Standard McDonald's fare, professionally run. Usually everything comes out fast and hot
Atmosphere: 3
Food: 4
Service: 5
Santi Rivera
I had one of the most frustrating fast-food experiences of my life at this McDonald’s on Pacheco Street. They completely messed up my order, and I ended up waiting over 20 minutes for a single cheeseburger and a small french fry. For fast food, that’s ridiculous.
When I asked for a refund, the manager on duty, Jesus, told me they couldn’t issue one because my order was placed through curbside pickup. That made no sense to me, because I’ve ordered curbside plenty of times before and have gone inside for refunds without any problems or pushback at all. His explanation felt like an excuse rather than actual policy.
On top of that, my interaction with him was extremely rude. In my personal experience, he came across as unprofessional, disrespectful, and totally uninterested in helping fix anything. Based on how he handled the situation, I honestly believe he shouldn’t be in a management position at all.
I won’t be returning. This location seriously needs better leadership and customer service
Atmosphere: 1
Food: 1
Service: 1
Kristina Moore
Food was cold and I couldn't take the fries back inside that part was closed and there was a line and I only had 30 minutes lunch
Food: 3
Service: 2
Jestin Coriz
Good place to go to during the day. Don't expect anything good late at night. They served me old nuggets that were hard like being in a warmer longer than they were supposed to (kinda know use to work at a franchise) also didnt read the ticket gave us the completely wrong sauce. Lady at the window also visibly irritated when asked for extra sauce.
Atmosphere: 3
Food: 4
Service: 1
Ronnie Candelaria
Staff is always nice atmosphere is always clean
Atmosphere: 5
Food: 5
Service: 5
Karen Buterbaugh
Half of requested items were left off. By the time we got them, the food was cold. We were literally ignored at counter. A staff member was interviewing for positions. Drive through was not busy. The clerk acted like she was annoyed by our request. Santa Fe's McDonald's prices are higher, give higher level customer service.
Atmosphere: 2
Food: 2
Service: 1
Rachel Smith
Big mac
Jacqualine Armstrong
The food was so fresh here. I haven't had good fries in so long. It was all really good!
Atmosphere: 5
Food: 5
Service: 5
Jesus Paez Jr
Not sure how I felt about the food. Didn't get exactly what I ordered but the service was good. They brought the food to the table and all.
I mean, it's McDonald's. Quick and moderately delicious, but you're not winning any body building championships with this in your diet. Coffe is good, though, and if you have the app you can get a $1 coffee and $2 breakfast sandwich every day, which is a pretty good deal.
Atmosphere: 4
Food: 3
Service: 5
MATTHEW McNULTY
Breakfast ends at 1030 sharp! Oh well.
Salvador Sena
It's McDonald's, what would you expect?
Atmosphere: 3
Food: 3
Service: 2
Noah Martinez
That little girl in the 2nd window needs to be fired, I am never going back she slammed the window in my face when I asked for ketchup after she gave me 1 ketchup packet. I called to complain and the managers knew who I was talking about instantly but they all sound like kids on the phone. Make sense..
I mean it's fast so there's that.
Standard McDonald's fare, professionally run. Usually everything comes out fast and hot
Atmosphere: 3
Food: 4
Service: 5
I had one of the most frustrating fast-food experiences of my life at this McDonald’s on Pacheco Street. They completely messed up my order, and I ended up waiting over 20 minutes for a single cheeseburger and a small french fry. For fast food, that’s ridiculous.
When I asked for a refund, the manager on duty, Jesus, told me they couldn’t issue one because my order was placed through curbside pickup. That made no sense to me, because I’ve ordered curbside plenty of times before and have gone inside for refunds without any problems or pushback at all. His explanation felt like an excuse rather than actual policy.
On top of that, my interaction with him was extremely rude. In my personal experience, he came across as unprofessional, disrespectful, and totally uninterested in helping fix anything. Based on how he handled the situation, I honestly believe he shouldn’t be in a management position at all.
I won’t be returning. This location seriously needs better leadership and customer service
Atmosphere: 1
Food: 1
Service: 1
Food was cold and I couldn't take the fries back inside that part was closed and there was a line and I only had 30 minutes lunch
Food: 3
Service: 2
Good place to go to during the day. Don't expect anything good late at night. They served me old nuggets that were hard like being in a warmer longer than they were supposed to (kinda know use to work at a franchise) also didnt read the ticket gave us the completely wrong sauce. Lady at the window also visibly irritated when asked for extra sauce.
Atmosphere: 3
Food: 4
Service: 1
Staff is always nice atmosphere is always clean
Atmosphere: 5
Food: 5
Service: 5
Half of requested items were left off. By the time we got them, the food was cold. We were literally ignored at counter. A staff member was interviewing for positions. Drive through was not busy. The clerk acted like she was annoyed by our request. Santa Fe's McDonald's prices are higher, give higher level customer service.
Atmosphere: 2
Food: 2
Service: 1
Big mac
The food was so fresh here. I haven't had good fries in so long. It was all really good!
Atmosphere: 5
Food: 5
Service: 5
Not sure how I felt about the food. Didn't get exactly what I ordered but the service was good. They brought the food to the table and all.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
I mean, it's McDonald's. Quick and moderately delicious, but you're not winning any body building championships with this in your diet. Coffe is good, though, and if you have the app you can get a $1 coffee and $2 breakfast sandwich every day, which is a pretty good deal.
Atmosphere: 4
Food: 3
Service: 5
Breakfast ends at 1030 sharp! Oh well.
It's McDonald's, what would you expect?
Atmosphere: 3
Food: 3
Service: 2
That little girl in the 2nd window needs to be fired, I am never going back she slammed the window in my face when I asked for ketchup after she gave me 1 ketchup packet. I called to complain and the managers knew who I was talking about instantly but they all sound like kids on the phone. Make sense..
Atmosphere: 1
Food: 1
Service: 1
Every get what you order
Atmosphere: 1
Food: 1
Service: 1
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