I've been a longtime fan of Masa Sushi in Santa Fe, having frequented it years ago before moving away. Recently rediscovering it, I was excited to revisit. My first visit, despite initial reservations about the appearance and cleanliness - we were surprised with an exceptional dinner courtesy of Leo's, the sushi chef's expertise. The second visit a few days later reaffirmed this positive experience, with Leo again delivering outstanding food and service - that was a small to go order. However, my third visit, which was to celebrate my husband's birthday during a recent storm of which he had to stay home to oversee our dog the suffers from seizures, turned out to be a disaster turn nightmare. Notably, Leo wasn't present, and the substitute chef and hostess seemed inattentive. I ordered takeout, carefully transporting it home in an ice box to keep everything fresh. Unfortunately, the packaging was inadequate – all sushi was jumbled together in a large tin foil container, resulting in damaged dishes and a mess - smelt eggs all over the upside down yellow tail that lost it's rice boat. Given the significant investment ($100 including a $15 tip) and the special occasion, the disappointment was substantial. When I called to express my concerns, the restaurant's response was unhelpful, with repeated claims that the owner wasn't available. After being hung up on multiple times last week trying to reach the owner, I eventually spoke with Leo, who shared with the owner the issues, the same owner I was told was not there, and arranged for a refund. However, the owner's response – suggesting we never return – felt like a punitive measure, especially given we'd done nothing wrong. This experience raises concerns about the restaurant's customer service and treatment of patrons. While the food was generally good, the handling of this situation was unprofessional and left a lasting negative impression. We would never go back now as we don't trust the handling of the food. I have never in all my years serving and eating in restaurants has this occurred and I was amazed that Masa Sushi would treat their patrons as such.
Mitchell Goddard
Poor service, found multiple hairs in our food, and the staff were very very rude. I highly recommend getting your sushi somewhere else. This place was a horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Alixandria Ulibarri
Best sushi joint in town gotta try the spider roll it has soft shelled crab, we get it every time. Also the staff are so sweet and welcoming!
Sora C_hatty
Omg this is such a little secret sushi bar for the locals! The staff were so friendly and the food was amazing! I can’t believe I found this place! It is going to be my new hangout spot! Love it so much! Thank you Masa Sushi
melissa grogan
Excellent food! Excellent quick service!
James Durand
Order the Normal Tuna Roll.
Natalia Bojorquez
When we got there, one person taking orders and seating people. Took forever to take my order and then I found a hair in my food and the prices were outrageous !!!
An unassuming restaurant in a strip mall with excellent sushi! The hand rolls are divine and the salmon nigiri is absolutely delicious. Order on line for pickup or head in to experience lovely service!
Parking: Our family loves dining here. Sam always has the freshest and best sushi and his prices are never exorbitant. He and his staff are always friendly and welcoming.
Food was genuinely bad. We are visiting Santa Fe, and wanted a change from New Mexican food. The only thing edible was the edamame. I ordered a veggie special, and everything just tasted sort of weird and old. Not sure why this has a high rating at all. Would not recommend.
Atmosphere: 1
Food: 1
Service: 2
Seth Daly
Always fantastic. Celebrated an awesome birthday!
Lisa Lobo
This has hot to be the worst wannabe Japanese sushi place in the whole country. Pathetic ambience - abominal servuce, and the chef needs to be educated on the basics if preparing sudhi
Atmosphere: 1
Food: 1
Service: 1
Pedro Macias
Took my grandkids here for a late lunch. The food and service were very good it is like a cafeteria type setting but quaint, good Japanese music as well. I had a very good pan beef with rice noodles, delicious. Everyone else had the rolls, avocado, California, veggie catapiller, tuna, happy, and the shrimp roll, with a side of meatless Japanese fried rice. They didn't have any mango mochi, but the strawberry one was good. It was a bit short on the edamame, but it was good. I did like their iced green tea, very tasty. The place is clean and the staff is very attentive. Plenty of parking.
