We were so excited to try out happy hour at the Living Room, a beautiful place. We were staying at the Hotel St. Francis and had enjoyed superb service and delicious drinks the night before at our hotel bar, Secreto. On this day, we slogged through the sleet, getting splashed by cars on the way, to get to the beautiful bar, the Living Room, at the Loretto. When we got there, we were greeted cheerfully by the server. However, things went south very quickly. Our server knew next to nothing about some of the drinks we wanted to order. We didn’t have a problem with that because I, too, had been a server in my youth, and I think it is important to allow for someone who is perhaps new at the job to get his bearings. We don’t know if this was the case with this server, but you never know. Unfortunately, just about every drink we tried to order was rejected in the most bizarre way. First, I tried to order the chocolate martini, which I had been looking forward to all day, but the server sort of made a wincing sound when I mentioned it, saying that the bartender told him he doesn’t like to work with chocolate, so do not bring him such orders. So, that was off the table. Then, when we asked, he didn’t know what RTDs on the Happy Hour menu were. He didn’t know what the well drinks on the menu consisted of and kept disappearing to ask the bartender questions and reappearing with increasingly astonishingly weird messages from the bartender—things like “he doesn’t like to make anything with strawberries tonight” when my husband tried to order a drink that involved strawberries. So, my husband just settled for a cheap 5 or 6 dollar Chardonnay. But then we got to talking about how almost Twilight Zone this whole experience was and elected to leave. For such an upscale hotel, we were frankly shocked by this whole experience. We came right back to Secreto and were treated well by the server and bartender, as usual. FYI: We didn't stay at The Living Room long enough to taste the food, so I just gave that part a one star. It might've been good. I'll never know. UPDATE at one month: No email, no phone call, no reply to this post, no apology. Jef at the Hotel St. Francis (another Heritage property) even sent a private message to the manager(s) at Heritage on our way out and told us we should expect a response in a couple of days. Folks, it has been a month. Because we were snubbed over this really unacceptable BIZARRO experience, I think we'll be returning to The Drury, where staff are always friendly and professional. You really need to work on properly training your staff, folks. This isn't an SNL skit. Sheesh!
Atmosphere: 5
Food: 1
Service: 1
James Reid
We tried The Living Room out over Christmas weekend, having seen the place before it opened earlier in the day and scanned the food and drink offerings in advance. Unfortunately, the service was terrible. We were discouraged, for no good reason, from ordering several drinks that were on the menu, rebuffed when we tried to order food, and left to feel generally unwelcome. We ended up leaving shortly after we arrived and enjoyed great food, service, and drinks at Secreto, a great bar at Loretto's sister property.
Service: 1
Candace R. C.
We were so excited to try out happy hour at the Living Room. We were staying at the Hotel St. Francis and had enjoyed superb service and delicious drinks the night before at our hotel bar, Secreto. We raced through the sleet, getting splashed by cars on the way, to get to the beautiful bar, the Library, at the Loretto. When we got there, we were greeted cheerfully by the server. However, things went south very quickly. Our server knew next to nothing about some of the drinks we wanted to order. We didn't have a problem with that because I, too, had been a server in my youth, and I think it is important to allow for someone who is perhaps new at the job to get his bearings. We don't know if this was the case with this server, but you never know. Unfortunately, just about every drink we tried to order was rejected in the most bizarre way. First, I tried to order the chocolate martini, which I had been looking forward to all day, but the server sort of made a wincing sound when I mentioned it, saying that the bartender told him he doesn't like to work with chocolate, so do not bring him such orders. So, that was off the table. Then, when we asked, he didn't know what RTDs on the Happy Hour menu were. He didn't know what the well drinks on the menu consisted of and kept disappearing to ask the bartender questions and reappearing with increasingly astonishingly weird messages from the bartender--things like "he doesn't like to make anything with strawberries tonight" when my husband tried to order a drink that involved strawberries. So, my husband just settled for a cheap Chardonnay. But then we got to talking about how almost Twilight Zone this whole experience was and elected to leave. For such an upscale hotel, we were frankly shocked by this whole experience. We came right back to Secreto and were treated well by the server and bartender, as usual.
Judith Laskin
The sea bass was perfection! Along with our appetizers and grilled cauliflower and don't forget the luminaria dessert was impeccable ? ? ?
Atmosphere: 5
Food: 5
Service: 5
Joan M.
