Damn good drive through food. Wouldnt really call it traditional Mexican, but the quality is top notch for fast food. The staff is always pleasant and the place is always clean.
Food: 5
Service: 5
smores2370
My boss ordered 5 salads for us. They only gave us 3 forks. 2 of the salads were the citrus salads but they didn't give us the dressing associated with it. If you cant do your job right, you shouldn't be working.
Marisa Saenz
2nd time stopping there for lunch, horrible customer service didn’t bother to ask I I wanted salsa or needed anything else, because they were too busy chitchatting. Negative Stars.
Kelly Keating Jones
The ac was out. Very hot inside
Atmosphere: 3
Food: 5
Service: 5
Andrew Thomas
The team here is always top notch and the food is great. I did leave my debit card while going through the drive-thru because when i grabbed my drink the lid popped off. The immediately jumped into helping me and cleaned up the mess. When i went back after the chaos, they had my card locked in the managers office and asked for my ID to verify. It was nice for the extra steps.
Atmosphere: 5
Food: 5
Service: 5
Melanie “Mel” Gilchrist
The customer service is excellent and the food is delicious
Atmosphere: 5
Food: 5
Service: 5
Stephen R Hipp
Love this food
Atmosphere: 5
Food: 5
Service: 5
Jpleth
Good place
Atmosphere: 5
Food: 5
Service: 5
Joshua Edwards
Decent chicken.
katie Scheidt
They say that they close at 9:30pm however it is 9:20pm Thursday may 29th. The lights are off there's cars in the parking lot. If you walk in to an establishment 5 minutes before they close they're supposed to serve you. Poor customer service. It's not the customer problem you decide to clean up early. It states closed 9:30 not 9 9:05 nor 9:15 9:30.
Decent Service. Decent Prices. Chicken Was Kinda Dry…
DAWN P.
Absolutely rude staff and management!!
Sharon Byers
It was after 8pm so I guess they were want to leave. I looked and tasted like I had the scraps. The wing was dry and the leg was not a favorite. I love El Pollo Loco but I will never go again when they're closing in 30 minutes.
David Matusiak
This is my favorite chicken restaurant in Carson City. The food is always hot, fresh, and delicious. Very friendly and helpful employees. They will make sure to get your order correct and keep you are a happy customer.
Sarah
Edit: 9/9/24 It's been 11 years since my last review and I can say with absolute certainty that this particular establishment is a blight upon the entire El Pollo Loco network and community. The originators need to take away the owner's privilege to call itself by the franchise name! Honestly... how it's survived this long is a miracle.
Original review 11 years ago I frequent this restaurant 2-3 times a week for over a year and always use the drive through. I have seen the restaurant empty as well as completely slammed and I have NEVER received such terrible service as I did today. There were a total of 5 cars in the parking lot, and 5 employees that I could see inside the restaurant through the drive thru window. While waiting for the person in front of me to get his food for 18 minutes, the dog that was in his car climbed into his lap and the woman in the drive thru window reached out to pet the dog and let it lick her hands and arms. We waited another 14 minutes after that for him to get his food, and then came up to the window. Who knows if the employee actually washed her hands, but as disorganized as the employees were inside, I seriously doubt it. I ordered the Poblano burrito, and when I finally made it to the window, the woman dropped the product she was about to give me onto the floor and had to make another, only to find out it was the wrong order. She then had a different burrito made, which she thought was my order, and yet again, was not. After taking my order for the 3rs time, we waited for 23 minutes in the 102 degree heat for the burrito while the guy in the car behind us began yelling out of his window because it was taking so long. (there were 4 cars behind us) This entire time I was looking through the drive thru window and 4 of the 5 employees inside were literally just standing around talking and laughing (directly in front of the window)while one person made the food. I could see that there were no customers at the counter inside the entire time I was at the window. My fiancé in the passenger seat asked me 6 times to just leave because we had waited so long, and it took all the patience I had for me not to open the drive thru window myself and ask the cashier to refund my money so I could be free of this mess. After waiting a total of 45 minutes in line I was finally given my burrito and the guy in the car behind me was irate. There was no apology from the staff about the wait, or for getting the order wrong. In fact, they all had a bad attitude and were very rude. Definitely no customer service skills present there. I must say, I've never had such a terrible experience at a drive thru before, and after over a year of frequenting this restaurant I will not be returning and I will leave negative reviews on every website I can find - that is how disgusted I am.
