The entire staff looked and moved like they just woke up! The manager was no help to anyone and there was an older gentleman that ordered a basic cheese burger meal and still waited 20+ minutes for his order. There was a man asking everyone to sparx and management didn't care. The manager was also constantly wiping sweat off her face somehow( like she was working) and going right back to filling orders. We had gone there for a quick meal but took atleast 30 minutes for our simple two person order. The burger maker was moving a snails speed at best during 1200 on a Saturday. These people need the Burger flame lit under their a$$. The drive through was backed up and the inside line was out the door. The entire staff needs to be replaced. We only have so many options in this little town and this place sucks worse than the taco bell we have here.
Sandy Davis
Not so friendly drive thru workers,
Brianna Newton
First of all, the burgers are cold. Onion ringsl were old and stale.My son's french fries for his kids meal were extra salty but the freshest thing we got. Then when we went inside to complain, the cook started talking trash on the back about how my husband just flooded a manicure or a pedicure. And when we got our replacement burgers they were so cold but we were too mad to go back inside and deal with the rude mouthy cook. I wouldn'tgo there again if you gave me money
Joel Rinde
Was the best burger from a BK I've had in a very long time
John Paul Hansen
This BK does not have any customer service skills. Especially when going through the drive thru. I would suggest going to Fernley BK or any other BK but this one!
beckyjo lister
Two of my six sandwiches were smashed down flat. I still ate them but who ever thinks it's funny it's not when you're trying to explain to a three year old why there no egg sandwich looks like a pancake.
thomas frick
Hire kids to run your facility and get a child's demeanor. The food was cold and old. I went back to have it remade and the lady was willing to without argument but a guy came up to the front and insisted on arguing with me about it. I told him he can check the bag, it was all in there, I wasn't going to eat it. He said he knew the onion rings were fresh. I pushed the bag his way and told him that it's not hard to make a fresh batch and that he could look in the bag himself seeing as how I wasn't going to eat that crap anyways. He rolled his eyes and walked away. The lady took the bag and I was assuming giving me fresh stuff. I should have watched her, I got home and same thing, cold and hard. For the complete visual, I live a mere 1 minute drive away. No way should it have been cold and hard. Poor food, poor attitude. Hire adults who know to admit when they are wrong!
Atmosphere: 1
Food: 1
Service: 1
Pedro Ponce
It's not the best and it's not the worst, only times my orders get messed up is when I get em thru doordash and that happens often but if i walk in or drive thru the service is speedy and decent enough. In most places about half of the workers are teens that don't get trained properly and all of the workers don't get paid enough, I can't blame them if they feel forced to work there rather than proud. I've seen that the reviews here don't get responses from a manager or some kind of supervisor so probably don't get viewed at all and that makes sense, In my humble opinion; (and this goes to corporate) stop spending money in unnecessary "renovations" and give your employees an incentive to strive for excellence in their performance. Xoxo
Atmosphere: 4
Food: 5
Service: 4
Damon P
Very dirty, very unfriendly. Just go through the drive through and leave. Came in at 9am and the facility is already covered in trash. Wasn't greeted immediately and wasn't served until minutes of standing at the front.
Atmosphere: 1
Food: 5
Service: 1
pat msr
Seems like I have a lot of younger people working on Earth iPhones and I'm not a friendly atmosphere places a little dirty especially the bathrooms
Wheelchair accessibility: Front doors are not really set up for people in wheelchairs
It depends on what time you go I went during the day and the food was amazing. I went back the next night in the food was horrible. Almost everything was cold. And my my sprite was more like soda water and it took like 30 minutes to get my food from the drive through. When there was only two cars ahead of me, and no one dining in the only people that I saw inside the building, aside from the staff were two doordash, people
EUGENE BENJAMIN
GREAT EMPLOYEES. FAST AND NOTICED, VERY POLITE AND FRIENDLY. GREAT SERVICE AND FOOD.
Atmosphere: 5
Food: 5
Service: 5
Oscar Dunlap
Great burgers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Jr
David Brooks
Messed up order and charged extra for lettuce which should have come with what I ordered. Also no paper towels in either bathroom.