The Living Room is located inside the beautiful "Inn & Spa at Loretto" in Santa Fe. It's a spacious eclectic large lounge and bar with a beautiful very well stocked bar and super down to earth helpful knowledgeable staff. The place was busy late afternoon, all types of people relaxing with a drink and or having food. They have a happy hour from 4-6pm which we opted for and the Menu was a delight. The local artwork of northern New Mexico along with the style of the hotel is displayed all over and a delight to look at. Don't miss this gem of a place.
charvander
We stopped in after our visit to the Loretto Chapel, and were so welcomed by Hal! He took our photo and then let us know live music would be playing soon. We snagged Happy Hour drinks and sliders, and we DEFINITELY devoured the sliders! Our server was also very attentive and friendly. Appreciate the warm and upbeat atmosphere made by the people and the attention to detail in design.
Dave Rossetti
No longer dog friendly :-(We are Santa Fe locals and have loved The Living Room because of its pleasant atmosphere and that they have welcomed well-behaved dogs for many years -- big space, bar, fireplace, drinks with snacks. Well, whether you are a dog owner or dog lover I have bad news. We went for happy hour yesterday, kind of a tradition, and were asked if our (perfectly behaved) dog is a service dog. What?? You have now changed your policy and are no longer welcoming dogs in The Living Room?Answer was, "Sorry, that's always been our policy." Well that isn't what's been operating for many years, at least 8+, so it's not actually true.So we will have to vote with our business and go elsewhere. There are other dog friendly restaurants and hotels in Santa Fe and we will spend money there. We are very sorry to see big city bureaucracy creep into our friendly, flexible, common-sense town. This kind of thing happens when someone "not in the room" makes a decision, hands it down, and puts both customers and "in room" employees in an unfriendly position. Sad.
A L
Great cozy place for a few locals and tourists alike. Drinks are good. Little bites are good. Arturo is the best.
Dave R.
We are Santa Fe locals and have loved The Living Room because of its pleasant atmosphere and that they have welcomed well-behaved dogs for many years -- big space, bar, fireplace, drinks with snacks. Well, whether you are a dog owner or dog lover I have bad news. We went for happy hour yesterday, kind of a tradition, and were asked if our (perfectly behaved) dog is a service dog. What?? You have now changed your policy and are no longer welcoming dogs in The Living Room? Answer was, "Sorry, that's always been our policy." Well that isn't what's been operating for many years, at least 8+, so it's not actually true. So we will have to vote with our business and go elsewhere. There are other dog friendly restaurants and hotels in Santa Fe and we will spend money there. We are very sorry to see big city bureaucracy creep into our friendly, flexible, common-sense town. This kind of thing happens when someone "not in the room" makes a decision, hands it down, and puts both customers and "in room" employees in an unfriendly position. Sad.
303daver
We are Santa Fe locals and have loved The Living Room because of its pleasant atmosphere and that they have welcomed well-behaved dogs for many years -- big space, bar, fireplace, drinks with snacks. Well, whether you are a dog owner or dog lover I have bad news. We went for happy hour yesterday, kind of a tradition, and were asked if our (perfectly behaved) dog is a service dog. What?? You have now changed your policy and are no longer welcoming dogs in The Living Room? Answer was, "Sorry, that's always been our policy." Well that isn't what's been operating for many years, at least 8+, so it's not actually true. So we will have to vote with our business and go elsewhere. There are other dog friendly restaurants and hotels in Santa Fe and we will spend money there. We are very sorry to see big city bureaucracy creep into our friendly, flexible, common-sense town. This kind of thing happens when someone "not in the room" makes a decision, hands it down, and puts both customers and "in room" employees in an unfriendly position. Sad.
Absolutely loved this place! We came here for a happy hour and we weren’t disappointed. The lounge has a great vibe and the food was excellent. Would love to come back in the future.
Shana Weiderman
Very comfortable place to go for drinks and a bite. Staff is great.
Shana W.
This is a very comfortable place to get a drink and have a bite of food. The service was great. Since it is around the corner from the plaza, it doesn't get as packed as quickly as other places. Hidden gem.
Meghana Ranganathan
An absolutely cozy and comfy addition to the hotel! The atmosphere is top notch and the waitstaff are very friendly. We had a few drinks and bar snacks and this really helped make our hotel visit magical.
Google user
An absolutely cozy and comfy addition to the hotel! The atmosphere is top notch and the waitstaff are very friendly. We had a few drinks and bar snacks and this really helped make our hotel visit magical.
