Been sitting here for 25 min waiting for my food. Horrible service
Atmosphere: 1
Service: 1
galaxy fards
Just don’t waste your money on wrong orders. I ordered a Whopper plain with chicken fries and a Fanta and they got the burger wrong. It had mayo, lettuce, tomato, ketchup, pickle. I WOULD NEVER COME HERE.
Atmosphere: 1
Food: 3
Service: 1
Sons Of StreetBall
Had a small issue with my receipt and the manager came and fixed the issue with no problem and even compensated me for the time it took to fix the problem. Will definitely be going back to this BK bcuz they obviously care about their job and take pride in doing it. Thank you and keep up the good work!!!!
Atmosphere: 5
Food: 5
Service: 5
Ashton Baldridge
This place is in need of new staff. A guy shows up late and when told by a coworker. He starts aggressively clapping and saying well im here do get an award for showing up. The lady who gave me my food was just as bad. I told her i appreciate her and she just side eyed me like i was being disrespectful. The younger guy was the only one with manners. Staff yelling through the store lobby is full of homeless. No wonder why so many people say this is one of the worst BK in Henderson.
Atmosphere: 1
Food: 2
Service: 1
MaryJane Mata
Last time they had no carbonation but the lady behind the counter told me before I ordered on the kiosk, so I just ordered food and stopped on the way home for drinks. Whatever. Went again today and ordered through the kiosk and paid. When I entered a toy for the kids meal they were out so they offered a cookie that wasn't there when I got home. I paid $2 for a bucket to be added. When I asked about it she said there aren't any of those either. I ask what about the $2 I paid and she says sorry, nothing can be done since you paid at kiosk. Another lady got someone else to come up to the counter and refund me the $2. Got home and found that another large fry, cost is $3.79 on the receipt, is also not there. Walked in about 1:20 & waited so long to get the refund that food was cold at home, left there 2:00. It took longer to get refund for out of stock item that kiosk was still selling than for incomplete order to be filled. They handed me cups for drinks that had to be filled at drive through service because lobby machine was out of regular Coke and regular Dr Pepper. The people there tried to be accommodating but using the kiosk is horrible. At least if I'd ordered at the counter a human could've told me what wasn't available in case I needed to alter my order. This would also have prevented the 30 min wait to get back $2 & most likely prevented an entire large fry from being missed. Burger King has a website to contact support that starts a text chat with a bot that doesn't work and their survey part of that site is not available. So this leaves me only with a poor review to help others learn to avoid the kiosk. For me, I'll go to McDonald's.
Atmosphere: 1
Food: 5
Service: 1
Todd
I didn't get my whole order and they refused to give me a refund for the missing items. I will not come back here and get ripped off again.
Atmosphere: 1
Food: 1
Service: 1
Deanna
I came in on Monday morning the 13th. It wasn't busy at all. My review and rating is about the short and stout manager running the drive thru and front end. He lacked aby sort of customer service skills nor empathy for his crew. I learned his name was Nick.
His poor attitude started when I ordered at the counter. He seemed to rush me and visibly gave me a lpokmup and down which made me uncomfortable. He then walked away mid transaction without saying anything. I paid and was just waiting. When he he retrned he had an iced coffee I had ordered that was mostly cream, I'm not even sure of there was coffee in it. He never gave nor offered my reciept. After I got my food- I asked for ketchup and mentioned the large container on the counter was just liquid- he did nothing about it.
As I was eating in the lobby, an associate came in and started working. Instead of greeting her, he started yelling at her loudly and threatening her job. He swore more than once. He walked away. She was visibility upset. The man in the grill came to comfort her and the manager came back up, I could hear him say if youre going to cry you can leave. And some other very rude things.
Regardless of if this employee was being disciplined, given a last warning- whatever the case may be- she is human and this is a place of employment. As a member of management you praise in public and criticize in private. You treat someone with common decency and respect. You certainly do not swear at them. You should not be hostile towards an employee that you are expected to train and guide. You should set the example. I was disgusted with the way he treated her.
Atmosphere: 2
Food: 4
Service: 1
Tyler Reese
Dine like a king.
Kylie
THIS PLACE IS TERRIBLE ! I CAME IN WITH MY FAMILY TO HAVE SOME LUNCH THE OTHER DAY AND SEEN 2 EMPLOYEES TOUCHING ON ALL ON EACH OTHER. THERE WAS A SHORT DARK COLORED MAN RUBBING ALL OVER A DARK COLORED LADY WITH BLOND HAIR. HE THEN PROCEEDED TO GO BEHING THE COUNTER AND CONTINUE TO MAKE FOOD WITHOUT WASHING HIS HANDS. NOT TO SURE WHAT HIS NAME WAS BUT HE DID TAKE MY ORDER AS WELL. I BELIEVE THEY BOTH WERE MANGERS. 0/10 service here !
