The employees are nice, but the service is so incredibly slow, and pretty poor! Every time I go there, even when I order ahead online, they always have me pull out of the drive-thru line and wait for them to bring my order out- which takes another 5 to 10 minutes, and half of the time they forget part of my order, so then I have to go back through the drive-thru line, wait, etc. etc. This is the only location that is like this, and it’s a bummer!
Atmosphere: 2
Food: 2
Service: 2
Ken Mueller
It's a fast food joint, folks... relax. Food is consistent... service is always great.
Atmosphere: 5
Food: 4
Service: 5
Sandra B.
We needed a quick lunch and Wendy's met our needs.
Atmosphere: 5
Food: 5
Service: 5
Karen Jeanne Harlan
Thankyou to the morning drive thru team for going above and beyond with such good humor! Thankyou you girls you made my day!
Atmosphere: 5
Food: 5
Service: 5
Mykaela Chaparro
Customer service was awful they wanted to charge me 75 cents for 1 bbq sauce after spending 25$ there. Asked to talk to a manger a she was too busy to talk. I definitely would not recommend coming to this location. Food was cold an the chicken sandwich was awful I will not be returning to this place
Atmosphere: 1
Food: 1
Service: 1
Helen Gonzales
The person that takes your orders hardly ever get your order right. Your can tell them no mayo, no catsup, no tomatoes.
Atmosphere: 4
Food: 1
Service: 3
Mackenzie Weaver
I got “Cinnabon Bites” which came as a block of hardened dough and frosting, could barely even cut into it it’s so hard and dry. The chicken biscuit was also dry and crusty. The workers were friendly though.
Atmosphere: 4
Food: 1
Service: 4
Jerry Elliott
It’s 2025 and we still can’t get an order right. I ordered in the drive-thru and was only given half of what I ordered. Had to park and go inside to get what was missing. Got home and it was the wrong meal. It’s really not hard to read a screen and put the correct food in a bag.
Atmosphere: 1
Food: 1
Service: 1
C. Miller
Hard headed and rude customer service. I understand it's fast food so I'm not expecting the red carpet treatment, but they do not listen, always get the order wrong with the smallest of orders, and are extremely rude. Do better, this is a busy Wendy's. Smh.
Atmosphere: 5
Food: 5
Susie J
The place wasn't busy yet, but the employees were busy doing their stuff for the drive up. My server was really nice and gracious. Place was clean which is nice. The food was delicious as usual. Fries crispy. Chicken nuggets crispy but moist. This place is really great.
So the reason for this low rate is due to for the last month at least I came in I order on the mobile app and select drive thru 5 times and 3 out of 5 times I have had to wait for my food for 15 to 25 minutes Then you see a worker coming out struggling to find the orders owner cause there is literally 10 cars parked waiting for food. And then they are not able to find the car and the food is wrong. Lol Get it together wendys.
Atmosphere: 3
Food: 3
Service: 2
Jayden Minter
HORRIBLE. I was here the other night and this Wendy's is completely out of it. I feel so sorry for all of the kids being controlled by the manager, Sanjuana. She does not deserve the position she has. She is rude, yells at customers and seems to never be satisfied. Constantly yelling at employees as well. A young lady asked for help and all the manager did is yelled and groaned the whole time. I was overcharged on a frosty because their manager didn't want to help. Never coming back again. Get better management!
Atmosphere: 1
Food: 1
Service: 1
Adam McSweeney
Legitimately one of the worst managed Wendy’s in NM, save your time and go to the one on Unser and southern.
Atmosphere: 1
Food: 1
Service: 1
Dove Rodgers
Food is always good but y’all get my order right maybe one every three times. Please stop giving me food I’m allergic to ❤️
Nick Schaaf
8PM crew on 8/30 was super busy but I could hear the clear communication with each other. Got my order correct even with all the substitution.
The employees are nice, but the service is so incredibly slow, and pretty poor! Every time I go there, even when I order ahead online, they always have me pull out of the drive-thru line and wait for them to bring my order out- which takes another 5 to 10 minutes, and half of the time they forget part of my order, so then I have to go back through the drive-thru line, wait, etc. etc. This is the only location that is like this, and it’s a bummer!
Atmosphere: 2
Food: 2
Service: 2
It's a fast food joint, folks... relax. Food is consistent... service is always great.
Atmosphere: 5
Food: 4
Service: 5
We needed a quick lunch and Wendy's met our needs.
Atmosphere: 5
Food: 5
Service: 5
Thankyou to the morning drive thru team for going above and beyond with such good humor! Thankyou you girls you made my day!
Atmosphere: 5
Food: 5
Service: 5
Customer service was awful they wanted to charge me 75 cents for 1 bbq sauce after spending 25$ there. Asked to talk to a manger a she was too busy to talk. I definitely would not recommend coming to this location. Food was cold an the chicken sandwich was awful I will not be returning to this place
Atmosphere: 1
Food: 1
Service: 1
The person that takes your orders hardly ever get your order right. Your can tell them no mayo, no catsup, no tomatoes.
Atmosphere: 4
Food: 1
Service: 3
I got “Cinnabon Bites” which came as a block of hardened dough and frosting, could barely even cut into it it’s so hard and dry. The chicken biscuit was also dry and crusty. The workers were friendly though.
Atmosphere: 4
Food: 1
Service: 4
It’s 2025 and we still can’t get an order right. I ordered in the drive-thru and was only given half of what I ordered. Had to park and go inside to get what was missing. Got home and it was the wrong meal. It’s really not hard to read a screen and put the correct food in a bag.
Atmosphere: 1
Food: 1
Service: 1
Hard headed and rude customer service. I understand it's fast food so I'm not expecting the red carpet treatment, but they do not listen, always get the order wrong with the smallest of orders, and are extremely rude. Do better, this is a busy Wendy's. Smh.
Atmosphere: 5
Food: 5
The place wasn't busy yet, but the employees were busy doing their stuff for the drive up. My server was really nice and gracious. Place was clean which is nice.
The food was delicious as usual. Fries crispy. Chicken nuggets crispy but moist. This place is really great.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
So the reason for this low rate is due to for the last month at least I came in I order on the mobile app and select drive thru 5 times and 3 out of 5 times I have had to wait for my food for 15 to 25 minutes
Then you see a worker coming out struggling to find the orders owner cause there is literally 10 cars parked waiting for food. And then they are not able to find the car and the food is wrong. Lol Get it together wendys.
Atmosphere: 3
Food: 3
Service: 2
HORRIBLE. I was here the other night and this Wendy's is completely out of it. I feel so sorry for all of the kids being controlled by the manager, Sanjuana. She does not deserve the position she has. She is rude, yells at customers and seems to never be satisfied. Constantly yelling at employees as well. A young lady asked for help and all the manager did is yelled and groaned the whole time. I was overcharged on a frosty because their manager didn't want to help. Never coming back again. Get better management!
Atmosphere: 1
Food: 1
Service: 1
Legitimately one of the worst managed Wendy’s in NM, save your time and go to the one on Unser and southern.
Atmosphere: 1
Food: 1
Service: 1
Food is always good but y’all get my order right maybe one every three times. Please stop giving me food I’m allergic to ❤️
8PM crew on 8/30 was super busy but I could hear the clear communication with each other. Got my order correct even with all the substitution.
Atmosphere: 5
Food: 5
Service: 5
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