Ordered ice cream cone of rocky road and it tasted freezer burn. The marshmallows tasted stale. I asked for a replacement and explained why. She said unfortunately no. We'd have to charge you, but I can give you a discount. I told her no, refund my money for the transaction. She then said she had to ask her manager. About 5 minutes later, she came back and switched it to another flavor, which tasted off and I threw it away. We will not be back.
Food: 1
Service: 2
Adler Lach
Everything is always outstanding..I apologize for a previews poor review that was meant to go to USwirl.
Atmosphere: 5
Food: 5
Service: 5
Annette Mersch
It’s Baskin Robbins , so it already sells itself with their ice cream but this review is mainly for the girl who helped us whose name I believed was Alexandria. It was last Friday night that we walked in to the store and it had several customers waiting to be served. Alexandria at the time was the only one working and she served everyone quickly with door dashers waiting for their orders, samples being requested, scooping , and making shakes.. she was moving quickly but was not short of smiling, making nice conversation to customers, and thanking them. We were a party of 7 and when she got to us her co worker arrived to help. With then a group of 5 fire fighters coming in and several other people. I would hope that they would staff maybe more employees on the weekends so they don’t get so bombarded with only one or two people working being so very busy. So thank you very much Alexandria for your tremendous customer service! Keep up the great work and hopefully you get commended for it and it will make us comeback!
Atmosphere: 4
Food: 5
Service: 5
Nirav Goyal
Let me start by saying how disappointed I am. I ordered one scoop in a cup with a cone on top. The cone came wrapped in paper, but as I started eating, I discovered the paper was stuck to the cone. By this time, I had already bitten into it, as you can see in the picture.
I went back to the counter and kindly asked the staff member to replace the cone because it had paper glued to it. She apologized but said they couldn't replace it because I had already eaten part of it. How am I supposed to know if the paper is stuck unless I start eating?
What a disappointment.
Atmosphere: 5
Food: 5
Service: 1
Garrett
Ordered 3 milkshakes, I basically got over priced chocolate milk.
Atmosphere: 5
Food: 1
Service: 5
Adrian
I came to the baskin robbin’s just ONE minute after closing time and they refused to take my order even though it wouldn’t have taken much of their time just for a single scoop and they were helping someone while they told me they were closed! ??♂️?
Atmosphere: 3
Food: 3
Service: 1
Ethan Kohn
Very solid ice cream, very nice seating arrangements, workers were nice, and I felt very welcomed in with both the fine service and clandestine atmosphere.
Michelle
I went 2 nights in a row to grab ice cream for family. The first night there was a young girl working and she was very polite and friendly. The 2nd night we went the young man was reserved. The ice cream was delicious (it’s ice cream how can it be bad). I do love the convenience of this location. There is outdoor seating here and generous parking.
Michelle R
I went 2 nights in a row to grab ice cream for family. The first night there was a young girl working and she was very polite and friendly. The 2nd night we went the young man was reserved. The ice cream was delicious (it’s ice cream how can it be bad). I do love the convenience of this location. There is outdoor seating here and generous parking.
Tiffanie Hess
Kara is amazing and her cakes are beautiful. Definitely give this place a try. Love the new management. They really seem to be trying more than the previous management. What an awesome improvement!!
Ordered ice cream cone of rocky road and it tasted freezer burn. The marshmallows tasted stale. I asked for a replacement and explained why. She said unfortunately no. We'd have to charge you, but I can give you a discount. I told her no, refund my money for the transaction. She then said she had to ask her manager. About 5 minutes later, she came back and switched it to another flavor, which tasted off and I threw it away. We will not be back.
Food: 1
Service: 2
Everything is always outstanding..I apologize for a previews poor review that was meant to go to USwirl.
Atmosphere: 5
Food: 5
Service: 5
It’s Baskin Robbins , so it already sells itself with their ice cream but this review is mainly for the girl who helped us whose name I believed was Alexandria. It was last Friday night that we walked in to the store and it had several customers waiting to be served. Alexandria at the time was the only one working and she served everyone quickly with door dashers waiting for their orders, samples being requested, scooping , and making shakes.. she was moving quickly but was not short of smiling, making nice conversation to customers, and thanking them. We were a party of 7 and when she got to us her co worker arrived to help. With then a group of 5 fire fighters coming in and several other people. I would hope that they would staff maybe more employees on the weekends so they don’t get so bombarded with only one or two people working being so very busy. So thank you very much Alexandria for your tremendous customer service! Keep up the great work and hopefully you get commended for it and it will make us comeback!
Atmosphere: 4
Food: 5
Service: 5
Let me start by saying how disappointed I am. I ordered one scoop in a cup with a cone on top. The cone came wrapped in paper, but as I started eating, I discovered the paper was stuck to the cone. By this time, I had already bitten into it, as you can see in the picture.
I went back to the counter and kindly asked the staff member to replace the cone because it had paper glued to it. She apologized but said they couldn't replace it because I had already eaten part of it. How am I supposed to know if the paper is stuck unless I start eating?
What a disappointment.
Atmosphere: 5
Food: 5
Service: 1
Ordered 3 milkshakes, I basically got over priced chocolate milk.
Atmosphere: 5
Food: 1
Service: 5
I came to the baskin robbin’s just ONE minute after closing time and they refused to take my order even though it wouldn’t have taken much of their time just for a single scoop and they were helping someone while they told me they were closed! ??♂️?
Atmosphere: 3
Food: 3
Service: 1
Very solid ice cream, very nice seating arrangements, workers were nice, and I felt very welcomed in with both the fine service and clandestine atmosphere.
I went 2 nights in a row to grab ice cream for family. The first night there was a young girl working and she was very polite and friendly. The 2nd night we went the young man was reserved. The ice cream was delicious (it’s ice cream how can it be bad). I do love the convenience of this location. There is outdoor seating here and generous parking.
I went 2 nights in a row to grab ice cream for family. The first night there was a young girl working and she was very polite and friendly. The 2nd night we went the young man was reserved. The ice cream was delicious (it’s ice cream how can it be bad). I do love the convenience of this location. There is outdoor seating here and generous parking.
Kara is amazing and her cakes are beautiful. Definitely give this place a try. Love the new management. They really seem to be trying more than the previous management. What an awesome improvement!!
Restaurantji Recommends
I work here. Best service ever.
Slow, dirty
Had a nice chat with one of the fellas working there.
Good ice cream and great service!
Ordered on uber eats twice now and twice have they messed up my order. Do not recommend what so ever.
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