Closes way too early. Weird behavior from the staff. This evening I wanted some Subway at 8:29pm, found a location close to me, and saw that the lights were on, staff was there, and the sign was lit up: “open.” I tried the door, which was locked, but as soon as I did the lights flashed off and all the employees inside scrambled out of sight. Dead silent for 10 minutes. Went to a different Subway after which was open and they delightfully made my order. Please update the site so it says you close at 8pm, or maybe hire some less lazy workers.
Atmosphere: 3
Food: 4
Service: 1
Mario Garcia
Restaurant close during business hours,due to employees speaking by phone.
Service: 1
Scott Fox
Perfect Meatball Subway Sandwich.
Atmosphere: 5
Food: 5
Service: 5
Michael Tacoronte
Very poor customer service at this location. I requested to use two coupons which the Subway employee said was okay and he made me two sandwiches. When he charged me, he then did a 180 and told me he can't accept the coupons anymore. They were not expired but he refused to take them. I took the high road and requested a receipt so I would contact Subway directly on this as the employee was not knowledgeable on how to handle this. On the website I could not find a way to contact about customer experience. I tried the phone number on the receipt and it was an automated machine that did not give me an option to speak to someone to leave information. Finally a few days later (less than a week) I went back to that same Subway location and spoke with the manager about the issue of the employee not accepting the coupons after they initially did. The manager called his boss and he told me according to the boss since the transaction happened over 24 hours ago there cannot be any compensation. Highly disappointed, but now I know this Subway location (and probably others) values themselves before their customers. Hence the poor customer service and I will not be returning.
Atmosphere: 3
Food: 4
Service: 2
Crystal Shepherd
Sign says they're open at 9 o'clock but the employee comes in a couple minutes late and needs 10 minutes to prep. Sign needs to be changed to open at 9:15 instead
Atmosphere: 1
Food: 1
Service: 1
naomi naomi
Went last week and they completely burnt the bread, pretty much unedible. Also don’t go to this location unless you wanna waste gas, Always closed.
Atmosphere: 1
Food: 1
Service: 1
Sibylle Pilgrim
This was by far the rudest employee I‘ve ever had the misfortune to have to deal with. It started with „what do you want“ and went downhill from there - The music was so loud that we were yelling at each other and her asking multiple times to get the correct veggies after she had already grabbed the wrong bread which was hidden from view by the open lids. The amount of demonstrated visible distain for her job is just crazy - don’t work in customer service if you can’t muster a “Hallo” or “thank you and please”!
Atmosphere: 1
Food: 4
Service: 1
Barry James
Very poor service you could hear her on her phone in the back and customers waiting finally came out and gave everyone a rude look so I just left
Mary Ann
Lettuce was old and brown Tomatoes were old and slimy Tasted rotten Threw sandwiches away I don’t have time for the shits
Atmosphere: 1
Food: 1
Service: 3
Joanna Skirrow
Place was a bit grungy. It does have lots of space and tables though we were the only customers. I had to find something that they had the makings for as they had no cheddar cheese sauce. They were also out of black olives. I am not a fan of the new wrap.
We went to Peco's and stopped here for lunch.1 young male was working.Not talking .So we told him our order. Vegetables we old.He made 1 sandwich then put ALOT of mustard and mayonnaise on it.We order a pepperoni pizza.It was not cooked all the way. Pepperonis were burnt.Ordered 1cookie they were old. This has to be the worst subway in New Mexico.Need's to be SHUT DOWN.We ended up throwing our food away and going to McDonalds..Also when I paid him he ask me if I wanted my change.I thought maybe he didnt have enough change to give me so I told him no I dont need my change.This Subway need's ALOT OF HELP.
Atmosphere: 1
Food: 1
Service: 1
shane alderete
Don’t even waste your time here. They are super unprofessional. The workers are super slow and rude. If you place and order online they never have it ready when you arrive. I am officially done eating at this location. Horrible service!!!
Atmosphere: 1
Food: 5
Service: 1
Ben Tway
no ice, so I had a warm flat soda. never coming back
Daniela Anderson-Fernandez
Careless worker and veggies were not fresh. When I walked in, no one was around. After a few minutes, a young employee came out from the back. He placed spinach that was blatantly shriveled, dark, and slimy on my sub as well as tomatoes that had chunks of ice attached to them. He put an insane amount of mayo on too, making my sandwich soggy (or maybe it was the tomatoes defrosting). Though I didn't use it, the lettuce was browning as well.
Atmosphere: 5
Food: 1
Service: 1
T-A Urban
The young dark haired boy that's working here is losing you customers. The lights are all left off inside. My bacon was never warmed. He took my Cali bowl to the back to find saran wrap, no lid, and I no longer could see what he was doing with my food. He never made eye contact. Mumbled under his breath. Wore an ear bud in, I guess he has personal music needs. Never heard a single thank you out of him, even though I started offering him a few, and then stopped myself too. Not an inviting environment.
If I get an acknowledgement that this feedback went somewhere then I'll take it down to not further hurt your ratings, just coach him please.
