my husband was also sick. Not that we have to explain, but sometimes people don't wanna get down. My husband gets down and the poor delivery driver that just got down gets met with my husband that explains that we're upset and that we never got our order or acknowledged. He offers us another pizza after looking guilty that our order was actually never made. My husband leaves with his offer even though I believe we should've been offered a refund. But it's not worth it anyways, I understand stress, but that team and that building is a bunch of people who are misguided and didn't know what to do, and I don't blame that entirely on the team but I hold a heavy sense of shame for management because theres no way your team should be this mis-led. You need to cherish your business before it goes out of business! Las Vegas NM is already losing its restaurants, it makes me sad to see how downhill yet another business is going. Re-train and get them used to order and organization as a team because even they were yelling at each other. This isn't a happy environment.
Atmosphere: 1
Food: 3
Service: 1
Damián Hengstenberg
The manager is disgusting; she touches the money and the computer, then wipes her face and starts preparing the pizzas with unwashed hands.
Atmosphere: 1
Food: 1
Service: 1
Paul Ruotolo
Extremely slow after ordering a pizza online at 5:00pm. The website said 15-20 minutes. It wasn't ready until 5:34. I guess they're understaffed.
Morgan Hayman
Good hearted staff here🙏❤️🌈THANK YOU
Amy Martinez
I always have some kind of issue here. I dont know why I keep going back. Tonight is halloween and I understand them being busy so I ordered since 11am to carryout at 5pm it wasn't ready till just about 630 and the place was packed full of people trying to order so I was to quick picking up my order. I got home and I didn't get my garlic bread pieces or my buffalo wings. I tried calling to get a refund on thoes but no one is answering the phone. Come on domino's yall gotta do better. This isn't the first time. This time I want my refund.
Parmjeet Singh
Bad behaviour by employees they do not know how to serve food and deal with customers
Atmosphere: 1
Food: 1
Service: 1
Timothy
When our order arrived it was cold and our pizza looked like it sitting out for a while and when I try to call and complain no one answers
Filomeno Mares
I ordered a pizza for carryout and my order was ready but I had to wait an extra 15 mins until the workers acknowledged me ..
Atmosphere: 1
Food: 1
Service: 1
Alexis Sedillo
I put in a order online at 7:59 pm and the delivery time was 8:15. Ive now waited over an hour for my food and been sitting on the phone trying to get a whole of someone for 20 minutes...
Placed online order that stated it should be ready in 5-15 min. Showed up to pick it up at 15min, was told it was barley gonna get prepped. Waited an additional 20 min, went back in and was told my order never even got started. I left empty handed, not even offered a credit for future use for the inconvenience or anything ( I drove half hour in to town for my order)
Damon Fleming
They took 3 hours to start making the food, then they doubpe charged when we wanted a refund and their was one worker operating the whole store
Atmosphere: 1
Food: 1
Service: 1
Kevin Garcia
Ordered at 1220pm, for delivery. Come along 150pm order hasn't been made. Workers were rude and very poor customer service. 7 orders they said and not a single order was made.
Atmosphere: 1
Food: 1
Service: 1
Juan Perez
Had to wait 1 hour for a pizza and it was a pick up.
Service: 1
Roberta Baca
It has really gone down hill..this used to be my favorite place..the girl in the front helping is so rude
Under staffed doesn’t start making your order until you show up in person even if you pay online very upsetting they won’t answer the phones and the tracker online doesn’t even work
Atmosphere: 1
Food: 3
Service: 1
I ordered for curbside pickup with my husband. My order said it'd be ready by 5:10pm, I showed up for curbside pickup, it's 6:14pm as I'm writing this, theres a full building of workers and customers. It seems the only ones working were the people actually doing the deliveries and the few making the pizzas. Aside from that you have young women touching their hair and staring open-jawed at where the pizzas go when they're ready. Touching their phone, their face, their hair, their mouth, anything but asking a person to take the pizzas to the people waiting for curbside pickup. There was only three of us waiting, see how that presents issues? I understand the food industry it's a passion of mine, I didn't wanna get down because im pregnant and am having a hard time moving around, my husband was also sick. Not that we have to explain, but sometimes people don't wanna get down. My husband gets down and the poor delivery driver that just got down gets met with my husband that explains that we're upset and that we never got our order or acknowledged. He offers us another pizza after looking guilty that our order was actually never made. My husband leaves with his offer even though I believe we should've been offered a refund. But it's not worth it anyways, I understand stress, but that team and that building is a bunch of people who are misguided and didn't know what to do, and I don't blame that entirely on the team but I hold a heavy sense of shame for management because theres no way your team should be this mis-led. You need to cherish your business before it goes out of business! Las Vegas NM is already losing its restaurants, it makes me sad to see how downhill yet another business is going. Re-train and get them used to order and organization as a team because even they were yelling at each other. This isn't a happy environment.
Atmosphere: 1
Food: 3
Service: 1
The manager is disgusting; she touches the money and the computer, then wipes her face and starts preparing the pizzas with unwashed hands.
Atmosphere: 1
Food: 1
Service: 1
Extremely slow after ordering a pizza online at 5:00pm. The website said 15-20 minutes. It wasn't ready until 5:34. I guess they're understaffed.
Good hearted staff here🙏❤️🌈THANK YOU
I always have some kind of issue here. I dont know why I keep going back. Tonight is halloween and I understand them being busy so I ordered since 11am to carryout at 5pm it wasn't ready till just about 630 and the place was packed full of people trying to order so I was to quick picking up my order. I got home and I didn't get my garlic bread pieces or my buffalo wings. I tried calling to get a refund on thoes but no one is answering the phone. Come on domino's yall gotta do better. This isn't the first time. This time I want my refund.
Bad behaviour by employees they do not know how to serve food and deal with customers
Atmosphere: 1
Food: 1
Service: 1
When our order arrived it was cold and our pizza looked like it sitting out for a while and when I try to call and complain no one answers
I ordered a pizza for carryout and my order was ready but I had to wait an extra 15 mins until the workers acknowledged me ..
Atmosphere: 1
Food: 1
Service: 1
I put in a order online at 7:59 pm and the delivery time was 8:15. Ive now waited over an hour for my food and been sitting on the phone trying to get a whole of someone for 20 minutes...
Restaurantji Recommends
Placed online order that stated it should be ready in 5-15 min. Showed up to pick it up at 15min, was told it was barley gonna get prepped. Waited an additional 20 min, went back in and was told my order never even got started. I left empty handed, not even offered a credit for future use for the inconvenience or anything ( I drove half hour in to town for my order)
They took 3 hours to start making the food, then they doubpe charged when we wanted a refund and their was one worker operating the whole store
Atmosphere: 1
Food: 1
Service: 1
Ordered at 1220pm, for delivery. Come along 150pm order hasn't been made. Workers were rude and very poor customer service. 7 orders they said and not a single order was made.
Atmosphere: 1
Food: 1
Service: 1
Had to wait 1 hour for a pizza and it was a pick up.
Service: 1
It has really gone down hill..this used to be my favorite place..the girl in the front helping is so rude
Atmosphere: 1
Food: 5
Service: 1
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