We were so excited to try out happy hour at the Living Room, a beautiful place. We were staying at the Hotel St. Francis and had enjoyed superb service and delicious drinks the night before at our hotel bar, Secreto. On this day, we slogged through the sleet, getting splashed by cars on the way, to get to the beautiful bar, the Living Room, at the Loretto. When we got there, we were greeted cheerfully by the server. However, things went south very quickly. Our server knew next to nothing about some of the drinks we wanted to order. We didn’t have a problem with that because I, too, had been a server in my youth, and I think it is important to allow for someone who is perhaps new at the job to get his bearings. We don’t know if this was the case with this server, but you never know. Unfortunately, just about every drink we tried to order was rejected in the most bizarre way. First, I tried to order the chocolate martini, which I had been looking forward to all day, but the server sort of made a wincing sound when I mentioned it, saying that the bartender told him he doesn’t like to work with chocolate, so do not bring him such orders. So, that was off the table. Then, when we asked, he didn’t know what RTDs on the Happy Hour menu were. He didn’t know what the well drinks on the menu consisted of and kept disappearing to ask the bartender questions and reappearing with increasingly astonishingly weird messages from the bartender—things like “he doesn’t like to make anything with strawberries tonight” when my husband tried to order a drink that involved strawberries. So, my husband just settled for a cheap 5 or 6 dollar Chardonnay. But then we got to talking about how almost Twilight Zone this whole experience was and elected to leave. For such an upscale hotel, we were frankly shocked by this whole experience. We came right back to Secreto and were treated well by the server and bartender, as usual. FYI: We didn't stay at The Living Room long enough to taste the food, so I just gave that part a one star. It might've been good. I'll never know. UPDATE at one month: No email, no phone call, no reply to this post, no apology. Jef at the Hotel St. Francis (another Heritage property) even sent a private message to the manager(s) at Heritage on our way out and told us we should expect a response in a couple of days. Folks, it has been a month. Because we were snubbed over this really unacceptable BIZARRO experience, I think we'll be returning to The Drury, where staff are always friendly and professional. You really need to work on properly training your staff, folks. This isn't an SNL skit. Sheesh!
Atmosphere: 5
Food: 1
Service: 1
We tried The Living Room out over Christmas weekend, having seen the place before it opened earlier in the day and scanned the food and drink offerings in advance. Unfortunately, the service was terrible. We were discouraged, for no good reason, from ordering several drinks that were on the menu, rebuffed when we tried to order food, and left to feel generally unwelcome. We ended up leaving shortly after we arrived and enjoyed great food, service, and drinks at Secreto, a great bar at Loretto's sister property.
Service: 1
We were so excited to try out happy hour at the Living Room. We were staying at the Hotel St. Francis and had enjoyed superb service and delicious drinks the night before at our hotel bar, Secreto. We raced through the sleet, getting splashed by cars on the way, to get to the beautiful bar, the Library, at the Loretto. When we got there, we were greeted cheerfully by the server. However, things went south very quickly. Our server knew next to nothing about some of the drinks we wanted to order. We didn't have a problem with that because I, too, had been a server in my youth, and I think it is important to allow for someone who is perhaps new at the job to get his bearings. We don't know if this was the case with this server, but you never know. Unfortunately, just about every drink we tried to order was rejected in the most bizarre way. First, I tried to order the chocolate martini, which I had been looking forward to all day, but the server sort of made a wincing sound when I mentioned it, saying that the bartender told him he doesn't like to work with chocolate, so do not bring him such orders. So, that was off the table. Then, when we asked, he didn't know what RTDs on the Happy Hour menu were. He didn't know what the well drinks on the menu consisted of and kept disappearing to ask the bartender questions and reappearing with increasingly astonishingly weird messages from the bartender--things like "he doesn't like to make anything with strawberries tonight" when my husband tried to order a drink that involved strawberries. So, my husband just settled for a cheap Chardonnay. But then we got to talking about how almost Twilight Zone this whole experience was and elected to leave. For such an upscale hotel, we were frankly shocked by this whole experience. We came right back to Secreto and were treated well by the server and bartender, as usual.
The sea bass was perfection! Along with our appetizers and grilled cauliflower and don't forget the luminaria dessert was impeccable ? ? ?