Closes way too early. Weird behavior from the staff. This evening I wanted some Subway at 8:29pm, found a location close to me, and saw that the lights were on, staff was there, and the sign was lit up: “open.” I tried the door, which was locked, but as soon as I did the lights flashed off and all the employees inside scrambled out of sight. Dead silent for 10 minutes. Went to a different Subway after which was open and they delightfully made my order. Please update the site so it says you close at 8pm, or maybe hire some less lazy workers.
Atmosphere: 3
Food: 4
Service: 1
Restaurant close during business hours,due to employees speaking by phone.
Service: 1
Perfect Meatball Subway Sandwich.
Atmosphere: 5
Food: 5
Service: 5
Very poor customer service at this location. I requested to use two coupons which the Subway employee said was okay and he made me two sandwiches. When he charged me, he then did a 180 and told me he can't accept the coupons anymore. They were not expired but he refused to take them. I took the high road and requested a receipt so I would contact Subway directly on this as the employee was not knowledgeable on how to handle this. On the website I could not find a way to contact about customer experience. I tried the phone number on the receipt and it was an automated machine that did not give me an option to speak to someone to leave information. Finally a few days later (less than a week) I went back to that same Subway location and spoke with the manager about the issue of the employee not accepting the coupons after they initially did. The manager called his boss and he told me according to the boss since the transaction happened over 24 hours ago there cannot be any compensation.
Highly disappointed, but now I know this Subway location (and probably others) values themselves before their customers. Hence the poor customer service and I will not be returning.
Atmosphere: 3
Food: 4
Service: 2
Sign says they're open at 9 o'clock but the employee comes in a couple minutes late and needs 10 minutes to prep. Sign needs to be changed to open at 9:15 instead
Atmosphere: 1
Food: 1
Service: 1
Went last week and they completely burnt the bread, pretty much unedible. Also don’t go to this location unless you wanna waste gas, Always closed.
Atmosphere: 1
Food: 1
Service: 1
This was by far the rudest employee I‘ve ever had the misfortune to have to deal with. It started with „what do you want“ and went downhill from there - The music was so loud that we were yelling at each other and her asking multiple times to get the correct veggies after she had already grabbed the wrong bread which was hidden from view by the open lids. The amount of demonstrated visible distain for her job is just crazy - don’t work in customer service if you can’t muster a “Hallo” or “thank you and please”!
Atmosphere: 1
Food: 4
Service: 1
Very poor service you could hear her on her phone in the back and customers waiting finally came out and gave everyone a rude look so I just left
Lettuce was old and brown
Tomatoes were old and slimy
Tasted rotten
Threw sandwiches away
I don’t have time for the shits
Atmosphere: 1
Food: 1
Service: 3
Place was a bit grungy. It does have lots of space and tables though we were the only customers. I had to find something that they had the makings for as they had no cheddar cheese sauce. They were also out of black olives. I am not a fan of the new wrap.
Atmosphere: 2
Food: 2
Service: 3
Restaurantji Recommends
We went to Peco's and stopped here for lunch.1 young male was working.Not talking .So we told him our order. Vegetables we old.He made 1 sandwich then put ALOT of mustard and mayonnaise on it.We order a pepperoni pizza.It was not cooked all the way. Pepperonis were burnt.Ordered 1cookie they were old. This has to be the worst subway in New Mexico.Need's to be SHUT DOWN.We ended up throwing our food away and going to McDonalds..Also when I paid him he ask me if I wanted my change.I thought maybe he didnt have enough change to give me so I told him no I dont need my change.This Subway need's ALOT OF HELP.
Atmosphere: 1
Food: 1
Service: 1
Don’t even waste your time here. They are super unprofessional. The workers are super slow and rude. If you place and order online they never have it ready when you arrive. I am officially done eating at this location. Horrible service!!!
Atmosphere: 1
Food: 5
Service: 1
no ice, so I had a warm flat soda. never coming back
Careless worker and veggies were not fresh. When I walked in, no one was around. After a few minutes, a young employee came out from the back. He placed spinach that was blatantly shriveled, dark, and slimy on my sub as well as tomatoes that had chunks of ice attached to them. He put an insane amount of mayo on too, making my sandwich soggy (or maybe it was the tomatoes defrosting). Though I didn't use it, the lettuce was browning as well.
Atmosphere: 5
Food: 1
Service: 1
The young dark haired boy that's working here is losing you customers.
The lights are all left off inside.
My bacon was never warmed.
He took my Cali bowl to the back to find saran wrap, no lid, and I no longer could see what he was doing with my food.
He never made eye contact.
Mumbled under his breath.
Wore an ear bud in, I guess he has personal music needs.
Never heard a single thank you out of him, even though I started offering him a few, and then stopped myself too.
Not an inviting environment.
If I get an acknowledgement that this feedback went somewhere then I'll take it down to not further hurt your ratings, just coach him please.
Atmosphere: 2
Food: 5
Service: 1
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