This location scams you by omitting standard ingredients from blizzards and charging you to add them back in. I always get a cookie dough blizzard and the staff argues with me about whether or not it gets hot fudge (it does, I used to work at DQ). Last time I was charged $.80 to put hot fudge in the small cookie dough blizzard. Cheap con artists!
Birda “Bird” Trujillo
I Love dairy Queen in the mall in Santa Fe its the best everything I've ever ordered here is the best I am addicted to the cotton candy blizzard there and no matter who's working they make it to perfection just that extra little sprinkle of the pink on the top is the best and the manager never cries about having to do it like everywhere else management at this dairy Queen is the bomb Great job keep it up.. ? excellent management excellent customer service...
I used to get Dairy Queen a lot a couple years ago, I went and got some today and am disappointed in the stark difference of quality. Here is my constructive criticism to the Dairy Queen owners at Santa Fe Place Mall.1. Go back to the original menu. Everything on the menu now is double meat and the burger doesn't come with onions, tomatoes, or lettuce. I could forgive the rising prices if it still had the quality it did before. But the burger I got was tough and hard to chew, the bun looked like it was stomped, barely any condiments, no fresh crunchy lettuce, no fresh onions, and no tomatoes. I excluded mentioning the cheese because I don't specifically remember how it was in the past, so I can't say if it's good or bad.Sad to see how the burger has changed. It used to be smaller than a Big Mac or Whopper, but made up for it by having better ingredients and more of a home-made feeling. But now it tastes like burgers from a Chinese buffet. I was one bit into my burger and threw it in the trash.2. The fries used to be hot and crispy, and now they're soft. It's still okay but it used to be great. I've never made fries so I can't tell you what to do to make them crispier.3. Now there's a huge of selections of drinks to get. But I would recommend to just stick to the common drinks like Coca-Cola, Sprite, Dr. Pepper, etc. I asked for Coca-Cola, but they were out and was instead offered Coca-Cola Cherry. Why are you out of the most common soft drink in the middle of the day? And the drink itself tasted a bit off. Having a larger variety of options is not needed, stick to the most common drinks.4. If you want a frozen treat, Dairy Queen is the absolute best place. They are 5/5. But I do have constructive criticism. I got the Royal New York Cheesecake Blizzard and it was great. But when I went again and got it, the half was great, but it got worse as you got closer to the bottom. It seemed like only the top half was mixed with the cheesecake, strawberries, and strawberry syrup, while the bottom half was just vanilla ice cream. The third time I got the Blizzard, it had the same problem as before, but there wasn't any strawberry syrup. There is varying quality on the same Blizzard that should not happen.5. One improvement that is worth mentioning is the electronic cards that buzz once your order is ready. Definitely better than the old way of shouting the order number. The cards allow you to go and sit down without needing to be constantly vigilant about when your order is going to come.6. Another thing that I like is they always staple the bags so they're secure. The straws and napkins are easily accessible. And there's also hand sanitizer to make sure you're eating with clean hands.7. It seems like there has been shortcuts made to everything for the sake of profit. There's double meat burgers to quickly sell meat inventory. No fresh lettuce, tomatoes, or onions to save on ingredient cost. Lower quality meat and buns to also save on costs. I can't comment on the fries because I don't know the behind-the-scenes quality and cost. It's a smart business model that maximizes profit, but at the cost of the customer. You probably get a lot of foot-traffic from new customers, but you are pushing away your returning customers. This is no longer the affordable, tasty option that it once was.I really hope you think about my comments. I was really disappointed with my meal. It was my reward to myself after shoveling snow, and it was a big letdown. I really hope something changes at the Dairy Queen in the Santa Fe Place Mall.
Atmosphere: 2
Food: 2
Service: 5
Recommended dishes: Blizzard Cake
R.Stuart Geiger
Worst Dairy Queen I have ever been to.
Atmosphere: 1
Food: 1
Service: 1
Jag
It was good. A bit
Atmosphere: 4
Food: 3
Service: 4
Ben Ortega
Hamburger was the driest burger I have ever tasted. Onion rings were ok .stick to the
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Strawberry Sundae
Stephen Romero
The blizzard stuck to the cup.. Passed the upside down test no prob.
Atmosphere: 5
Food: 5
Service: 5
Sally H.
Service and quality were great. Location is inside the mall.That was not convenient as I am handicapped
J B
didn't taste good like the rest of dairy queen. probably need to clean machinery. food court was extremely hot. more pricey than other queens.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Strawberry Sundae
Mishelly Saiz07
Employees didn't seem to care much the day we went and were rude to the challenged person I was in attendance with.
2 very..."To hell with the customers"......employee's working there !!NEVER AGAIN !!DO NOT HIRE STRAIGHT OUT JAIL PEOPLE !!!HORRIBLE SERVICE !!!
Atmosphere: 1
Food: 1
Service: 1
marcus Atencio
Really fast workers, keep it up. ?
Atmosphere: 4
Food: 4
Service: 3
Orlando Vasquez
It's the only DQ in town, great food, but counter service is too slow, if you're 3rd or further in line, takes too long to get to the counter to order.
