“I really love cornerstone! Their food is amazing and for the most part the staff are very sweet. When ordering online though, it’s never consistent. Sometimes it takes me to their online platform and sometimes it takes me to DoorDash. Today it was DoorDash and when placing the order it did not give me the option to add extras (syrup, cream) in my tea. I just added it to the special requests. Not expecting anything free and fully prepared to pay for it. When I picked up the order nothing was mentioned and I was told I had paid online already. When I looked at my receipt there was a, not very nice, note telling me to charge myself next time. That those items weren’t free. I feel like it would have been more professional to just let me know when I arrived that those items weren’t charged. I would have quickly apologized and paid. After reading the note I went up and paid for my extras, but it made me feel pretty bad as a customer. Wish it would have been handled better.“
“I really love cornerstone! Their food is amazing and for the most part the staff are very sweet. When ordering online though, it’s never consistent. Sometimes it takes me to their online platform and sometimes it takes me to DoorDash. Today it was DoorDash and when placing the order it did not give me the option to add extras (syrup, cream) in my tea. I just added it to the special requests. Not expecting anything free and fully prepared to pay for it. When I picked up the order nothing was mentioned and I was told I had paid online already. When I looked at my receipt there was a, not very nice, note telling me to charge myself next time. That those items weren’t free. I feel like it would have been more professional to just let me know when I arrived that those items weren’t charged. I would have quickly apologized and paid. After reading the note I went up and paid for my extras, but it made me feel pretty bad as a customer. Wish it would have been handled better.“