I had a really frustrating experience here. First, they gave me the wrong order. I went back to fix it, and when they handed me the “correct” order, it was still missing a sandwich. I had to go back a second time just to get the item that should’ve been included in the first place.
When I finally opened the food, it looked like it had been stepped on and tossed around. Everything was sloppy — sauces were everywhere, the packaging was a mess, and nothing looked put together with any care. The large fries they tried to upsell me on (without even asking what size I wanted) were all broken pieces. I didn’t have a single full fry in the entire container.
To top it off, the sandwich they forgot in the first place was supposed to be a chicken sandwich. When I bit into it, it was actually a fish sandwich.
Multiple mistakes, messy presentation, and zero attention to detail. Such a waste of time and money.
Atmosphere: 1
Food: 1
Service: 1
Piper maoo
Messed up my order
Food: 3
Service: 2
Angelique Martinez
They advertise “Biscochito Shakes” but never have the mix to make it. Everytime I go, they don’t have it in stock.
Atmosphere: 1
Food: 1
Service: 1
Wendy Stein
I didn't realize I had left a review, and it was one-star at that. I must've clicked something on my malfunctioning phone without realizing it. Uf, sorry for the panic. Now I am leaving an update. Everything was great. It was nice to be able to get a warm, tasty meal for under $10, and quickly. I used the drive-through, which had a fine atmosphere. The staff was kind and courteous. No complaints.
Atmosphere: 5
Food: 5
Service: 5
Roger Mendiola
Wait took a little longer than expected. They seemed to be short handed. They did there best. Food was great as usual
Atmosphere: 4
Food: 5
Service: 4
Brianna Vigil
We ordered four burger combo meals via mobile app, picked up the food and came home and saw we are missing a burger. Went back to the store and showed them the order and receipt, they handed us a bag and we left. We opened the bag to find a frito pie and no burger we ordered (that was for my daughter). We called the store and spoke to Tiffany, Tiffany was immediately rude and handed the phone to Rodrigo. Rodrigo did not offer any type of resolution and stated “just rate us on the app or call your bank” no apologies, or curtesy, just plain rude. We loved LOTABURGER but sadly won’t be going back again. This has happened a few times before but there was always a super nice employee that always had a resolution. Maybe it was just plain bad luck this time with the order but the employees who were working there tonight were just awful, rude and could care less about the situation.
Food: 1
Service: 1
Jim Gaines
Horrible. Slow, expensive, food is cold and tasteless. Drive-thru only so there's no way to even get replacement food.
Atmosphere: 1
Food: 1
Service: 1
Cathy Trujillo
Cold burger and fries ☹️
Food: 1
Service: 5
Rose Romero
The Lota Burger in Pojoaque is terrible. Cold burgers and the fries are always cold and soggy. The breakfast burritos are good but not the burgers. Taos LB is the best place to have an original Blakes LB. I don't know who manages these establishments but they really need someone who cares about what is being served. The cleanliness is also a concern. Read your reviews that says it all.
Dustyn Adams
First of all ordered on the app, app said nothing of the lottaburger having cheese and it gave no option to remove it so I assumed it didnt have cheese but it came with cheese. They offered/put in no napkins or ketchup or fry sauce. Burger was decent but the cheese ruined it. It was also a bit overpriced for a fast food burger.
This is the best Blake's in New Mexico! Green chile is hot! The burgers were juicy and fresh. The young man at the window was nice and professional.
Atmosphere: 5
Food: 5
Service: 5
David Leong
I ordered a shake and an order of fries. The shake was fine although the size seemed quite small. However, the fries were horrible. They were barely warm; they were chewy; and the taste was just bad. I'm not quite sure why, because the store seemed to be busy.
Casey Chino
Order. Got nothing what I wanted. 3#1 double meat.chili 1 no cheese.. Young guys. Smh
Ian Chino
Order was wrong and no good customer service. Was coming back from eagles nest and thought Blake's would have had good service but I was wrong. Probably won't stop there again.
