overall well managed and consistent location. I like the convenience of a drive-up (rather than drive-through). The new(ish) app-order/pickup works well for me compared to trying to order through a speaker and then fumble payment with the carhop. This location has always been average or better with a few bad spells, but nothing horrific. Service is usually good, though occasionally it has been spotty... maybe not in the last year or so? For a small town with high cost of living, it must be hard to attract and keep employees, I am happy to have the option to tip easily... encourage good (even basic) service!
Atmosphere: 3
Food: 3
Service: 3
Thomas Cox
Most of the stalls are broken and employees will make you wait if you get service at all. If you do get service you can pretty much guarantee your order will be wrong.
Atmosphere: 1
Food: 1
Service: 1
Hooplord
This place serves stuff that no other place in Los Alamos does
Atmosphere: 5
Food: 5
Service: 5
Zack Wright
Its okay, nothing special
trevin1957
Pulled in, hit the button, and was told they'd be right with me. Then the light went out. Gotta hit it again. Same thing. After that the light kept flashing so I'm still good. Light goes out. Try one more time and try to tell them what it's doing. Didn't hear me. No other open stalls so I wave down an employee and let them know. She just said they're really busy so I'll have to wait and try another stall. I appreciate it but 30 minutes is a while to wait and to presumably be put back to the end of the line each time.
Atmosphere: 1
Food: 1
Service: 1
Lizeth Acosta
Always a god experience:) we get our food on time and is yummy
Atmosphere: 5
Food: 5
Service: 5
Kevin Archuleta
Waited 10 minutes for help, literally no one else in the stalls, employee rude stated only two of them are working and refused to take my order 11-23-25 5:40pm. Worst customer service ever here
Service: 1
Lisa Langston
Waited 20 minutes, never even had order taken.
Adam Brown
Terrible service. Took 26 minutes to get my food and they didnt give my RANCH I asked for.
Atmosphere: 1
Service: 1
Lance Pyle
I had to pull into 3 stalls as the other 2 did not work. After about 5 minutes took my order for 1 drink. Came out about 10 minutes later, drink was wrong, but receipt was correct. Very slow service.
As someone who's worked service jobs in the past, I am usually very relaxed and sympathetic towards fast food workers but the incompetence I saw at Sonic's tonight was baffling. I waited for over 40 minutes from the time I was supposed to pick my food up and the reason they gave me is that they lost my burger. Lost my BURGER? HOW DOES THAT EVEN HAPPEN??? It would be funny if it wasn't so complexing. Like I get being backed up and understaffed but huh? I ordered nearly an hour in advanced and it took my calling them from the drive thru for them to actually tell me this information. My receipt is pictured below, 6:50 is when I ordered it:
Atmosphere: 2
Food: 3
Service: 1
Leonard Wafford
Pulling up at 7am to wait 20 plus minutes for a drink when you are the only one here is a terrible experience.
Atmosphere: 1
Food: 1
Service: 1
mountainbear
Friendly but damn put a hair net on or something( nasty ) screens don't work takes long time to respond after pushing button Only 1 other car there no excuse Prices way out of line for the products they sell there now 1 med drink 1large drink $14.00 are you kidding then they expect you to tip on top of that We were going every Friday night but nope Won't be going back ..!! Update prices have gone up almost 3.00 for the same things screens still Not working Jessie is the only positive thing about this place always working hard to make it right
Atmosphere: 2
Food: 1
Service: 1
Rob Metcalf
They turned off the red button twice and still never got around to serving us. We left.
