We were traveling to Grand Canyon ordered 3 foot long and 1 6 inch sandwiches. We asked them to put mayo and sauces separately they were giving us one mayo and 1 chipotle for all 4 sandwiches. We politely asked them twice that that’s not enough for 4 sandwiches. They started telling us limits of the sauces on the sandwiches. I politely told them several times before this escalated. Thats when their attitude started. Both of the workers the worst customer service they were annoyed making sandwiches the one acting to be the manager was worse than the younger one. I own subways in Reno and managers don’t act like her. If they were my employees they would have been fired on the spot. Cussing at the customers no matter the situation is never ok. I will make sure this gets reported to subway headquarters.
Atmosphere: 1
Food: 1
Service: 1
Dylan J. Lawrence
These hockey pucks are supposed to white macadamia nut cookies. This what they serve you when you use mobile order I guess. Not to mention soda machine is broken and no coke products available to substitute.
Atmosphere: 1
Food: 1
Service: 1
Cody Hoyer
Always always always out of meatballs.
Atmosphere: 1
Food: 2
Service: 1
Andrew Stephen
Subway, eat fresh.
Atmosphere: 5
Food: 5
Service: 5
juan Castillo
exelent
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Egg & Cheese, Veggie Delite, Rotisserie-Style Chicken, The Boss, Chocolate Chip Cookie, Tuna, Subway Club
Rodman Thoms
While I was having lunch. I watched the manager walk up to an elderly gentleman eating lunch and grab the sandwich out of his hand and take his soda from the table and throw them in the trash. She then proceeded to yell at him telling him he stinks and is always coming in with dirty clothes on. She yelled that he is 86'd for life. He was doing nothing wrong. I think it's horrible how she treated this man, and I will not be back to this store. she should be ashamed treating the elderly like that.
Atmosphere: 1
Food: 1
Service: 1
Donald Irelan
I order a tuna sandwich for my wife for lunch cause she needed some protein cause her sugars was dropping. So when she got her sandwich the bread was day old, no tuna in her sandwich maybe 2 tomatos and 2 pickles not salt or pepper and oil and vinegar. She said they made it a 6 in on a foot long with no meat. Then I've been trying to call them for the pass hr and no one is answering the phone. I recommend people not ordering online through any service because you're not going to get what you ordered for what you paid for
Atmosphere: 1
Food: 1
Service: 1
Gianni Cox
This subway continues to provide horrible service. I wait a couple months and go back it continues to be a disappointment…..
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Subway Club
Michael stilson
It is the worst sandwich shop.The employees look so unprofessional.Unhappy slowest place i've ever
Atmosphere: 2
Food: 1
Service: 1
Diana May
I placed my order at the machine in the drive thru. I drove to the window and waited over 15 minutes for any acknowledgment. Erica finally came to the window and asked me if my order was the meatball one. I said yes and she started closing the window. I asked if she knew how much longer it would be. She gave me an annoyed look and said they were busy. I asked again, stating I only had about 20 minutes before I had to be back at work. She acted like I was bothering her. At that time, she said they only had wheat bread. That's not what I ordered so I asked her to cancel my order. SORRY Subway, you just lost a customer. Remember, there are other restaurants in town. This is my first review that I have posted, but... I felt it was necessary.
There was an online order for 5 subways. So we had to wait 20 min before we could place an order.Pathetic service.They should have kept separate staff for dine-in orders.
Atmosphere: 3
Food: 4
Service: 1
John Curtin
Very nice man served me, made my sub perfectly...
Atmosphere: 4
Food: 5
Service: 5
Arsh S
Hannah was super helpful at this location! Was in and out in no time and food was great!
Atmosphere: 5
Food: 5
Service: 5
Dylan Rhea
Drive thru was abnormally long. Like 25 minutes. Definitely not going to this location
Atmosphere: 2
Food: 3
Service: 1
Tim J
This is no reflection on the workers. They do their very best. In regards to ownership, this place is always so understaffed. If you don’t mind waiting 30 minutes for a sub this place is great. The owners should invest in their employees and better staff this place.