Atmosphere: 2
Food: 2
Service: 2
Angelica Rivera
Pretty good overall. However been a couple times where they didn't have anything ready. If you order be commited because once in drive up no way out. Overall good service and love their breakfast sandwiches occasionally the burritos gotta get it christmas style lol. 😋
I had a really frustrating experience here. First, they gave me the wrong order. I went back to fix it, and when they handed me the “correct” order, it was still missing a sandwich. I had to go back a second time just to get the item that should’ve been included in the first place.
When I finally opened the food, it looked like it had been stepped on and tossed around. Everything was sloppy — sauces were everywhere, the packaging was a mess, and nothing looked put together with any care. The large fries they tried to upsell me on (without even asking what size I wanted) were all broken pieces. I didn’t have a single full fry in the entire container.
To top it off, the sandwich they forgot in the first place was supposed to be a chicken sandwich. When I bit into it, it was actually a fish sandwich.
Multiple mistakes, messy presentation, and zero attention to detail. Such a waste of time and money.
Atmosphere: 1
Food: 1
Service: 1
Messed up my order
Food: 3
Service: 2
They advertise “Biscochito Shakes” but never have the mix to make it. Everytime I go, they don’t have it in stock.
Atmosphere: 1
Food: 1
Service: 1
I didn't realize I had left a review, and it was one-star at that. I must've clicked something on my malfunctioning phone without realizing it. Uf, sorry for the panic. Now I am leaving an update. Everything was great. It was nice to be able to get a warm, tasty meal for under $10, and quickly. I used the drive-through, which had a fine atmosphere. The staff was kind and courteous. No complaints.
Atmosphere: 5
Food: 5
Service: 5
Wait took a little longer than expected. They seemed to be short handed. They did there best. Food was great as usual
Atmosphere: 4
Food: 5
Service: 4
We ordered four burger combo meals via mobile app, picked up the food and came home and saw we are missing a burger. Went back to the store and showed them the order and receipt, they handed us a bag and we left. We opened the bag to find a frito pie and no burger we ordered (that was for my daughter). We called the store and spoke to Tiffany, Tiffany was immediately rude and handed the phone to Rodrigo. Rodrigo did not offer any type of resolution and stated “just rate us on the app or call your bank” no apologies, or curtesy, just plain rude. We loved LOTABURGER but sadly won’t be going back again. This has happened a few times before but there was always a super nice employee that always had a resolution. Maybe it was just plain bad luck this time with the order but the employees who were working there tonight were just awful, rude and could care less about the situation.
Food: 1
Service: 1
Horrible. Slow, expensive, food is cold and tasteless. Drive-thru only so there's no way to even get replacement food.
Atmosphere: 1
Food: 1
Service: 1
Cold burger and fries ☹️
Food: 1
Service: 5
The Lota Burger in Pojoaque is terrible. Cold burgers and the fries are always cold and soggy. The breakfast burritos are good but not the burgers. Taos LB is the best place to have an original Blakes LB. I don't know who manages these establishments but they really need someone who cares about what is being served. The cleanliness is also a concern. Read your reviews that says it all.
First of all ordered on the app, app said nothing of the lottaburger having cheese and it gave no option to remove it so I assumed it didnt have cheese but it came with cheese. They offered/put in no napkins or ketchup or fry sauce. Burger was decent but the cheese ruined it. It was also a bit overpriced for a fast food burger.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
This is the best Blake's in New Mexico! Green chile is hot! The burgers were juicy and fresh. The young man at the window was nice and professional.
Atmosphere: 5
Food: 5
Service: 5
I ordered a shake and an order of fries. The shake was fine although the size seemed quite small. However, the fries were horrible. They were barely warm; they were chewy; and the taste was just bad. I'm not quite sure why, because the store seemed to be busy.
Order. Got nothing what I wanted. 3#1 double meat.chili 1 no cheese.. Young guys. Smh
Order was wrong and no good customer service. Was coming back from eagles nest and thought Blake's would have had good service but I was wrong. Probably won't stop there again.
Atmosphere: 2
Food: 2
Service: 2
Pretty good overall. However been a couple times where they didn't have anything ready. If you order be commited because once in drive up no way out. Overall good service and love their breakfast sandwiches occasionally the burritos gotta get it christmas style lol. 😋
Atmosphere: 5
Food: 4
Service: 4
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