Popeyes Louisiana Kitchen

very bad. The girl forgot to put sauce on the chicken.

Service was horrible. The staff was too busy laughing and playing around than giving good customer service. The food was cold and there were flies swarming around the restaurant and food. Very disappointed.

Absolutely terrible! Right when we walked in, we were not even acknowledged, the employee was on her phone leaning on the counter. The prices are insanely high and definitely not worth it! I have had bills at sit down restaurants with full service and tip come out to the same price as this mediocre fast food. I had to ask for my drink cups and one of my sides was missing, when I went to the counter to ask for it, I was again not even acknowledged after she turned around, looked at me, then turned back to what she was doing. Also every single table was dirty and had trash still on them. I get to the end of my meal, the biscuit, and there is what appears to be mold on the bottom. DO NOT GO HERE! This place should be shut down. Go right next door to Subway. That’s what we should have done.

Let’s try to make this make sense. 5 tender combo with one side. A drink and a biscuit… 16.99 plus tax

Family tender containing 4 drinks, 3 sides several biscuits and 12 tenders. 30.00 plus tax.

No wonder every Popeyes has the worst possible rating. I pray your chain goes out of business, cause you’re crooks. Your food is mediocre at best and you punish someone who wants to get a single meal by charging them more than half of what a family meal cost. Unbelievable. America really needs to be ashamed of itself right now. You go anywhere else in the world. There is no inflation on their food as it is here in America nowhere freaking close. I can go to Greece and get an actual hand cooked meal for two for the price of your chicken tenders for one. Crock of

I'm a truck driver I frequently stop in Santa Rosa just to get Popeye's Chicken today I have never had such bad service restaurant was dirty my order was wrong and the counter people were being rude

***Don't eat here!***
As I was placing a to go order, the cook decided to get an attitude and starts screaming that he's not dropping any more chicken. They were still open mind you with 7 people waiting to be served and it wasn't closing time. I dont want spit in my food so I left. I'll give my business to someone who wants it.

Lady behind the counter doesn’t look interested in working here so rude send her home forget half of my food please check you food before leaving

I stood at counter almost 10 minutes while all your cooks took a break 20 minutes for blackened chicken 5 PC more like 4 PC with 2 little PC the guys all looked stoned I was a chef and cooked and ran restaurants for over 35 years you have a bunch of lazy workers one more thing I've been there several times in the past few weeks the nite crew extremely dissapointed what bothers me even more your front of the house employees the girls nobody ever smiles and makes customers feel welcome sad to see a business run this way customers deserve better service 15.00 for a 20 minute wait and poor customer service close your doors where all better off without you you don't deserve a quality rateing from anyone thanks for the garbage service and poor portions for the money apparently the owners don't care about this business my hard earned money for b.s. like this

Atmosphere: 1

Food: 1

Service: 1

While traveling I stopped for fuel at the TA truck stop and they had a Popeyes. The girl behind the counter was very disinterested in my order she spent more time on her phone and when I asked her for a drink carrier she said they had none. As I was leaving the manager stopped me and asked if I wanted a drink carrier because my hands were quite full with food and drink I advised him they did not have a drink carrier and he said yes they did. I asked them then why did the girl behind the counter tell me you didn't have them. He told me that she didn't like me that's why. I hope you take this into consideration when stopping at a Popeyes the management there doesn't support their customers and their customer staff is quite lazy.

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Red Beans and Rice

The worker argued with my husband about a special clearly offered in the app for in store or in app purchase, rang up the wrong combo, and overcharged him. He paid $12 and got 2 pieces of chicken, a tiny scoop of potatoes, and a biscuit.

Atmosphere: 1

Food: 3

Service: 1

We got 2 tender combo meals via the app. The tenders were dry and rubbery. The fries were cold n icky. The biscuits were yummy. Most of the soda options were out.
Staff did not understand questions about lemonade.....
Weird.
The only positive to our visit was ordering through the app, allowing us to jump the line, which was long.
This place is way overpriced for what they are providing for food.

Atmosphere: 2

Food: 1

Service: 1

Lady couldn’t stay off her phone and get my order right. It’s ridiculous as someone who is traveling. And the corporate lady named Jessica and the most unpleasant person to speak with. It’s franchise owned but nobody knows the owner ? And the management is unable to refund orders. ? If you travel this way, avoid at all cost. From employees smoking in front of the doors, just throw your money on the ground you’ll have better luck.

Atmosphere: 1

Food: 1

Service: 1

Food wasn’t fresh finning area/tables were not clean

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Popeyes Chicken Sandwiches, Popeyes Bone-In Wings

Ordered a 3 piece combo of chicken. Then was told after paying it was a 15 minute wait. No big deal. Then I get my chicken and one of the pieces was under cooked. Blood was coming out of the chicken. I lost my appetite. I brought that to their attention and they wouldn’t give me my money back. Offered to replace the chicken. I wasn’t interested in that. I wanted a refund, at least for that piece. They refused.

Atmosphere: 3

Food: 2

Service: 3

Waited 10 min in line for them to say that are closed for the night, no respect to the costumers at all, rude staff

Atmosphere: 1

Food: 1

Service: 1