Wingstop stole my money. I ordered dinner for pickup and the website somehow went back to the default location which was like 100miles from my house but I didn’t realize it until I hit submit payment and got the confirmation page.
I IMMEDIATELY called the restaurant and spoke to the worker who confirmed that they did not even start cooking the food yet and that he would cancel the order, but yet he could not issue me a refund since I placed the order online I’d need to request it through there. I have not been able to get in contact with anyone who works from Wingstop. The only way to contact them is through a form on their page which I have submitted MULTIPLE times with NO RESPONSE from anyone and it has been WEEKS! I want and deserve my hard earned money back. Terrible customer service and thieves is what they are.
Anthony Tony Cody
I placed order 6168777256 at 4:46 PM today it was supposed to have arrived at 5:10 PM when I saw the DoorDash text that it was being delivered by them. It showed the vehicle go in the opposite direction from my home and then stop, I called the number associated with the text seven times no answer. I contacted the store seven times no answer and that was the one at Knoxville Tennessee on Chapman Highway at 5:58 PM, I drove to the store. I walked in and asked to speak to a manager. I explained I hadn’t received my order and I would like a refund the employee standing beside the manager, stated The order was picked up. I showed my phone to the manager that it still had not been delivered because it was tracking, the employee then said I’m not lying. I said I’m not lying either and I told the manager I wanted a refund. I did not get my order. I said I also want your corporate phone number and the district manager‘s name, she copied my information down and said that I should get the refund in 4 to 5 business days again ask again for the corporate number and the district manager’s name she printed off a receipt with the only thing was the website.
I have not had an issue ordering from this store before and I ordered it off of the app from Wingstop, I think it was very very inappropriate from the employee and the manager. I even told the manager I don’t think anyone would be happy with this. I only live three minutes behind the store in a subdivision. I am very, very displeased.
RAE RAE
These people here are just amazing! Rio Rancho Wingstop is the best! If they make a mistake, they definitely fix it. No questions asked.! My experience today was Wonderful! There was a small mistake made on my order and they remade my whole order. Just awesome! They took accountability for their mistake and make sure I was a happy customer! If I can give them a 10, ⭐️I would👍🏽😁 Thank you guys so much! 9/28/25 Gracias Roberta E
Atmosphere: 5
Food: 5
Service: 5
A
They cancelled a hungry mother’s order because they didn’t like the tone of the person picking it up. I guess they don’t mind wasting food. Or maybe it’s strategic to steal food
Atmosphere: 1
Food: 1
Service: 1
Kara Tirone
It's always this disgusting.
taj bharwani
Always something with them. Missing items usually. This time gave me someone else's order. Get home to my family and everyone is very upset. Why do we pay so much to always get the orders wrong. Never going back! Done!
Shrinivas Poojari
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Rmz Ann
Why change the fries!! They had something good and decide to do a change
Ecofastprint
Este domingo nos negaron el acceso a wingstop plaza outlet la hostess y el gerente nos pidieron la cartilla de vacunación para mi perro cabe destacar que número uno es plaza pet friendly uno espera una mayor recepción de los perros a los locales, yo nunca pedí que nos dieran mesa adentro ellos tienen mesas afuera y también quiero decir que hace dos o tres meses entramos a comer con otro de mis perros al mismo restaurante. Desafortunadamente la mala experiencia vivida en uno de sus locales hace que la inversión millonaria en la plaza se tire a la basura y que uno no regrese a ningún otro restaurante de la cadena
Aparte, el día de hoy se contacto la gerenta de la sucursal y salió peor me dijo que solo le pedían cartilla a algunos perros por lo cual me sentí inclusive discriminado mi perro es de raza akita americano, acababa de salir de su baño es cachorro de 8 meses que pasa con otros perros les piden hasta su acta de defunción para entrar. en su puerta no dice prohibido entrar con mascotas y recalcó ya comí en otras ocasiones con mis perros en la terraza de la misma sucursal dejo mi CEL 9981268091 y ojalá puedan remediar este problema yo mientras seguiré contando y escribiendo mi mala experiencia para que no le pase a otra persona
Raymond SantaCruz
Going to any Wingstop location can be a hit or miss. On this visit it was a miss. My fries were cold/not fresh. The wings were good and of course they have the best ranch in the business. I do love Wingstop but I dont love the inconsistencies.
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Carrie Propes
Best boneless wings with a nice variety sauce
Vanna Valverde
I went right after lunch today for my daughter and I and it was awful! The wings were no where near cooked and the French fries were overcooked 🥺😔I've also went to a location in Albuquerque and it was very similar.