We were traveling to Grand Canyon ordered 3 foot long and 1 6 inch sandwiches. We asked them to put mayo and sauces separately they were giving us one mayo and 1 chipotle for all 4 sandwiches. We politely asked them twice that that’s not enough for 4 sandwiches. They started telling us limits of the sauces on the sandwiches. I politely told them several times before this escalated. Thats when their attitude started. Both of the workers the worst customer service they were annoyed making sandwiches the one acting to be the manager was worse than the younger one. I own subways in Reno and managers don’t act like her. If they were my employees they would have been fired on the spot. Cussing at the customers no matter the situation is never ok. I will make sure this gets reported to subway headquarters.
Atmosphere: 1
Food: 1
Service: 1
These hockey pucks are supposed to white macadamia nut cookies. This what they serve you when you use mobile order I guess. Not to mention soda machine is broken and no coke products available to substitute.
Atmosphere: 1
Food: 1
Service: 1
Always always always out of meatballs.
Atmosphere: 1
Food: 2
Service: 1
Subway, eat fresh.
Atmosphere: 5
Food: 5
Service: 5
exelent
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Egg & Cheese, Veggie Delite, Rotisserie-Style Chicken, The Boss, Chocolate Chip Cookie, Tuna, Subway Club
While I was having lunch. I watched the manager walk up to an elderly gentleman eating lunch and grab the sandwich out of his hand and take his soda from the table and throw them in the trash. She then proceeded to yell at him telling him he stinks and is always coming in with dirty clothes on. She yelled that he is 86'd for life. He was doing nothing wrong.
I think it's horrible how she treated this man, and I will not be back to this store. she should be ashamed treating the elderly like that.
Atmosphere: 1
Food: 1
Service: 1
I order a tuna sandwich for my wife for lunch cause she needed some protein cause her sugars was dropping. So when she got her sandwich the bread was day old, no tuna in her sandwich maybe 2 tomatos and 2 pickles not salt or pepper and oil and vinegar. She said they made it a 6 in on a foot long with no meat. Then I've been trying to call them for the pass hr and no one is answering the phone. I recommend people not ordering online through any service because you're not going to get what you ordered for what you paid for
Atmosphere: 1
Food: 1
Service: 1
This subway continues to provide horrible service. I wait a couple months and go back it continues to be a disappointment…..
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Subway Club
It is the worst sandwich shop.The employees look so unprofessional.Unhappy slowest place i've ever
Atmosphere: 2
Food: 1
Service: 1
I placed my order at the machine in the drive thru. I drove to the window and waited over 15 minutes for any acknowledgment. Erica finally came to the window and asked me if my order was the meatball one. I said yes and she started closing the window. I asked if she knew how much longer it would be. She gave me an annoyed look and said they were busy. I asked again, stating I only had about 20 minutes before I had to be back at work. She acted like I was bothering her. At that time, she said they only had wheat bread. That's not what I ordered so I asked her to cancel my order. SORRY Subway, you just lost a customer. Remember, there are other restaurants in town. This is my first review that I have posted, but... I felt it was necessary.
Atmosphere: 1
Service: 1
Restaurantji Recommends
There was an online order for 5 subways. So we had to wait 20 min before we could place an order.Pathetic service.They should have kept separate staff for dine-in orders.
Atmosphere: 3
Food: 4
Service: 1
Very nice man served me, made my sub perfectly...
Atmosphere: 4
Food: 5
Service: 5
Hannah was super helpful at this location! Was in and out in no time and food was great!
Atmosphere: 5
Food: 5
Service: 5
Drive thru was abnormally long. Like 25 minutes. Definitely not going to this location
Atmosphere: 2
Food: 3
Service: 1
This is no reflection on the workers. They do their very best. In regards to ownership, this place is always so understaffed. If you don’t mind waiting 30 minutes for a sub this place is great. The owners should invest in their employees and better staff this place.
Atmosphere: 1
Food: 1
Service: 1
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