Atmosphere: 1
Food: 1
Service: 1
Harry Williams
We've given this BK 4 chances to do right and all 4 times they've screwed up. The last time we ordered through Postmates and, instead of sending the Whopper brisket burger, they sent a Whopper Jr. I've tried calling several times at different hours and no one answers the phone and there's no option to leave a message.
I placed my order online and arrived well before closing… both the app and website clearly showed this location closed at 1:00 AM. I got there at 12:10 AM, but when I pulled up, I was told the store was already closed.
To make things worse, I wasn’t offered any apology or understanding, just told to “reach out through the app” for a refund. This was incredibly frustrating and a complete waste of time.
If your store is going to close early, update your hours so customers don’t get misled. Terrible experience.
Rudy Kurtz
Probably one of the worst Burger King ever. Not that busy but still sat in the drive-through for 20 minutes. Wasn't a big order but sat and watched one person work while the other 2 just chatted it up. Got a chicken wrap, took 1 bite and threw it away. I think they found the chicken on the floor from last week.
Food: 1
Service: 1
Stephen Harris
They will happily repeat your order, have tou veifry it on their screen, then still get it completely wrong and cold! Don't go here.
Atmosphere: 1
Food: 1
Service: 1
April Burnett
I really cant tell you why I ever went back to this Burger King. They always make me park in the front to collect my food, even when there are no other customers. They have given me the wrong order and have not given me all of the food I paid for one more than 3 occasions. So finally I thought I should write a review to alert other potential customers of this horrible location and their atrocious service. I forgot to mention, one time they even forgot to give me back my debit card, but I suppose I am partly to blame for that instance. Please do yourself a favor, just find another Burger King. There isn't a location anywhere near in Henderson, but another location is worth the drive compared to this awful one.
Atmosphere: 1
Food: 1
Service: 1
kaidence ebert
I pulled in with two cars in the whole parking lot and one single car in the drive through in front of me and it took 30 minutes for three things. My fries were cold and old and my Dr Pepper was flat. Just really disappointed.
Been sitting here for 25 min waiting for my food. Horrible service
Atmosphere: 1
Service: 1
Just don’t waste your money on wrong orders. I ordered a Whopper plain with chicken fries and a Fanta and they got the burger wrong. It had mayo, lettuce, tomato, ketchup, pickle. I WOULD NEVER COME HERE.
Atmosphere: 1
Food: 3
Service: 1
Had a small issue with my receipt and the manager came and fixed the issue with no problem and even compensated me for the time it took to fix the problem. Will definitely be going back to this BK bcuz they obviously care about their job and take pride in doing it. Thank you and keep up the good work!!!!
Atmosphere: 5
Food: 5
Service: 5
This place is in need of new staff. A guy shows up late and when told by a coworker. He starts aggressively clapping and saying well im here do get an award for showing up. The lady who gave me my food was just as bad. I told her i appreciate her and she just side eyed me like i was being disrespectful. The younger guy was the only one with manners. Staff yelling through the store lobby is full of homeless. No wonder why so many people say this is one of the worst BK in Henderson.
Atmosphere: 1
Food: 2
Service: 1
Last time they had no carbonation but the lady behind the counter told me before I ordered on the kiosk, so I just ordered food and stopped on the way home for drinks. Whatever.
Went again today and ordered through the kiosk and paid. When I entered a toy for the kids meal they were out so they offered a cookie that wasn't there when I got home. I paid $2 for a bucket to be added. When I asked about it she said there aren't any of those either. I ask what about the $2 I paid and she says sorry, nothing can be done since you paid at kiosk. Another lady got someone else to come up to the counter and refund me the $2. Got home and found that another large fry, cost is $3.79 on the receipt, is also not there. Walked in about 1:20 & waited so long to get the refund that food was cold at home, left there 2:00. It took longer to get refund for out of stock item that kiosk was still selling than for incomplete order to be filled. They handed me cups for drinks that had to be filled at drive through service because lobby machine was out of regular Coke and regular Dr Pepper. The people there tried to be accommodating but using the kiosk is horrible. At least if I'd ordered at the counter a human could've told me what wasn't available in case I needed to alter my order. This would also have prevented the 30 min wait to get back $2 & most likely prevented an entire large fry from being missed. Burger King has a website to contact support that starts a text chat with a bot that doesn't work and their survey part of that site is not available. So this leaves me only with a poor review to help others learn to avoid the kiosk. For me, I'll go to McDonald's.