The entire staff looked and moved like they just woke up! The manager was no help to anyone and there was an older gentleman that ordered a basic cheese burger meal and still waited 20+ minutes for his order. There was a man asking everyone to sparx and management didn't care. The manager was also constantly wiping sweat off her face somehow( like she was working) and going right back to filling orders. We had gone there for a quick meal but took atleast 30 minutes for our simple two person order. The burger maker was moving a snails speed at best during 1200 on a Saturday. These people need the Burger flame lit under their a$$. The drive through was backed up and the inside line was out the door. The entire staff needs to be replaced. We only have so many options in this little town and this place sucks worse than the taco bell we have here.
Not so friendly drive thru workers,
First of all, the burgers are cold. Onion ringsl were old and stale.My son's french fries for his kids meal were extra salty but the freshest thing we got. Then when we went inside to complain, the cook started talking trash on the back about how my husband just flooded a manicure or a pedicure. And when we got our replacement burgers they were so cold but we were too mad to go back inside and deal with the rude mouthy cook. I wouldn'tgo there again if you gave me money
Was the best burger from a BK I've had in a very long time
This BK does not have any customer service skills. Especially when going through the drive thru. I would suggest going to Fernley BK or any other BK but this one!
Two of my six sandwiches were smashed down flat.
I still ate them but who ever thinks it's funny it's not when you're trying to explain to a three year old why there no egg sandwich looks like a pancake.
Hire kids to run your facility and get a child's demeanor. The food was cold and old. I went back to have it remade and the lady was willing to without argument but a guy came up to the front and insisted on arguing with me about it. I told him he can check the bag, it was all in there, I wasn't going to eat it. He said he knew the onion rings were fresh. I pushed the bag his way and told him that it's not hard to make a fresh batch and that he could look in the bag himself seeing as how I wasn't going to eat that crap anyways. He rolled his eyes and walked away. The lady took the bag and I was assuming giving me fresh stuff. I should have watched her, I got home and same thing, cold and hard. For the complete visual, I live a mere 1 minute drive away. No way should it have been cold and hard. Poor food, poor attitude. Hire adults who know to admit when they are wrong!
Atmosphere: 1
Food: 1
Service: 1
It's not the best and it's not the worst, only times my orders get messed up is when I get em thru doordash and that happens often but if i walk in or drive thru the service is speedy and decent enough. In most places about half of the workers are teens that don't get trained properly and all of the workers don't get paid enough, I can't blame them if they feel forced to work there rather than proud. I've seen that the reviews here don't get responses from a manager or some kind of supervisor so probably don't get viewed at all and that makes sense, In my humble opinion; (and this goes to corporate) stop spending money in unnecessary "renovations" and give your employees an incentive to strive for excellence in their performance. Xoxo
Atmosphere: 4
Food: 5
Service: 4
Very dirty, very unfriendly. Just go through the drive through and leave. Came in at 9am and the facility is already covered in trash. Wasn't greeted immediately and wasn't served until minutes of standing at the front.
Atmosphere: 1
Food: 5
Service: 1
Seems like I have a lot of younger people working on Earth iPhones and I'm not a friendly atmosphere places a little dirty especially the bathrooms
Wheelchair accessibility: Front doors are not really set up for people in wheelchairs
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Onion Rings, Hamburger
Restaurantji Recommends
It depends on what time you go I went during the day and the food was amazing. I went back the next night in the food was horrible. Almost everything was cold.
And my my sprite was more like soda water and it took like 30 minutes to get my food from the drive through. When there was only two cars ahead of me, and no one dining in the only people that I saw inside the building, aside from the staff were two doordash, people
GREAT EMPLOYEES. FAST AND NOTICED, VERY POLITE AND FRIENDLY. GREAT SERVICE AND FOOD.
Atmosphere: 5
Food: 5
Service: 5
Great burgers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Jr
Messed up order and charged extra for lettuce which should have come with what I ordered. Also no paper towels in either bathroom.
Always good.
Atmosphere: 5
Food: 5
Service: 5
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