Atmosphere: 5
Food: 5
Service: 5
The Living Room is located inside the beautiful "Inn & Spa at Loretto" in Santa Fe. It's a spacious eclectic large lounge and bar with a beautiful very well stocked bar and super down to earth helpful knowledgeable staff. The place was busy late afternoon, all types of people relaxing with a drink and or having food. They have a happy hour from 4-6pm which we opted for and the Menu was a delight. The local artwork of northern New Mexico along with the style of the hotel is displayed all over and a delight to look at. Don't miss this gem of a place.
We stopped in after our visit to the Loretto Chapel, and were so welcomed by Hal! He took our photo and then let us know live music would be playing soon. We snagged Happy Hour drinks and sliders, and we DEFINITELY devoured the sliders! Our server was also very attentive and friendly. Appreciate the warm and upbeat atmosphere made by the people and the attention to detail in design.
No longer dog friendly :-(We are Santa Fe locals and have loved The Living Room because of its pleasant atmosphere and that they have welcomed well-behaved dogs for many years -- big space, bar, fireplace, drinks with snacks. Well, whether you are a dog owner or dog lover I have bad news. We went for happy hour yesterday, kind of a tradition, and were asked if our (perfectly behaved) dog is a service dog. What?? You have now changed your policy and are no longer welcoming dogs in The Living Room?Answer was, "Sorry, that's always been our policy." Well that isn't what's been operating for many years, at least 8+, so it's not actually true.So we will have to vote with our business and go elsewhere. There are other dog friendly restaurants and hotels in Santa Fe and we will spend money there. We are very sorry to see big city bureaucracy creep into our friendly, flexible, common-sense town. This kind of thing happens when someone "not in the room" makes a decision, hands it down, and puts both customers and "in room" employees in an unfriendly position. Sad.
Great cozy place for a few locals and tourists alike. Drinks are good. Little bites are good. Arturo is the best.
We are Santa Fe locals and have loved The Living Room because of its pleasant atmosphere and that they have welcomed well-behaved dogs for many years -- big space, bar, fireplace, drinks with snacks. Well, whether you are a dog owner or dog lover I have bad news. We went for happy hour yesterday, kind of a tradition, and were asked if our (perfectly behaved) dog is a service dog. What?? You have now changed your policy and are no longer welcoming dogs in The Living Room? Answer was, "Sorry, that's always been our policy." Well that isn't what's been operating for many years, at least 8+, so it's not actually true. So we will have to vote with our business and go elsewhere. There are other dog friendly restaurants and hotels in Santa Fe and we will spend money there. We are very sorry to see big city bureaucracy creep into our friendly, flexible, common-sense town. This kind of thing happens when someone "not in the room" makes a decision, hands it down, and puts both customers and "in room" employees in an unfriendly position. Sad.
We are Santa Fe locals and have loved The Living Room because of its pleasant atmosphere and that they have welcomed well-behaved dogs for many years -- big space, bar, fireplace, drinks with snacks. Well, whether you are a dog owner or dog lover I have bad news. We went for happy hour yesterday, kind of a tradition, and were asked if our (perfectly behaved) dog is a service dog. What?? You have now changed your policy and are no longer welcoming dogs in The Living Room? Answer was, "Sorry, that's always been our policy." Well that isn't what's been operating for many years, at least 8+, so it's not actually true. So we will have to vote with our business and go elsewhere. There are other dog friendly restaurants and hotels in Santa Fe and we will spend money there. We are very sorry to see big city bureaucracy creep into our friendly, flexible, common-sense town. This kind of thing happens when someone "not in the room" makes a decision, hands it down, and puts both customers and "in room" employees in an unfriendly position. Sad.
Restaurantji Recommends
Absolutely loved this place! We came here for a happy hour and we weren’t disappointed. The lounge has a great vibe and the food was excellent. Would love to come back in the future.
Very comfortable place to go for drinks and a bite. Staff is great.
This is a very comfortable place to get a drink and have a bite of food. The service was great. Since it is around the corner from the plaza, it doesn't get as packed as quickly as other places. Hidden gem.
An absolutely cozy and comfy addition to the hotel! The atmosphere is top notch and the waitstaff are very friendly. We had a few drinks and bar snacks and this really helped make our hotel visit magical.
An absolutely cozy and comfy addition to the hotel! The atmosphere is top notch and the waitstaff are very friendly. We had a few drinks and bar snacks and this really helped make our hotel visit magical.