Smitty's Family Restaurant - Halifax Lacewood

This restaurant needs an extreme overhaul. Very dated and dirty inside, including the utensils and mugs, plates. Breakfast food was dry, toast burnt. Service was poor.

Atmosphere: 1

Food: 1

Service: 2

Love thos place, but it's about time it was refurbished. Carpets are black, and seating is grimy. Needs a little money spending on it. Otherwise, it's great. Good staff and great food.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Meat Lovers Skillet

Had lunch their today and didn't like the breakfast holiday sause so they only charged me for my coffee and toast , great PR , definitely left a good tip 👍

Atmosphere: 5

Food: 4

Service: 5

I was surprised that they are not washing the cups, lipstick marks on the cups, I’m Cancer patient and i just left the place because of hygiene. Was weird how the person who was on deck talking and acting to us with cold and ignorance the fact that we left because of bad service

Yummy donuts!

Atmosphere: 4

Food: 5

Service: 5

I came here twice, a month apart, with a group (8-10 people each time). Booked ahead. We were put in a separate room with no other diners, customer service was really bad - it was like no-one had actually been assigned to look after us BOTH times. First experience was pretty poor, but decided to try again as it was a convenient location to our group. Second experience was terrible. I do not recommend this place. I made a complaint to management but even they seemed too unorganized to respond properly. They offered us a free meal, via email, (which we didn't take) but had no intention of talking to me about the dining experience or asking about the complaint. Staff were not friendly, only spoke as much as needed to take orders or payment, no smiles, when food arrived servers left and we had no cutlery (second time we had cutlery in napkins but upon opening found forks missing!). Any time we needed anything (cutlery, water, extra sauce, bills etc) I had to leave the room to go find a server.....on both visits. It was awful customer service. I do not recommend this restaurant.

Atmosphere: 1

Food: 1

Service: 1

My husband, my 2 year old and my toddler visited for lunch on 12/15/2024.
We were seated quickly and our server was amazing. However the food was below subpar honestly. I ordered the traditional club, which I understand is usually served cold, but there was no excuse for the bread to be as cold and wet as it was. You could tell the bread was pre-toasted much earlier in the day, and was cast aside into a pile to wait until someone ordered a club .
My husband ordered the ultimate mozzarella burger, and the same scenario was true for the onion rings and mozzarella sticks. Both cold, and soggy, obviously cooked earlier in the day to be ready to throw onto the burgers as they were ordered. Both our plates of fries were cold.
The only food that came out hot was our sons "dino" nuggets a fries. I say "dino" because although they were advertised as dinos, we were surprised when they came out and were regular square nuggets.. disappointing yes but nuggets were nuggets at the end of the day. What absolutely floored me was when we asked for the bill, and for my sons toy that was included in kids meal, we were told they were out. Now why would no one tell us they were a) not actually dino nuggets and b) had no toys when we ordered? I literally only bought that kids meal for those two things, as my son eats only a few bites and I would've ordered chicken straps and fries for myself and him to share if they would've told me they were out.
So disappointed because we usually love smittys. Feels like a waste of money for all three meals and enough of a disappointment that I don't think we'll be back

Atmosphere: 3

Food: 1

Service: 5

The food is always great. I'm fro. Out of town but whenever I make my way to the city I always like Smitty's as my breakfast place. Great food and good prices.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Bacon and Eggs, Meat Lovers Skillet, Eggs Benedict, Cinnamon’S Swirl Pancakes with Cream Cheese Wonton

Always enjoy their Big

Atmosphere: 4

Food: 4

Service: 4

Wheelchair accessibility: Good accessibility.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Bacon and Eggs

Waiting time is more. Staffs are always busy and running for nothing…

Atmosphere: 3

Food: 4

Service: 1

My parents and I went there and the hostess couldn't find the server to take our order so did it herself. I appreciated her effort and she got my parents orders correct but not mine when it was served by our server. She corrected it but when it was time to pay the bill it was still incorrect.

Atmosphere: 2

Food: 4

Service: 2

Great place for breakfast food after hours. Don't look at the floor lol and you will be fine. Not bad place for quick snack, if you are craving eggs and bacon and pancakes .

Atmosphere: 3

Food: 4

Service: 4

Busy and that's great
We were sat in overflow
Our table next to kitchen door
Our breakfast was cold
All I got!!!

Atmosphere: 4

Food: 2

Service: 4

Went in , not busy , feet sticking to the very worn old carpet sat at a dirty table (maple syrup not mine) waited 29 mins watched another table come in , immediate service and coffee ! Still sitting at a dirty table . Went over to the hostess, NOT friendly , I kindly asked if we were going to be served and our table was dirty. She came over with a very sour look in her face , whipped the table and left. Still no service , we left . Poor service .