Capriotti's Sandwich Shop

Love the menu, but this franchise differs drastically from location to location. This particular one was bad. I usually drive farther to Stephanie St. where i know its good, but was in a hurry and picked up here on Boulder. Ordered online, showed up and the place was empty aside from what I assume was an employee's girlfriend eating pizza. I assume this because an employee joined her while I waited. I had two sandwiches, minor modification. Think 1 add this, 1 no this add that. Both were wrong. Meat was less than usual. Not a slight on Capriotti's as a company but this location and Horizon Ridge are just bad.

Atmosphere: 2

Food: 2

Service: 2

Usually love this location… Walked in at 830pm and the lady said she turned off the grill already so cold sandwiches only. 30 minutes before closing you turned the grill off when closing at 9.

Service: 3

The food is alright. The chicken was pretty overcooked but their turkey is super good

Atmosphere: 5

Food: 3

Service: 5

3 star UPDATED- business did reach out to remedy issues.
1 star: Ordered a half sub half salad, with a soda and Cole slaw combo. The salad was less than fresh, lettuce was not edible. Could not eat. Cole slaw was soggy and smooshy with no flavor, tasted like slimy water. Would not eat. Super disappointed as I have loved this combo in the past. The hot sandwich was cold but at least edible. Best thing of the order was the bottled Pepsi.

Food: 3

I’m in awe of this Capriotties location. Never have I received a sandwich so lovingly crafted by the hands of such a talented man.
(The cold Bobby) We had the pleasure of being served by Austin the manager and had a wonderful discussion where he regaled his well travelled life and managerial excellence . There is no better man than Austin, this sandwich is an art and he is a travesty.

Atmosphere: 5

Food: 5

Service: 5

The manager is not doing her job here. Yesterday afternoon went to get a sandwich. The employee-provided boom box was so loud, you could barely hear yourself think. I had to ask them to turn it down. I ordered a an 8" sandwich and got a 10" (more expensive sandwich), and was charged for the bigger sandwich before I knew what was happening. The tables in the store were dirty -- hadn't been wiped in a while. The floor around the tables were littered with crumbs, so the floor hadn't been swept in a while.. And I was one of only two customers. Finally, the store was out of napkins, according to the young woman at the counter. What? A restaurant had run out of a basic sanitary item? How can a manager let that happen?

If this is how the front of the store is managed, I'm afraid to know the sanitary conditions in the kitchen.

Don't go here.

Atmosphere: 1

Food: 2

Service: 1

:20 min out call in order…. Still waited an additional :20 min upon arrival. Employee wearing earbuds unfocused at the task at hand.

Atmosphere: 2

Food: 3

Service: 2

Recommended dishes: Italian Sub

I'm not entirely sure why everyone loves these sandwiches. We got a classic cheese steak and a chicken cheese steak and both tasted boring. They had enough black pepper to taste but that was really the only flavor to be found in the entire sandwich. And the menu says the sandwich comes with sweet or spicy peppers and we got neither.
Idk who said this was the greatest sandwich in America cuz I've had a more flavorful experience eating dog food as a child than I had here.

Atmosphere: 2

Food: 1

Service: 4

the first time I tried a classic cheese steak sandwich, was the best! I went back a few days later , what a serious disappointment. the only thing I could say good, the bread was fresh. meat not cook, sandwich not hot, Luke warm at best.

My sandwich felt very light. The other worker wasn't happy with how it felt, so she took it upon herself to add more meat to it to make it fuller and gave me a great discount for the additional wait. Thank you!

Atmosphere: 5

Food: 5

Service: 5

If you don’t know about Capriotti’s, you better get here quick! I had the Capastrami and as always it was amazing! I can’t wait to try the hot Bobbie next time! Love this place!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Sub, Homemade Turkey, Homemade Roast Beef Sub, The Bobbie, Capastrami

I love this place!, definitely worth the extra cost. This place does not compare to other sandwich shops. My favorite is the Bobby, It has turkey, not fake turkey but it is real turkey like you have on Thanksgiving. Stuffing, cranberries, your choice of dressing, and gravy to dip it in. It comes in 3 sizes, the small is small enough for a child, the medium is enough for two people. The large is enough for 4 people. It is literally 2 feet long. They have so many different options to choose from, you are not going to be disappointed.

Parking: Plenty of parking, in a strip mall so you can park right in the front. No issues with parking.

Wheelchair accessibility: This place is wheelchair accessible

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Homemade Turkey

They are the best Anthony and the othe lady I did not catch her name but this is why I come here they are your best employee's hands

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Bobbie

Shout out to Cortny and her co-worker (sorry I didn't get his name), I got off work at 9pm the day before Thanksgiving and wanted a Bobbie for Thanksgiving day, I talked to Cortny around 7:30 that night and they also closed at 9pm. She offered to wait for me to get there to pick up my sandwich, I was only about 4 minutes away. When I pulled in the parking lot, the store was dark, but she and her co-worker were right there outside waiting for me with my sandwich!!!!!! Awesome customer service!!!!!! They saved my Thanksgiving dinner!! You guys ROCK!!

Food: 5

Service: 5

Arrived at 10:15 am , one man working really nice man BUT the night crew should be fired , it was so dirty floors and windows and tables covered in sticky food , I wanted to go to jersey mikes but my coworker wanted this place , I told her I better not get sick !!! Yuck!!! The reason she wanted to go here is because they have soup , but it wasn't heated so we didn't get soup with our sandwiches

Atmosphere: 1

Food: 3

Service: 4