I placed an online order. I checked in through the drive-through, where I was instructed to park in the designated area. I waited 20 minutes in my car without anyone bringing out my order or giving an update. When I went inside, the staff appeared unhappy, and the kitchen looked messy and unorganized, which was concerning. On top of that, my food was cold and the lettuce was soggy. This entire experience was extremely disappointing and far below the standard I expect from Blake’s.
SayCheese
The food was made when ordered. It am out fresh and it was so good.
Atmosphere: 3
Food: 4
Service: 3
Jeremy Dennis
Nice but it was hard to enjoy the meal with a code to the bathroom. Can't clean hands before or after eating.
Atmosphere: 1
Food: 2
Service: 1
Michael Prinz
Service is bad at this location for some reason. Often a long wait.
Atmosphere: 3
Food: 4
Service: 1
Duncan Jewett
Large order of 7 breakfast burritos, everything correct and prepared normally. Dana (front desk) was pleasant, with standard customer service. Maybe anecdotal, but this was as good a Blake’s run as any, especially for seven different items.
Atmosphere: 4
Food: 5
Service: 5
Gregory Alyassin
3 weeks back l ordered a Blake's breakfast burrito at the 2004 St. Michales location in Santa Fe. that had melted plastic in the burrito itself that l ended up swallowing some of. l brought it to the attention of both corporate and the store manager. They said they would make good on it and never did. Today l went back to try them again ordering a New Mexican style burger. The meat was dry as if having sat in a pan for hours not even close to being fresh. I also ordered two carne adovado burritos looking nothing like the couter picture that l returned. I have always had good experiences at the others with exception of this one. The employees are not helpful especially a front cashier name DANA having a terrible attitude and an assistant manager who's no better. The food quality and prep is so much better at the other locations. I would advise everyone to boycott the 2004 St. Michael's location at all costs until they get their act together. Not a location l would recommend to anyone. I tried reaching out to corporate first leaving messages without a response before this post. Nothing like the old days when people cared.
Atmosphere: 3
Food: 1
Service: 1
Charlie Zen
Terrible staff. She did not explain the New Mexico style came with mustard nor did it say it on the menu. I got my burgers saw there was mustard asked them to remake it they said it was too late and I had to pay again. So $40 later and garbage burgers. I used to love this place what a shame.
Atmosphere: 1
Food: 1
Service: 1
Leslie Ortiz
So far I'm enjoying it. They haven't made any mistakes on my orders.
Atmosphere: 3
Food: 5
Service: 3
Marissa Roybal
Nice staff. My breakfast burrito had potatoes that were not fully cooked, not raw but almost. Hash browns should be browned and crispy. The red chile was thin, weak and hardly there. I know everything is more expensive but cutting back on the chile is a bad idea. I’m about done with giving you all chances. I’ve been patronizing Lotaburger for 60 years. This a becoming a common thing not a once in a while thing. 🫤 I’m truly disappointed.
Atmosphere: 4
Food: 2
Service: 4
Stephanie
Very rude managers. Got our order wrong twice then laughed and made it awkward. Please dont complain to one another about us and think i didnt understand what you were saying among your buddies in spanish. Thats is unacceptable. Waited 20 more minutes then they called the order and it was old and messy and the girl with the braid just laughed to her friend and called our name wrong.. Will dispute with card and make a corporate complaint. My husband was able to get the brief interaction recorded.
I was quite disappointed in both the quality of the food and the misleading pricing. The menu board stated $9.09 for a Lotaburger and it was supposed to be a double meat, but it was not.
Atmosphere: 2
Food: 3
Service: 2
mamedina
I ordered a Lotaburger, fries and a shake. The burger was great and the shake was fine but the fries were cold, hard, dry, no seasoning, like cardboard. Tasted like yesterday's leftovers. The worst fries I've ever had. Never again.
Atmosphere: 3
Food: 3
Service: 4
Sharyl Holtzman
Excellent burger place, known for their burgers, the onion rings are to die for!