Atmosphere: 1
Food: 5
Service: 1
I didn't get my whole order and they refused to give me a refund for the missing items. I will not come back here and get ripped off again.
Atmosphere: 1
Food: 1
Service: 1
I came in on Monday morning the 13th. It wasn't busy at all. My review and rating is about the short and stout manager running the drive thru and front end. He lacked aby sort of customer service skills nor empathy for his crew. I learned his name was Nick.
His poor attitude started when I ordered at the counter. He seemed to rush me and visibly gave me a lpokmup and down which made me uncomfortable. He then walked away mid transaction without saying anything. I paid and was just waiting. When he he retrned he had an iced coffee I had ordered that was mostly cream, I'm not even sure of there was coffee in it. He never gave nor offered my reciept. After I got my food- I asked for ketchup and mentioned the large container on the counter was just liquid- he did nothing about it.
As I was eating in the lobby, an associate came in and started working. Instead of greeting her, he started yelling at her loudly and threatening her job. He swore more than once. He walked away. She was visibility upset. The man in the grill came to comfort her and the manager came back up, I could hear him say if youre going to cry you can leave. And some other very rude things.
Regardless of if this employee was being disciplined, given a last warning- whatever the case may be- she is human and this is a place of employment. As a member of management you praise in public and criticize in private. You treat someone with common decency and respect. You certainly do not swear at them. You should not be hostile towards an employee that you are expected to train and guide. You should set the example. I was disgusted with the way he treated her.
Atmosphere: 2
Food: 4
Service: 1
Dine like a king.
THIS PLACE IS TERRIBLE !
I CAME IN WITH MY FAMILY TO HAVE SOME LUNCH THE OTHER DAY AND SEEN 2 EMPLOYEES TOUCHING ON ALL ON EACH OTHER. THERE WAS A SHORT DARK COLORED MAN RUBBING ALL OVER A DARK COLORED LADY WITH BLOND HAIR. HE THEN PROCEEDED TO GO BEHING THE COUNTER AND CONTINUE TO MAKE FOOD WITHOUT WASHING HIS HANDS. NOT TO SURE WHAT HIS NAME WAS BUT HE DID TAKE MY ORDER AS WELL. I BELIEVE THEY BOTH WERE MANGERS.
0/10 service here !
Atmosphere: 1
Food: 1
Service: 1
We've given this BK 4 chances to do right and all 4 times they've screwed up. The last time we ordered through Postmates and, instead of sending the Whopper brisket burger, they sent a Whopper Jr. I've tried calling several times at different hours and no one answers the phone and there's no option to leave a message.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I placed my order online and arrived well before closing… both the app and website clearly showed this location closed at 1:00 AM. I got there at 12:10 AM, but when I pulled up, I was told the store was already closed.
To make things worse, I wasn’t offered any apology or understanding, just told to “reach out through the app” for a refund. This was incredibly frustrating and a complete waste of time.
If your store is going to close early, update your hours so customers don’t get misled. Terrible experience.
Probably one of the worst Burger King ever. Not that busy but still sat in the drive-through for 20 minutes. Wasn't a big order but sat and watched one person work while the other 2 just chatted it up. Got a chicken wrap, took 1 bite and threw it away. I think they found the chicken on the floor from last week.
Food: 1
Service: 1
They will happily repeat your order, have tou veifry it on their screen, then still get it completely wrong and cold! Don't go here.
Atmosphere: 1
Food: 1
Service: 1
I really cant tell you why I ever went back to this Burger King. They always make me park in the front to collect my food, even when there are no other customers. They have given me the wrong order and have not given me all of the food I paid for one more than 3 occasions. So finally I thought I should write a review to alert other potential customers of this horrible location and their atrocious service. I forgot to mention, one time they even forgot to give me back my debit card, but I suppose I am partly to blame for that instance.
Please do yourself a favor, just find another Burger King. There isn't a location anywhere near in Henderson, but another location is worth the drive compared to this awful one.
Atmosphere: 1
Food: 1
Service: 1
I pulled in with two cars in the whole parking lot and one single car in the drive through in front of me and it took 30 minutes for three things. My fries were cold and old and my Dr Pepper was flat. Just really disappointed.
Atmosphere: 1
Food: 1
Service: 3
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