Vegetarian options: One of my granddaughters is a very strict vegetarian, and she enjoyed the menu items on it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mango Mochi Ice Cream, Avocado, Edamame, California Roll
I've been a longtime fan of Masa Sushi in Santa Fe, having frequented it years ago before moving away. Recently rediscovering it, I was excited to revisit. My first visit, despite initial reservations about the appearance and cleanliness - we were surprised with an exceptional dinner courtesy of Leo's, the sushi chef's expertise. The second visit a few days later reaffirmed this positive experience, with Leo again delivering outstanding food and service - that was a small to go order. However, my third visit, which was to celebrate my husband's birthday during a recent storm of which he had to stay home to oversee our dog the suffers from seizures, turned out to be a disaster turn nightmare. Notably, Leo wasn't present, and the substitute chef and hostess seemed inattentive. I ordered takeout, carefully transporting it home in an ice box to keep everything fresh. Unfortunately, the packaging was inadequate – all sushi was jumbled together in a large tin foil container, resulting in damaged dishes and a mess - smelt eggs all over the upside down yellow tail that lost it's rice boat. Given the significant investment ($100 including a $15 tip) and the special occasion, the disappointment was substantial. When I called to express my concerns, the restaurant's response was unhelpful, with repeated claims that the owner wasn't available. After being hung up on multiple times last week trying to reach the owner, I eventually spoke with Leo, who shared with the owner the issues, the same owner I was told was not there, and arranged for a refund. However, the owner's response – suggesting we never return – felt like a punitive measure, especially given we'd done nothing wrong. This experience raises concerns about the restaurant's customer service and treatment of patrons. While the food was generally good, the handling of this situation was unprofessional and left a lasting negative impression. We would never go back now as we don't trust the handling of the food. I have never in all my years serving and eating in restaurants has this occurred and I was amazed that Masa Sushi would treat their patrons as such.
Poor service, found multiple hairs in our food, and the staff were very very rude. I highly recommend getting your sushi somewhere else. This place was a horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Best sushi joint in town gotta try the spider roll it has soft shelled crab, we get it every time. Also the staff are so sweet and welcoming!
Omg this is such a little secret sushi bar for the locals! The staff were so friendly and the food was amazing! I can’t believe I found this place! It is going to be my new hangout spot! Love it so much! Thank you Masa Sushi
Excellent food! Excellent quick service!
Order the Normal Tuna Roll.
When we got there, one person taking orders and seating people. Took forever to take my order and then I found a hair in my food and the prices were outrageous !!!
Atmosphere: 1
Food: 2
Service: 1
The food was good. We would go back there again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crunchy Roll, Seasweed Salad, Shrimp Tempura
Best sushi in town
Atmosphere: 5
Food: 5
Service: 5
An unassuming restaurant in a strip mall with excellent sushi! The hand rolls are divine and the salmon nigiri is absolutely delicious. Order on line for pickup or head in to experience lovely service!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Volcano Roll, Roll, Edamame, Sashimi, Spicy Tuna Salad, Miso Soup
Restaurantji Recommends
Parking: Our family loves dining here. Sam always has the freshest and best sushi and his prices are never exorbitant. He and his staff are always friendly and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna, Crunchy Roll, Seasweed Salad, Green Tea Ice Cream, Shrimp Tempura, Sashimi, Spicy Tuna Salad
Food was genuinely bad. We are visiting Santa Fe, and wanted a change from New Mexican food. The only thing edible was the edamame. I ordered a veggie special, and everything just tasted sort of weird and old. Not sure why this has a high rating at all. Would not recommend.
Atmosphere: 1
Food: 1
Service: 2
Always fantastic. Celebrated an awesome birthday!
This has hot to be the worst wannabe Japanese sushi place in the whole country. Pathetic ambience - abominal servuce, and the chef needs to be educated on the basics if preparing sudhi
Atmosphere: 1
Food: 1
Service: 1
Took my grandkids here for a late lunch. The food and service were very good it is like a cafeteria type setting but quaint, good Japanese music as well. I had a very good pan beef with rice noodles, delicious. Everyone else had the rolls, avocado, California, veggie catapiller, tuna, happy, and the shrimp roll, with a side of meatless Japanese fried rice. They didn't have any mango mochi, but the strawberry one was good. It was a bit short on the edamame, but it was good. I did like their iced green tea, very tasty. The place is clean and the staff is very attentive. Plenty of parking.
Vegetarian options: One of my granddaughters is a very strict vegetarian, and she enjoyed the menu items on it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mango Mochi Ice Cream, Avocado, Edamame, California Roll
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