Atmosphere: 5
Food: 5
Service: 5
Al Loc09
The breakfast burritos are delicious 😋 the new redesign of the building is a little odd but I guess its supposed to be modern 🤷♂️
I placed an online order. I checked in through the drive-through, where I was instructed to park in the designated area. I waited 20 minutes in my car without anyone bringing out my order or giving an update. When I went inside, the staff appeared unhappy, and the kitchen looked messy and unorganized, which was concerning. On top of that, my food was cold and the lettuce was soggy. This entire experience was extremely disappointing and far below the standard I expect from Blake’s.
The food was made when ordered. It am out fresh and it was so good.
Atmosphere: 3
Food: 4
Service: 3
Nice but it was hard to enjoy the meal with a code to the bathroom. Can't clean hands before or after eating.
Atmosphere: 1
Food: 2
Service: 1
Service is bad at this location for some reason. Often a long wait.
Atmosphere: 3
Food: 4
Service: 1
Large order of 7 breakfast burritos, everything correct and prepared normally. Dana (front desk) was pleasant, with standard customer service. Maybe anecdotal, but this was as good a Blake’s run as any, especially for seven different items.
Atmosphere: 4
Food: 5
Service: 5
3 weeks back l ordered a Blake's breakfast burrito at the 2004 St. Michales location in Santa Fe. that had melted plastic in the burrito itself that l ended up swallowing some of. l brought it to the attention of both corporate and the store manager. They said they would make good on it and never did. Today l went back to try them again ordering a New Mexican style burger. The meat was dry as if having sat in a pan for hours not even close to being fresh. I also ordered two carne adovado burritos looking nothing like the couter picture that l returned. I have always had good experiences at the others with exception of this one. The employees are not helpful especially a front cashier name DANA having a terrible attitude and an assistant manager who's no better. The food quality and prep is so much better at the other locations. I would advise everyone to boycott the 2004 St. Michael's location at all costs until they get their act together. Not a location l would recommend to anyone. I tried reaching out to corporate first leaving messages without a response before this post. Nothing like the old days when people cared.
Atmosphere: 3
Food: 1
Service: 1
Terrible staff. She did not explain the New Mexico style came with mustard nor did it say it on the menu. I got my burgers saw there was mustard asked them to remake it they said it was too late and I had to pay again. So $40 later and garbage burgers. I used to love this place what a shame.
Atmosphere: 1
Food: 1
Service: 1
So far I'm enjoying it. They haven't made any mistakes on my orders.
Atmosphere: 3
Food: 5
Service: 3
Nice staff. My breakfast burrito had potatoes that were not fully cooked, not raw but almost. Hash browns should be browned and crispy. The red chile was thin, weak and hardly there. I know everything is more expensive but cutting back on the chile is a bad idea. I’m about done with giving you all chances. I’ve been patronizing Lotaburger for 60 years. This a becoming a common thing not a once in a while thing. 🫤 I’m truly disappointed.
Atmosphere: 4
Food: 2
Service: 4
Very rude managers. Got our order wrong twice then laughed and made it awkward. Please dont complain to one another about us and think i didnt understand what you were saying among your buddies in spanish. Thats is unacceptable. Waited 20 more minutes then they called the order and it was old and messy and the girl with the braid just laughed to her friend and called our name wrong.. Will dispute with card and make a corporate complaint. My husband was able to get the brief interaction recorded.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I was quite disappointed in both the quality of the food and the misleading pricing. The menu board stated $9.09 for a Lotaburger and it was supposed to be a double meat, but it was not.
Atmosphere: 2
Food: 3
Service: 2
I ordered a Lotaburger, fries and a shake. The burger was great and the shake was fine but the fries were cold, hard, dry, no seasoning, like cardboard. Tasted like yesterday's leftovers. The worst fries I've ever had. Never again.
Atmosphere: 3
Food: 3
Service: 4
Excellent burger place, known for their burgers, the onion rings are to die for!
Atmosphere: 5
Food: 5
Service: 5
The breakfast burritos are delicious 😋 the new redesign of the building is a little odd but I guess its supposed to be modern 🤷♂️
Atmosphere: 3
Food: 4
Service: 4
Marginal. Had a burger and fries.
Atmosphere: 3
Food: 3
Service: 4
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