Tim Hortons

This might be the best Tim Hortons in Nova Scotia. Staff is super friendly and quick. Your food or drink look like they do in the picture when you open them.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Bacon Breakfast Sandwich, Double Stacked Breakfast Sandwich

This location is obviously understaff or the manager doesn’t know how to allocate the team members properly. I went today to order drinks and donuts,there are only 2 staff member serving dine in customer and drive thru lots of customer are frustrated on the service. My ice chai latte took them 24 minutes to serve. The garbage trash inside is full.

Atmosphere: 1

Food: 3

Service: 1

I came for tourism from Prince Edward Island and I am a tourist guide on Google Maps. Please allocate a larger space for the bathroom because there is a bathroom for women and one for men. Thank you.

Atmosphere: 5

Food: 5

Service: 5

Excellent Staff Awesome Service and Great Coffee ☕...
Very good location just off the 102 Highway with lots of parking and easy access. Stop by you'll be glad you did!!!👍👍

Atmosphere: 5

Food: 5

Service: 5

Love this location, staff are very nice and friendly and my order is always right!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bagels

Absolutely love this Tim Hortons location! Doesn’t matter whether I’m dining in or going through the Drive-Thru, it’s a welcoming experience all around. The quality and customer service is truly unmatched out of all of the other locations I’ve tried, I always come back to this one! Just today I went in and it was just like any other visit: staff were friendly and efficient, the new design is very beautiful and they’re always the cleanest place around (even including the washrooms!) 10/10 my favourite place to be!

Atmosphere: 5

Food: 5

Service: 5

I've never seen a Tim Hortons this clean, ever.

Atmosphere: 5

Food: 5

Service: 5

Music here is incredible
Wow

Atmosphere: 5

Food: 5

Service: 4

Formal Complaint Regarding Extremely Rude Staff Behavior at Your Location

Dear Tim Hortons Customer Service,

I am writing to formally express my deep disappointment and frustration regarding an extremely unpleasant experience at one of your locations.

During our recent visit, we encountered significant issues while placing our order. My friend, who has limited English proficiency, initially tried to order but struggled to communicate clearly. I, sitting in the passenger seat, then attempted to assist with the order. However, likely due to the distance from the drive-thru speaker, our voices may not have been entirely clear.

What followed was unacceptable. The staff member taking our order—clearly a senior employee, whom we’ve encountered before—displayed a shockingly rude and arrogant attitude. In the past, we’ve noticed that this same person becomes visibly impatient when customers place large or complex orders, even rolling their eyes. Today, their behavior escalated: they frequently turned their back on us while speaking, used a dismissive tone, and repeatedly claimed they could not understand us, showing a total lack of patience or professionalism.

It was Canada Day—a day when we, like many others, were still working hard—and yet, instead of being treated with basic courtesy, we were met with hostility and disrespect. As regular customers who live nearby and used to come almost daily, this experience was deeply disappointing.

Going forward, I will be avoiding this location entirely and will not be returning. It is disgraceful for a brand like Tim Hortons, which prides itself on community and hospitality, to employ someone with such contemptuous behavior. I sincerely hope you take this matter seriously and take appropriate action.

Atmosphere: 1

Food: 1

Service: 1

Wonderful atmosphere. Extremely friendly staff and customers. Adam, the owner is amazing! He's literally the best!

Atmosphere: 5

Food: 5

Service: 5

ADAM IS THE BEST!!!!!! An amazing person to work for.

Food: 5

Service: 5

27 minute drive through.

Atmosphere: 1

Food: 3

Service: 1

No vegetarian food

They NEVER have bagels or donuts, constantly rude and unprofessional. DO NOT waste your time coming here, go to a different location

Atmosphere: 1

Food: 1

Service: 1

Love this location and the staff are the best!!!

Atmosphere: 5

Food: 5

Service: 5