Customers` Favorites
Customers` Favorites
“A couple weeks ago we stopped in Baddeck on our way back to Sydney and had a dinner at the freight shed, it had been a couple years since our last visit, and we thought we’d give it a try. It was a lovely meal and we left very impressed. Today we were again driving back to Sydney and because my mother and aunt were visiting from away, we thought we’d stop for a nice meal. I can’t express how disappointed we were with our experience today. We started with muscles for the table, I had left to wash my hands and saw our mussels sitting on the service counter for delivery, and yet it took another 5 minutes after getting back to our table for them to be brought by the waiter. I know this because you have an open kitchen and I like watching food prep and service as I once worked at a restaurant myself. Understandably, when they were brought to our table, they were cold - the waiter brought them back to the kitchen where I watched them reheat them, overcooking the ones that were actually edible. Once we started eating them, at least a dozen were either cracked or not fully open, and as frequent mussel cookers ourselves, we know this means they are not safe to eat. The waiter apologized and took them from us. My aunt’s lobster roll came with hardly enough lobster to justify the price, my son’s fish tacos couldn’t have had more than 4 oz of fish between all three tacos and my mother’s halibut tasted awful - all you could taste was the bland egg wash - it was more like eating an omelette, unfortunately she did not enjoy any part of her meal. I lost my appetite so I took my Caesar salad to go. Sadly we all agreed that the best part of the meal actually was the Caesar salad. I wouldn’t have reached out to you after all of this, but tonight, while my daughter was eating my salad, she pulled a 2 inch black hair out of her salad. I’m sure you can appreciate your reputation for being an outstanding restaurant, and perhaps today was an off day for the kitchen, I would understand if it was a particularly busy day, we were there after 1pm, and there were plenty of empty tables, so I don’t think that can be used an a reason for this subpar experience. Thank you for listening.“
“My husband and I were recommended Bitehouse to cater our small wedding in Cape Breton and it was everything we could have hoped for. Bryan was extremely responsive through the wedding planning and helped us design a 4-course menu while being extremely flexible with our guests who had dietary restrictions. The food was delicious and beautifully presented. It was not only the best wedding meal that we'd had, but was really fine dining quality. Bryan and his whole team went above and beyond during the wedding to make sure everyone was well taken care of and we couldn't have imagined our wedding without them. Couldn't recommend Bitehouse enough!“
Customers` Favorites
“Choice to eat inside or on patio. The view inside is very nice. The wait was reasonnable given how busy it was. The food was excellent but quite on the pricey side. Waiter was great and I like that they bring a small light to your table. If you don't eat seafood like I do, you'll find the menu choice quite limited.“
Customers` Favorites
“The entire menu is fantastic. The bacon cheeseburger is the best far and wide with always perfect fries. Friendly staff. A+++, highly recommend.“
Customers` Favorites
“Stopped by today for the first time and had their Club Sandwich. It was amazing. Best club sandwich I've ever had. 5 Stars hands down. Highly recommend.“
Customers` Favorites
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“Welcomed as we arrived and felt our table was meant for us. Appetizers we had were the crab cakes and tomato soup. They were very good portion. We had a vegetarian dish and the haddock fish.
Our server Jeriann is so very sweet and always gave us sincere big smiles“