Atmosphere: 1
Food: 1
Service: 1
Bailey Oneill
It's a constant thing to have to wait for your food for close to an hour. Here is a tip if the kitchen is that far behind tell people its going to be a 20-45 minuit long wait before they decide to order and pay. Don't just say we will be with you in a minuit sorry we are slammed. Give us a time frame. The lady in the carhop next to me asked an employee when they would get to her and the employee just said they had to stop takeing orders. So I told her that I arrived at 5.30 and didn't get my food till 6.32.
overall well managed and consistent location. I like the convenience of a drive-up (rather than drive-through). The new(ish) app-order/pickup works well for me compared to trying to order through a speaker and then fumble payment with the carhop. This location has always been average or better with a few bad spells, but nothing horrific. Service is usually good, though occasionally it has been spotty... maybe not in the last year or so? For a small town with high cost of living, it must be hard to attract and keep employees, I am happy to have the option to tip easily... encourage good (even basic) service!
Atmosphere: 3
Food: 3
Service: 3
Most of the stalls are broken and employees will make you wait if you get service at all. If you do get service you can pretty much guarantee your order will be wrong.
Atmosphere: 1
Food: 1
Service: 1
This place serves stuff that no other place in Los Alamos does
Atmosphere: 5
Food: 5
Service: 5
Its okay, nothing special
Pulled in, hit the button, and was told they'd be right with me. Then the light went out. Gotta hit it again. Same thing. After that the light kept flashing so I'm still good. Light goes out. Try one more time and try to tell them what it's doing. Didn't hear me. No other open stalls so I wave down an employee and let them know. She just said they're really busy so I'll have to wait and try another stall. I appreciate it but 30 minutes is a while to wait and to presumably be put back to the end of the line each time.
Atmosphere: 1
Food: 1
Service: 1
Always a god experience:) we get our food on time and is yummy
Atmosphere: 5
Food: 5
Service: 5
Waited 10 minutes for help, literally no one else in the stalls, employee rude stated only two of them are working and refused to take my order 11-23-25 5:40pm. Worst customer service ever here
Service: 1
Waited 20 minutes, never even had order taken.
Terrible service. Took 26 minutes to get my food and they didnt give my RANCH I asked for.
Atmosphere: 1
Service: 1
I had to pull into 3 stalls as the other 2 did not work. After about 5 minutes took my order for 1 drink. Came out about 10 minutes later, drink was wrong, but receipt was correct. Very slow service.
Atmosphere: 1
Service: 1
Restaurantji Recommends
As someone who's worked service jobs in the past, I am usually very relaxed and sympathetic towards fast food workers but the incompetence I saw at Sonic's tonight was baffling. I waited for over 40 minutes from the time I was supposed to pick my food up and the reason they gave me is that they lost my burger. Lost my BURGER? HOW DOES THAT EVEN HAPPEN??? It would be funny if it wasn't so complexing. Like I get being backed up and understaffed but huh? I ordered nearly an hour in advanced and it took my calling them from the drive thru for them to actually tell me this information. My receipt is pictured below, 6:50 is when I ordered it:
Atmosphere: 2
Food: 3
Service: 1
Pulling up at 7am to wait 20 plus minutes for a drink when you are the only one here is a terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Friendly but damn put a hair net on or something( nasty )
screens don't work
takes long time to respond after pushing button
Only 1 other car there no excuse
Prices way out of line for the products they sell there now
1 med drink 1large drink $14.00 are you kidding
then they expect you to tip on top of that
We were going every Friday night but nope
Won't be going back ..!!
Update prices have gone up almost 3.00 for the same things
screens still Not working
Jessie is the only positive thing about this place always working hard to make it right
Atmosphere: 2
Food: 1
Service: 1
They turned off the red button twice and still never got around to serving us. We left.
Atmosphere: 1
Food: 1
Service: 1
It's a constant thing to have to wait for your food for close to an hour. Here is a tip if the kitchen is that far behind tell people its going to be a 20-45 minuit long wait before they decide to order and pay. Don't just say we will be with you in a minuit sorry we are slammed. Give us a time frame. The lady in the carhop next to me asked an employee when they would get to her and the employee just said they had to stop takeing orders. So I told her that I arrived at 5.30 and didn't get my food till 6.32.
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