Wingstop stole my money. I ordered dinner for pickup and the website somehow went back to the default location which was like 100miles from my house but I didn’t realize it until I hit submit payment and got the confirmation page. I IMMEDIATELY called the restaurant and spoke to the worker who confirmed that they did not even start cooking the food yet and that he would cancel the order, but yet he could not issue me a refund since I placed the order online I’d need to request it through there. I have not been able to get in contact with anyone who works from Wingstop. The only way to contact them is through a form on their page which I have submitted MULTIPLE times with NO RESPONSE from anyone and it has been WEEKS! I want and deserve my hard earned money back. Terrible customer service and thieves is what they are.
I placed order 6168777256 at 4:46 PM today it was supposed to have arrived at 5:10 PM when I saw the DoorDash text that it was being delivered by them. It showed the vehicle go in the opposite direction from my home and then stop, I called the number associated with the text seven times no answer. I contacted the store seven times no answer and that was the one at Knoxville Tennessee on Chapman Highway at 5:58 PM, I drove to the store. I walked in and asked to speak to a manager. I explained I hadn’t received my order and I would like a refund the employee standing beside the manager, stated The order was picked up. I showed my phone to the manager that it still had not been delivered because it was tracking, the employee then said I’m not lying. I said I’m not lying either and I told the manager I wanted a refund. I did not get my order. I said I also want your corporate phone number and the district manager‘s name, she copied my information down and said that I should get the refund in 4 to 5 business days again ask again for the corporate number and the district manager’s name she printed off a receipt with the only thing was the website. I have not had an issue ordering from this store before and I ordered it off of the app from Wingstop, I think it was very very inappropriate from the employee and the manager. I even told the manager I don’t think anyone would be happy with this. I only live three minutes behind the store in a subdivision. I am very, very displeased.
These people here are just amazing! Rio Rancho Wingstop is the best! If they make a mistake, they definitely fix it. No questions asked.! My experience today was Wonderful! There was a small mistake made on my order and they remade my whole order. Just awesome! They took accountability for their mistake and make sure I was a happy customer! If I can give them a 10, ⭐️I would👍🏽😁 Thank you guys so much! 9/28/25 Gracias Roberta E
Atmosphere: 5
Food: 5
Service: 5
They cancelled a hungry mother’s order because they didn’t like the tone of the person picking it up. I guess they don’t mind wasting food. Or maybe it’s strategic to steal food
Atmosphere: 1
Food: 1
Service: 1
It's always this disgusting.
Always something with them. Missing items usually. This time gave me someone else's order. Get home to my family and everyone is very upset. Why do we pay so much to always get the orders wrong. Never going back! Done!
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Why change the fries!! They had something good and decide to do a change
Este domingo nos negaron el acceso a wingstop plaza outlet la hostess y el gerente nos pidieron la cartilla de vacunación para mi perro cabe destacar que número uno es plaza pet friendly uno espera una mayor recepción de los perros a los locales, yo nunca pedí que nos dieran mesa adentro ellos tienen mesas afuera y también quiero decir que hace dos o tres meses entramos a comer con otro de mis perros al mismo restaurante. Desafortunadamente la mala experiencia vivida en uno de sus locales hace que la inversión millonaria en la plaza se tire a la basura y que uno no regrese a ningún otro restaurante de la cadena Aparte, el día de hoy se contacto la gerenta de la sucursal y salió peor me dijo que solo le pedían cartilla a algunos perros por lo cual me sentí inclusive discriminado mi perro es de raza akita americano, acababa de salir de su baño es cachorro de 8 meses que pasa con otros perros les piden hasta su acta de defunción para entrar. en su puerta no dice prohibido entrar con mascotas y recalcó ya comí en otras ocasiones con mis perros en la terraza de la misma sucursal dejo mi CEL 9981268091 y ojalá puedan remediar este problema yo mientras seguiré contando y escribiendo mi mala experiencia para que no le pase a otra persona
Going to any Wingstop location can be a hit or miss. On this visit it was a miss. My fries were cold/not fresh. The wings were good and of course they have the best ranch in the business. I do love Wingstop but I dont love the inconsistencies.
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
Great experience very polite and fast
Atmosphere: 5
Food: 5
Service: 5
fresh food kitchen very clean food taste great
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Best boneless wings with a nice variety sauce
I went right after lunch today for my daughter and I and it was awful! The wings were no where near cooked and the French fries were overcooked 🥺😔I've also went to a location in Albuquerque and it was very similar.
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