Tim Hortons
45 Sweetgrass Rd #2, Hantsport
(902) 684-9662
Recent Reviews
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Time and time again i come here at 6:45am to get my breakfast and there are no timbits or eggs for on my breakfast sandwich. I think ill start bringing my own eggs. This isnt the first time this has happened. Aside from that the place is great. Nice people and friendly service. Please get some eggs!
Thank you
Atmosphere: 5
Food: 5
Service: 5
Went through the drive thru ordered 3 drinks and breakfast sandwiches whoever was on drive thru was rushing us asking after every item we said “is that everything is that everything ”the lady that came to the window super polite and ended up figuring out our order and offered us a refund on a extra drink this other woman rang in and with the window wide open hollered I rang everything in the way she said so she ordered wrong horrible customer service from that employee and as someone who works fast food won’t be back again so rude , thanks to the one lady who tried to help
Food: 4
Service: 1
This is probably one of the worst Tim Hortons in Nova Scotia. Just read all of the other 1-star reviews. The morning crew is usually competent, but the staff that takes over in the afternoon is terrible. Terrible customer service, never a please or thank you. You're lucky if you can get some food. The owner is clearly cheaping out with the staff they're hiring. The timbits are terrible, why are they different from other Tim Hortons, is the owner cheaping out on these too?
Atmosphere: 1
Food: 1
Service: 2
Slow service. After we finally got our order and back on the highway, my daughter realized there was a black fly in her iced cap. Absolutely disputed by this. We will be stopping at the next tim hortons for a refund.
Atmosphere: 3
Food: 1
Service: 2
This was without a doubt the WORST Tim Hortons experience I’ve ever had!
We ordered a protein Ice Capp with an espresso shot (paid extra for it), but they gave us just a regular Ice Capp. On top of that, we ordered a BLT and a wrap, took over 20 minutes to prepare, even though there were only a couple of simple orders ahead of us. When we finally got the food, the sandwiches were cold and the paper was soaked in grease! (looked worse than a popcorn bag at the movies, even though we didn’t order anything with butter)!!
When I opened my wrap, it was smeared with some red substance (not sure what it was). I went back inside, and the staff member just said “oh oh” without really caring. They remade it, but the rice and chicken inside were stone cold, clearly not heated properly.
To make things worse, the person behind us in line also waited 20 minutes just for a chicken wrap. If this is how long they take with only a few customers, I can’t imagine what a rush hour would look like.
Terrible service, careless staff, and unacceptable food quality. We will definitely NEVER be back!
Sometimes I like to stop at this location on my way to work. They seem to have a really good system down for the drive thru, it moves quickly. The staff seem happy and are genuinely friendly. My order is always correct and the coffee is always fresh. It reminds me of the old Tim Hortons.
Atmosphere: 5
Food: 5
Service: 5
I was really disappointed with my recent visit. I stopped by Tim Hortons expecting a quick snack and some coffee, but when I looked at the croissants in the glass display case, I noticed a mosquito sitting right on one of them. It was inside the case, not on the outside, which made it even more concerning.
Seeing an insect on food that’s supposed to be freshly baked and protected doesn’t give me confidence about the cleanliness or food safety standards here. I didn’t end up ordering anything because it completely turned me off.
Tim Hortons is usually a reliable stop, but this experience was unacceptable. I hope management takes food safety and hygiene more seriously going forward, because customers deserve better.
Atmosphere: 1
Food: 1
Service: 1
This is hands down the dirtiest Tim Hortons I’ve ever been in. The floors in behind the counter were atrocious, bagels with cream cheese on the floor beside the sandwich bar, slices of bacon on the floor, whole bagels that had clearly been dropped but not picked up. Fruit flies in the display case with the donuts and muffins and flies flying around everywhere. Didn’t realize just how bad it was until I went to the pick up counter to wait for the 3 breakfast wraps I ordered. Didn’t end up eating any of them because my family and I were so disgusted by the state of the place.
Atmosphere: 1
Food: 1
Service: 2
service is always top notch here
Atmosphere: 5
Food: 5
Service: 5
Always my go to store always fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I stopped here on my way to the city and the service was very fast and my order was accurate!
Atmosphere: 5
Food: 5
Service: 5
Had alot of flies all around the store.
Atmosphere: 1
Food: 3
Service: 4
We ordered food, price around $50. We got uncooked chicken, the coffee machine broke, waiting for 30 minutes. Very poor service
Atmosphere: 1
Food: 1
Service: 1
Amazing experience today.
Food and bev was great as always, but watching the staff was the best.
Obviously trying their best at a busy time in the face of some horrendous abuse. Anyone who ever lips off at people in hospitality needs to check themselves. No. You could not do it better.
Atmosphere: 5
Food: 5
Service: 5
Fast and so friendly. Sarah took great care of our complicated order! She made sure we got everything, just the way we wanted it!
Atmosphere: 5
Food: 5
Service: 5
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