Blake's Lotaburger
2004 St Michaels Dr, Santa Fe
(505) 471-8694
Recent Reviews
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Did not get what I had ordered I had to go back and forward with them to get my order correct.
The new location is absolutely beautiful!
Their phones do not work and their online ordering does not work. I could not place an early morning pick up order without arriving in person the moment they opened the doors at 6am. Please get this fixed and I am happy to update this review and rating.
Wow! Great news employees! Had an order of 5 burritos and it took them about 4 mins from me ordering to be ready !
Sadly after the remodel this location lost its charm and its flavor. The burger while it came out hot and fast it sure tasted like it, the fries weren’t. They tasted old, made in a big batch under a lamp. Both lacked the flavor that I’m used to with lotaburger. I wish it would have stayed the way it was. It felt like they were trying too hard to make it “modern” it lost its charm. I felt like I was at a McDonalds. Please don’t change the Guadalupe one for the love of god.
Most recent visit:
The good news is they finally have a drive-through. They demolished the old place & and built a new one. I have been twice, and my order was messed up both times. They upcharge for extras and don't put them in there.A drink machine was out of order. I called 4 times to report it and they never answered the phone.
Prior visit: I have two friends who think this is the best location. That was not my experience today. It was just ok because the burger meat was a tad dry, and the bottom bun was hard. I also would have preferred the fries to be more crisp. The upside to this location is that i hear they consistently have bacon, and not all locations do. The soda from the fountain was perfect. The staff were very friendly and fast.The literal location, parking lot, paving, painting- basically the look and vibe of this location is extremely poor and depressing.
Drive-thru is a game changer! They are so fast and food hot and fresh.
Cashier was very kind, and fast. ⭐⭐⭐⭐⭐
Only 4 cars in front of me and it took over 20 minutes to order, another 10 waiting for my food at parking space. What's up with that? Doesn't make sense at all when 3 cars after me got their meals. I ordered 2 meals. I also got an order of onion rings and they only gave me 4 onion rings. Plus, I asked for easy ice and they gave me extra. Thanks!
I even spelled it out what I wanted in a frito pie, and they still messed it up ... and it's only this place ... from now on I will check all foods from this Blake's and only this place ... fancy place with no brains
Restaurantji Recommends
The service I received was fantastic fast, friendly, and professional. Everyone was doing a great job, and as a customer, I had no complaints at all but I witnessed something that really left a bad impression. A male with glasses, who appeared to be training a manager, was loudly yelling at him in front of customers!!!! It was really uncomfortable to watch. The poor manager looked embarrassed and stressed, and honestly, it just felt wrong to see someone being treated like that so publicly. The rest of the staff clearly works hard and provides great service, but no one should have to be spoken to that way especially in front of others. I hope this kind of behavior is taken seriously by upper management
They have 10 people working here and it took 20 minutes to get a burger and fries
Frito pie was mainly Fritos, burger was soggy.
Love Blake’s. But this location makes a mistake every single time we order. Just tried the brand new remodeled building, same mistakes. Missing fries this time. ALWAYS check your order before you drive away or walk out the door. They always forget something or add sauce when asked not to. Wish I didn’t have to drive to one of their other locations to get good service and quality. Blake’s owners need to fix this store.
Honestly, I miss the vibe of the old spot, hopefully they add outdoor seating and more bar space in the future…feels pretty cramped inside
Food was slow to come out (15+ min) for all the walk-in folks. Drive-thru appeared to be moving along, hopefully just growing pains of the new layout and crew.
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