stoood in line , & waited 5 or more minutes for worker to stop watching videos on her phone to come setve me horriable customer service
Atmosphere: 1
Food: 1
Service: 1
Tammy Larkin
I am new to the Masstown. I'm also someone who drives out of town for work 5 days a week, so a fast Tim Hortons is a must. And I have to say, I have 0 complaints about this Tims. Always fast, orders always right and fresh, and the staff are super friendly and from time to time we enjoy a laugh. I move from a town that has a tims on every corner to a place that has just one and I'm super happy with this one. I'm a mobile order type of person and they every write my name on my tea with a happy face. Keep up the great work everyone.
Atmosphere: 5
Food: 5
Service: 5
Tamara Myers
Happy staff happy customers gave me my bagel with a smile very quickly
Atmosphere: 5
Food: 5
Service: 5
Cody Arnold
Extremly busy, extremly slow
Atmosphere: 2
Food: 2
Service: 1
Andrew Tidby
It was.... well... what you would expect. The dude working that shift was the best part.
Food: 2
Service: 5
Richard Ward
Very busy and popular spot!
Atmosphere: 5
Food: 5
Service: 5
Dean Orser
I am extremely disappointed in this place. It isn't fast-food, it's super slow and twenty after I ordered and paid, they told me they didn't have the food I ordered! This place is very disorganized and sloppy. I DO NOT recommend Masstown Tim Hortons!
Atmosphere: 1
Food: 1
Service: 1
Charee Wije
My almost everyday breakfast like, not only Apple flitter lol 😂
Atmosphere: 5
Food: 5
Service: 5
Sparks
I went and waited to be served. There were 6 staff there and not one acknowledged me until after 10 minutes. There was only one other customer in the shop. Asked if they make sandwiches and the answer was no. The Doughuts and muffins consisted of only about 10 items…( this around 3:00pm in the afternoon)how can they not have product when they are open till 10 PM?? I am thinking why even bother to go here.
Atmosphere: 2
Food: 1
Service: 1
Sue Robinson
Terrible customer service, staff stood around but didn't bother to come take my order until I said something and then when we asked if they had a certain item they replied rudely "do you see it". Better customer service training needed?
We are yet to go through here and not have an error in our food or drink.
Atmosphere: 4
Food: 4
Service: 4
Andrew Short
Terrible customer service. One worker for the entire inside of the store. Took 20 minutes for two coffees. Do better
Atmosphere: 2
Food: 4
Service: 1
Rileys Rabbits
Apparently they can’t even get an everything bagel with cream cheese right here, unbelievable how idiotic the staff is here, maybe learn English before you work drive through.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Dirt and Worms Donut
lynneshia hunt
Coffee never tastes the same anymore . Usually watered down. Food is always good and the employees are always nice.
stoood in line , & waited 5 or more minutes for worker to stop watching videos on her phone to come setve me horriable customer service
Atmosphere: 1
Food: 1
Service: 1
I am new to the Masstown. I'm also someone who drives out of town for work 5 days a week, so a fast Tim Hortons is a must. And I have to say, I have 0 complaints about this Tims. Always fast, orders always right and fresh, and the staff are super friendly and from time to time we enjoy a laugh. I move from a town that has a tims on every corner to a place that has just one and I'm super happy with this one. I'm a mobile order type of person and they every write my name on my tea with a happy face. Keep up the great work everyone.
Atmosphere: 5
Food: 5
Service: 5
Happy staff happy customers gave me my bagel with a smile very quickly
Atmosphere: 5
Food: 5
Service: 5
Extremly busy, extremly slow
Atmosphere: 2
Food: 2
Service: 1
It was.... well... what you would expect. The dude working that shift was the best part.
Food: 2
Service: 5
Very busy and popular spot!
Atmosphere: 5
Food: 5
Service: 5
I am extremely disappointed in this place. It isn't fast-food, it's super slow and twenty after I ordered and paid, they told me they didn't have the food I ordered! This place is very disorganized and sloppy. I DO NOT recommend Masstown Tim Hortons!
Atmosphere: 1
Food: 1
Service: 1
My almost everyday breakfast like, not only Apple flitter lol 😂
Atmosphere: 5
Food: 5
Service: 5
I went and waited to be served. There were 6 staff there and not one acknowledged me until after 10 minutes. There was only one other customer in the shop. Asked if they make sandwiches and the answer was no. The Doughuts and muffins consisted of only about 10 items…( this around 3:00pm in the afternoon)how can they not have product when they are open till 10 PM?? I am thinking why even bother to go here.
Atmosphere: 2
Food: 1
Service: 1
Terrible customer service, staff stood around but didn't bother to come take my order until I said something and then when we asked if they had a certain item they replied rudely "do you see it". Better customer service training needed?
Restaurantji Recommends
We got our regular coffees ☕️ ?
Atmosphere: 5
Service: 5
We are yet to go through here and not have an error in our food or drink.
Atmosphere: 4
Food: 4
Service: 4
Terrible customer service. One worker for the entire inside of the store. Took 20 minutes for two coffees. Do better
Atmosphere: 2
Food: 4
Service: 1
Apparently they can’t even get an everything bagel with cream cheese right here, unbelievable how idiotic the staff is here, maybe learn English before you work drive through.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Dirt and Worms Donut
Coffee never tastes the same anymore . Usually watered down. Food is always good and the employees are always nice.
Atmosphere: 5
Food: 4
Service: 5
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