Atmosphere: 3
Food: 4
Service: 3
Edwin Lucero
A good Dairy Queen and reasonably quick for ice cream
This location scams you by omitting standard ingredients from blizzards and charging you to add them back in. I always get a cookie dough blizzard and the staff argues with me about whether or not it gets hot fudge (it does, I used to work at DQ). Last time I was charged $.80 to put hot fudge in the small cookie dough blizzard. Cheap con artists!
I Love dairy Queen in the mall in Santa Fe its the best everything I've ever ordered here is the best I am addicted to the cotton candy blizzard there and no matter who's working they make it to perfection just that extra little sprinkle of the pink on the top is the best and the manager never cries about having to do it like everywhere else management at this dairy Queen is the bomb Great job keep it up.. ? excellent management excellent customer service...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger Combo, Blizzard Cake
I used to get Dairy Queen a lot a couple years ago, I went and got some today and am disappointed in the stark difference of quality. Here is my constructive criticism to the Dairy Queen owners at Santa Fe Place Mall.1. Go back to the original menu. Everything on the menu now is double meat and the burger doesn't come with onions, tomatoes, or lettuce. I could forgive the rising prices if it still had the quality it did before. But the burger I got was tough and hard to chew, the bun looked like it was stomped, barely any condiments, no fresh crunchy lettuce, no fresh onions, and no tomatoes. I excluded mentioning the cheese because I don't specifically remember how it was in the past, so I can't say if it's good or bad.Sad to see how the burger has changed. It used to be smaller than a Big Mac or Whopper, but made up for it by having better ingredients and more of a home-made feeling. But now it tastes like burgers from a Chinese buffet. I was one bit into my burger and threw it in the trash.2. The fries used to be hot and crispy, and now they're soft. It's still okay but it used to be great. I've never made fries so I can't tell you what to do to make them crispier.3. Now there's a huge of selections of drinks to get. But I would recommend to just stick to the common drinks like Coca-Cola, Sprite, Dr. Pepper, etc. I asked for Coca-Cola, but they were out and was instead offered Coca-Cola Cherry. Why are you out of the most common soft drink in the middle of the day? And the drink itself tasted a bit off. Having a larger variety of options is not needed, stick to the most common drinks.4. If you want a frozen treat, Dairy Queen is the absolute best place. They are 5/5. But I do have constructive criticism. I got the Royal New York Cheesecake Blizzard and it was great. But when I went again and got it, the half was great, but it got worse as you got closer to the bottom. It seemed like only the top half was mixed with the cheesecake, strawberries, and strawberry syrup, while the bottom half was just vanilla ice cream. The third time I got the Blizzard, it had the same problem as before, but there wasn't any strawberry syrup. There is varying quality on the same Blizzard that should not happen.5. One improvement that is worth mentioning is the electronic cards that buzz once your order is ready. Definitely better than the old way of shouting the order number. The cards allow you to go and sit down without needing to be constantly vigilant about when your order is going to come.6. Another thing that I like is they always staple the bags so they're secure. The straws and napkins are easily accessible. And there's also hand sanitizer to make sure you're eating with clean hands.7. It seems like there has been shortcuts made to everything for the sake of profit. There's double meat burgers to quickly sell meat inventory. No fresh lettuce, tomatoes, or onions to save on ingredient cost. Lower quality meat and buns to also save on costs. I can't comment on the fries because I don't know the behind-the-scenes quality and cost. It's a smart business model that maximizes profit, but at the cost of the customer. You probably get a lot of foot-traffic from new customers, but you are pushing away your returning customers. This is no longer the affordable, tasty option that it once was.I really hope you think about my comments. I was really disappointed with my meal. It was my reward to myself after shoveling snow, and it was a big letdown. I really hope something changes at the Dairy Queen in the Santa Fe Place Mall.
Atmosphere: 2
Food: 2
Service: 5
Recommended dishes: Blizzard Cake
Worst Dairy Queen I have ever been to.
Atmosphere: 1
Food: 1
Service: 1
It was good. A bit
Atmosphere: 4
Food: 3
Service: 4
Hamburger was the driest burger I have ever tasted. Onion rings were ok .stick to the
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Strawberry Sundae
The blizzard stuck to the cup.. Passed the upside down test no prob.
Atmosphere: 5
Food: 5
Service: 5
Service and quality were great. Location is inside the mall.That was not convenient as I am handicapped
didn't taste good like the rest of dairy queen. probably need to clean machinery. food court was extremely hot. more pricey than other queens.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Strawberry Sundae
Employees didn't seem to care much the day we went and were rude to the challenged person I was in attendance with.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Dilly Bar
Restaurantji Recommends
2 very..."To hell with the customers"......employee's working there !!NEVER AGAIN !!DO NOT HIRE STRAIGHT OUT JAIL PEOPLE !!!HORRIBLE SERVICE !!!
Atmosphere: 1
Food: 1
Service: 1
Really fast workers, keep it up. ?
Atmosphere: 4
Food: 4
Service: 3
It's the only DQ in town, great food, but counter service is too slow, if you're 3rd or further in line, takes too long to get to the counter to order.
Atmosphere: 3
Food: 4
Service: 3
A good Dairy Queen and reasonably quick for ice cream
Good ice cream but expensive.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Dilly Bar