The food was great, but this short Latin lady in the back was so rude and has bad customer service.
Atmosphere: 1
Food: 5
Service: 1
A G
I wanted to use the happy hour App But It wouldn't work. I ask and talk to the drive thru rep. He said it was expired. I told him it wasn't the app date says 1-2026. He said it was expired on their system.
Atmosphere: 1
Food: 1
Service: 1
E P
Placed an order for a large single carl with no lettuce, large fry, and a sprite. (Also ordered a double big Carl meal and a 6 pc popper). When I arrived home my single Carl didn’t have a burger patty! Just bread, cheese and sauce. Called the store to ask if we came back with the food if they would remake it since it would be cold from the 45 minutes of driving back and forth multiple times. Was told they could only remake the burger and that it was the policy. Food all ended up being cold and hard after having to go back to remake the burger that was their error. Waste of $37. This is the only fast food restaurant I have heard with such a “policy.” Called the next day to speak to manager and was told if I had the cold food I could bring it in for a replacement. What a joke!!! They messed up and it’s the customers fault. Customer service is horrible and training is necessary.
Food: 1
Service: 1
Teejay Guzman
Nice location, took them a while to find my order but overall service at most fast food places in vegas is horrible
Atmosphere: 5
Food: 5
Service: 2
William Cabrales
Are you serious? I bit into my single western to a surprise, I guess I ordered a no-patty. Can't wait to see the reply from corporate.
Atmosphere: 1
Food: 1
Service: 1
Devra Loughary
Typical atmosphere. Food was terrivlble in henderson locale
Atmosphere: 3
Food: 1
Service: 1
Jeff Fisher
I accidentally ordered to wrong location through app. Reached out to management and they refuse to refund $10.84. Jason Sneed refuses to give me his supervisors contact information. Highly disappointing.
Atmosphere: 3
Food: 1
Service: 1
XX CC
Good food, friendly staff and clean restaurant.
Parking: Plenty parking spots
Kid-friendliness: Clean and roomy restaurant.
Atmosphere: 5
Food: 5
Service: 5
Michael Hunter
Been going here for a while, the food is always delicious and the staff is always friendly, which I'm grateful for.
Michael Letendre
I ordered to big Carl's 23 minutes ago and I am still in the drive thru waiting for my order
I eat breakfast here, four times a week, a wonderful place with incredible staff. They treat their customers with great respect and are happy to see us.
Atmosphere: 5
Food: 5
Service: 5
Benito Irizarry
Juan C and staff where amazing! Fresh and hot
Atmosphere: 5
Food: 5
Service: 5
Great Hope
When I get off of work at 6am. I'm so thankful that i can get a good meal so early in the morning that's not breakfast food. I'm always satisfied with this location on Stephanie St as the friendly morning staff are always so nice and make the food fresh and full!!! Thank you and keep up the great work! The pictures on the wall are a nice touch as well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Angus Guacamole Bacon Burger
Cristina Aguirre
Hamburgers always made fresh. I have no complaints about this place. Every Burger we've ever ordered from here has always come back fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Western Bacon Cheeseburger, Double Famous Star Combo
Alan Elbanhawy
Great friendly team that offer GREAT SERVICE and the food is very delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Angus Guacamole Bacon Burger, Double Cheeseburger
The food was great, but this short Latin lady in the back was so rude and has bad customer service.
Atmosphere: 1
Food: 5
Service: 1
I wanted to use the happy hour App But It wouldn't work. I ask and talk to the drive thru rep. He said it was expired. I told him it wasn't the app date says 1-2026. He said it was expired on their system.
Atmosphere: 1
Food: 1
Service: 1
Placed an order for a large single carl with no lettuce, large fry, and a sprite. (Also ordered a double big Carl meal and a 6 pc popper). When I arrived home my single Carl didn’t have a burger patty! Just bread, cheese and sauce. Called the store to ask if we came back with the food if they would remake it since it would be cold from the 45 minutes of driving back and forth multiple times. Was told they could only remake the burger and that it was the policy. Food all ended up being cold and hard after having to go back to remake the burger that was their error. Waste of $37. This is the only fast food restaurant I have heard with such a “policy.” Called the next day to speak to manager and was told if I had the cold food I could bring it in for a replacement. What a joke!!! They messed up and it’s the customers fault. Customer service is horrible and training is necessary.
Food: 1
Service: 1
Nice location, took them a while to find my order but overall service at most fast food places in vegas is horrible
Atmosphere: 5
Food: 5
Service: 2
Are you serious? I bit into my single western to a surprise, I guess I ordered a no-patty. Can't wait to see the reply from corporate.
Atmosphere: 1
Food: 1
Service: 1
Typical atmosphere. Food was terrivlble in henderson locale
Atmosphere: 3
Food: 1
Service: 1
I accidentally ordered to wrong location through app. Reached out to management and they refuse to refund $10.84. Jason Sneed refuses to give me his supervisors contact information. Highly disappointing.
Atmosphere: 3
Food: 1
Service: 1
Good food, friendly staff and clean restaurant.
Parking: Plenty parking spots
Kid-friendliness: Clean and roomy restaurant.
Atmosphere: 5
Food: 5
Service: 5
Been going here for a while, the food is always delicious and the staff is always friendly, which I'm grateful for.
I ordered to big Carl's 23 minutes ago and I am still in the drive thru waiting for my order
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I eat breakfast here, four times a week, a wonderful place with incredible staff. They treat their customers with great respect and are happy to see us.
Atmosphere: 5
Food: 5
Service: 5
Juan C and staff where amazing! Fresh and hot
Atmosphere: 5
Food: 5
Service: 5
When I get off of work at 6am. I'm so thankful that i can get a good meal so early in the morning that's not breakfast food. I'm always satisfied with this location on Stephanie St as the friendly morning staff are always so nice and make the food fresh and full!!! Thank you and keep up the great work! The pictures on the wall are a nice touch as well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Angus Guacamole Bacon Burger
Hamburgers always made fresh. I have no complaints about this place. Every Burger we've ever ordered from here has always come back fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Western Bacon Cheeseburger, Double Famous Star Combo
Great friendly team that offer GREAT SERVICE and the food is very delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Angus Guacamole Bacon Burger, Double Cheeseburger
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