Damn good drive through food. Wouldnt really call it traditional Mexican, but the quality is top notch for fast food. The staff is always pleasant and the place is always clean.
Food: 5
Service: 5
My boss ordered 5 salads for us. They only gave us 3 forks. 2 of the salads were the citrus salads but they didn't give us the dressing associated with it. If you cant do your job right, you shouldn't be working.
2nd time stopping there for lunch, horrible customer service didn’t bother to ask I I wanted salsa or needed anything else, because they were too busy chitchatting. Negative Stars.
The ac was out. Very hot inside
Atmosphere: 3
Food: 5
Service: 5
The team here is always top notch and the food is great. I did leave my debit card while going through the drive-thru because when i grabbed my drink the lid popped off. The immediately jumped into helping me and cleaned up the mess. When i went back after the chaos, they had my card locked in the managers office and asked for my ID to verify. It was nice for the extra steps.
Atmosphere: 5
Food: 5
Service: 5
The customer service is excellent and the food is delicious
Atmosphere: 5
Food: 5
Service: 5
Love this food
Atmosphere: 5
Food: 5
Service: 5
Good place
Atmosphere: 5
Food: 5
Service: 5
Decent chicken.
They say that they close at 9:30pm however it is 9:20pm Thursday may 29th. The lights are off there's cars in the parking lot. If you walk in to an establishment 5 minutes before they close they're supposed to serve you. Poor customer service. It's not the customer problem you decide to clean up early. It states closed 9:30 not 9 9:05 nor 9:15 9:30.
Restaurantji Recommends
Decent Service. Decent Prices. Chicken Was Kinda Dry…
Absolutely rude staff and management!!
It was after 8pm so I guess they were want to leave. I looked and tasted like I had the scraps. The wing was dry and the leg was not a favorite. I love El Pollo Loco but I will never go again when they're closing in 30 minutes.
This is my favorite chicken restaurant in Carson City. The food is always hot, fresh, and delicious. Very friendly and helpful employees. They will make sure to get your order correct and keep you are a happy customer.
Edit: 9/9/24
It's been 11 years since my last review and I can say with absolute certainty that this particular establishment is a blight upon the entire El Pollo Loco network and community.
The originators need to take away the owner's privilege to call itself by the franchise name! Honestly... how it's survived this long is a miracle.
Original review 11 years ago
I frequent this restaurant 2-3 times a week for over a year and always use the drive through. I have seen the restaurant empty as well as completely slammed and I have NEVER received such terrible service as I did today. There were a total of 5 cars in the parking lot, and 5 employees that I could see inside the restaurant through the drive thru window. While waiting for the person in front of me to get his food for 18 minutes, the dog that was in his car climbed into his lap and the woman in the drive thru window reached out to pet the dog and let it lick her hands and arms. We waited another 14 minutes after that for him to get his food, and then came up to the window. Who knows if the employee actually washed her hands, but as disorganized as the employees were inside, I seriously doubt it. I ordered the Poblano burrito, and when I finally made it to the window, the woman dropped the product she was about to give me onto the floor and had to make another, only to find out it was the wrong order. She then had a different burrito made, which she thought was my order, and yet again, was not. After taking my order for the 3rs time, we waited for 23 minutes in the 102 degree heat for the burrito while the guy in the car behind us began yelling out of his window because it was taking so long. (there were 4 cars behind us) This entire time I was looking through the drive thru window and 4 of the 5 employees inside were literally just standing around talking and laughing (directly in front of the window)while one person made the food. I could see that there were no customers at the counter inside the entire time I was at the window. My fiancé in the passenger seat asked me 6 times to just leave because we had waited so long, and it took all the patience I had for me not to open the drive thru window myself and ask the cashier to refund my money so I could be free of this mess. After waiting a total of 45 minutes in line I was finally given my burrito and the guy in the car behind me was irate. There was no apology from the staff about the wait, or for getting the order wrong. In fact, they all had a bad attitude and were very rude. Definitely no customer service skills present there. I must say, I've never had such a terrible experience at a drive thru before, and after over a year of frequenting this restaurant I will not be returning and I will leave negative reviews on every website I can find - that is how disgusted I am.
Atmosphere: 1
Food: 1
Service: 1
Loading...