Accidentally ordered 2 XL teas from Cobequid Tim's. Management acted like the $ came from her pocket and wouldn't help me out.Tim's Bedford Commons GAVE me a tea when I short a bit of change. Went back next day and personally gave the worker a $5 for being an awesome human!Two very different customer service approaches. Choose your Tim's location wisely ?
Atmosphere: 1
Food: 1
Service: 1
Adam Grant
The worst customer service i have ever had at a tim hortons in my life. Went through the drive through, was told to go into a parking spot as it would be a few mins until my order was ready (sure not a problem, very understandable). I want for 15mins and not a single person comes to my vehicle. So i decide to enter the store, and ask about my order, was told by 1 of the team members it will be about another 5mins. I wait for a minute or two until some other team member says to me "oh wait you were the drive thru order, its been ready for like 5 mins now". Sort yourself out tim hortons, how hard is it to keep track of a simple coffee and wrap order in the drive thru, especially when half your stuff is pre cut and pre cooked. This company has gone downhill majorly and I will gladly spend my money elsewhere from now on.
Atmosphere: 1
Food: 1
Service: 1
arin
Great drink, the place was a bit messy. Quick service to.
Atmosphere: 3
Food: 5
Service: 4
Christy M
Reported a problem on the Tims site Nov 30 and was told the restaurant would contact me within 2 days. At Dec 11 there has been no contact from the restaurant.Problem reported was that the Bailey's donut was stale, did not have any filling, and had flavorless stuff on top, so failed totally.ETA: the reply is obviously standard cut & paste without reading the actual problem, as the problem was reported several weeks ago, and the restaurant has failed to follow up.
Atmosphere: 1
Food: 1
Service: 1
Bruce Garratt
I understand that most fast food chains are under staffed but please don't make me sit in a drive through line-up and still get my order
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Everything Bagel with Herb and Garlic Cream Cheese and Bacon
Donnie Martell
I come there 2 times a day every day for the last year and a half and every evening you always mess up my order.... how hard is it to understand medium tea double double with cream??? If they would listen pay attention instead of talking to each other and joking around wile your placing your order they would probably get the order right.
Service: 1
Harwinder Singh
The google said they close at 10pm but they closed at 9:40pm .
Peter Tucker
Went to get a wrap at 8:03 PM and they wouldn’t serve me any food because they close in an hours time and they had everything cleaned up and put away
firecraker 0369
Bagel with cheese. No cheese. Ice Capp is not iced/slush, just cold liquid. Fast service but might be worth slowing down for quality checks. The product wasn’t worth the money spent, especially during tight times like these. Customer service wasn’t bad but I wasn’t really acknowledged either. Drive thru AM.
Not good Tim Hortons Cobequid, arrived at the drive thru at 7:30am Saturday June 24th I order breakfast sandwich and a hashbrown to make a combo with a tea. You inform me you have no hashbrowns. I get to the window and you ask me if I would like extra bacon be you don't have an egg to put on my breakfast sandwich. You are serving breakfast correct. Poor customer service. I enjoy Tim's, but there is other options
Food: 1
Service: 1
Hussien El Amssy
We ordered the BBQ Crispy chiken wrap. it was a mass and my son did not like it at all.
Atmosphere: 1
Food: 1
Service: 1
Meghan OHearn
Slow service and the wrong order. The staff are polite but the overall service is not good.
Atmosphere: 1
Food: 2
Service: 1
Lyn
The staff weren’t the kindest, and the wait was so long even though there was nobody else in the store
Adel Arady
I wanted to take a moment to share my positive experience at your location. I was particularly impressed with the efficiency of your drive-through service and the friendliness of your staff. They provided excellent customer service and made my visit a great one.Additionally, when I needed to use the washroom, I was pleased to find that it was decently clean and well-maintained.Overall, I had a wonderful experience at your location and I wanted to express my appreciation. Thank you for providing such great service and for maintaining a clean and comfortable environment for your customers.
Accidentally ordered 2 XL teas from Cobequid Tim's. Management acted like the $ came from her pocket and wouldn't help me out.Tim's Bedford Commons GAVE me a tea when I short a bit of change. Went back next day and personally gave the worker a $5 for being an awesome human!Two very different customer service approaches. Choose your Tim's location wisely ?
Atmosphere: 1
Food: 1
Service: 1
The worst customer service i have ever had at a tim hortons in my life. Went through the drive through, was told to go into a parking spot as it would be a few mins until my order was ready (sure not a problem, very understandable). I want for 15mins and not a single person comes to my vehicle. So i decide to enter the store, and ask about my order, was told by 1 of the team members it will be about another 5mins. I wait for a minute or two until some other team member says to me "oh wait you were the drive thru order, its been ready for like 5 mins now". Sort yourself out tim hortons, how hard is it to keep track of a simple coffee and wrap order in the drive thru, especially when half your stuff is pre cut and pre cooked. This company has gone downhill majorly and I will gladly spend my money elsewhere from now on.
Atmosphere: 1
Food: 1
Service: 1
Great drink, the place was a bit messy. Quick service to.
Atmosphere: 3
Food: 5
Service: 4
Reported a problem on the Tims site Nov 30 and was told the restaurant would contact me within 2 days. At Dec 11 there has been no contact from the restaurant.Problem reported was that the Bailey's donut was stale, did not have any filling, and had flavorless stuff on top, so failed totally.ETA: the reply is obviously standard cut & paste without reading the actual problem, as the problem was reported several weeks ago, and the restaurant has failed to follow up.
Atmosphere: 1
Food: 1
Service: 1
I understand that most fast food chains are under staffed but please don't make me sit in a drive through line-up and still get my order
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Everything Bagel with Herb and Garlic Cream Cheese and Bacon
I come there 2 times a day every day for the last year and a half and every evening you always mess up my order.... how hard is it to understand medium tea double double with cream??? If they would listen pay attention instead of talking to each other and joking around wile your placing your order they would probably get the order right.
Service: 1
The google said they close at 10pm but they closed at 9:40pm .
Went to get a wrap at 8:03 PM and they wouldn’t serve me any food because they close in an hours time and they had everything cleaned up and put away
Bagel with cheese. No cheese. Ice Capp is not iced/slush, just cold liquid. Fast service but might be worth slowing down for quality checks. The product wasn’t worth the money spent, especially during tight times like these. Customer service wasn’t bad but I wasn’t really acknowledged either. Drive thru AM.
Food: 2
Service: 3
Clean..quiet inside..friendly
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Not good Tim Hortons Cobequid, arrived at the drive thru at 7:30am Saturday June 24th I order breakfast sandwich and a hashbrown to make a combo with a tea. You inform me you have no hashbrowns. I get to the window and you ask me if I would like extra bacon be you don't have an egg to put on my breakfast sandwich. You are serving breakfast correct. Poor customer service. I enjoy Tim's, but there is other options
Food: 1
Service: 1
We ordered the BBQ Crispy chiken wrap. it was a mass and my son did not like it at all.
Atmosphere: 1
Food: 1
Service: 1
Slow service and the wrong order. The staff are polite but the overall service is not good.
Atmosphere: 1
Food: 2
Service: 1
The staff weren’t the kindest, and the wait was so long even though there was nobody else in the store
I wanted to take a moment to share my positive experience at your location. I was particularly impressed with the efficiency of your drive-through service and the friendliness of your staff. They provided excellent customer service and made my visit a great one.Additionally, when I needed to use the washroom, I was pleased to find that it was decently clean and well-maintained.Overall, I had a wonderful experience at your location and I wanted to express my appreciation. Thank you for providing such great service and for maintaining a clean and comfortable environment for your customers.