đ All Chuck E Cheese, don't waste your time or money..
Had to cancel a bday reservation that is still 2 weeks away and I just made the reservation2 days ago!!! No refund, I can only use the deposit I made for another birthday party.
NOTHING ELSE!!
#ChuckECheese
Leslie R Butler Sr
Great place to allow the kids to entertain themselves and the parent can just Chillax...
Kid-friendliness: Super- kid friendly
Wheelchair accessibility: Plenty of wheelchair accessibility
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar
Big B Gaming
Great place to take your kid for their birthday or even just a quick day of fun. Great service all around and the manager is super friendly. Recommend getting a card and playing by the hour as this gives the kids more time to play a large amount of games.
Wheelchair accessibility: Location is wild chair accessible. Some tight areas between different games
Atmosphere: 4
Food: 4
Service: 5
Ethereal Bein
Without the manager Robby & the party host Miley my daughterâs fun, enjoyable, and very special party day wouldnât have been as spectacular. I am so grateful for these twoâs exceptional service. & note worthy as well is Julissa on the prize counter & Robyn as well with the Balloon rescue.
The negatives our âdedicatedâ party host Malaya was more scattered and lacking in celebration cohesiveness. & things had to be rectified or redone because of her lack of ability or knowledge in giving us what we paid for. And I accidentally left my birthday banner & there was no forethought from the manager that replaced Robby or the staff that stayed on to keep it as it was a specialized banner. So having the courtesy of common sense in customer service to not throw it away. And use the contact info I booked to alert me that they had it. Or to not have thrown it away. & have saved it for my inevitable call that I realized it was missing. Would have been a step above and beyond. K just good customer service. Like what was lacking from the party. That I noticed. Like my daughter not getting her Chuck E. Cheese to sing happy birthday to her until after the fact of bringing up why that didnât happen, or the fact we had to tel our party host, hey they didnât do her birthday show, and she acted like she had to double check because she clearly didnât know what we paid for. And the fact we had to ask when the party was over for her and our guests to get their birthday hats. And for the double ticket blaster experience. All of that took quite a long time to gather together. And the only reason I gave 5 stars is because of the manager Robby. As a customer Iâm frustrated and disappointed, as a mother my daughter was happy and didnât notice.
Atmosphere: 5
Food: 4
Service: 3
Mercedes Jones
The black male manager, Calvin, here is awesome. He restored my support for the company after a horrible experience at the Vegas location on Eastern. I observed him personally checking in on customers, helping a mom whose baby fell and crying (gave him a lollipop), he personally did the birthday festivities work the parties he had and got their parties excited to meet Chuck E., and made sure i took advantage of all my rewards and deals with my membership, and making him rounds/delivering food personally. I told him about my experience at the other location and he apologized on their behalf, which was so noble of him. Thanks Calvin!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Jon Quintero
Terrible manager
Atmosphere: 2
Food: 1
Service: 1
S L
This is the best indoor arcade to take your kids to. The staff is friendly, and always working hard to make sure everyone is happy even on busy days. So thank you. The games are fun and the food is delicious. Sign up for the monthly pass it saves you tons of money, best deal! They are also open late which is helpful for weekend nights.
Atmosphere: 5
Food: 5
Service: 5
Tony Ambis
My Grandkids havelove this place.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Supreme Pizza
Luisanna Sotelo
It took a while for us to get checked, our reservation was at 1:30pm, there was no birthday hats or anything special for the birthday girl, they only had 5 plates set up, we had to write happy birthday on the cake our selves, the cake came in around 2:30pm, we had many presents and were in the middle of opening presents and the worker kicked us out so we couldnât finish the presents, we started to pack up and leave, at that time it was 3:30 pm and we didnât see them setting up for another party after.
Atmosphere: 2
Food: 2
Service: 2
Jossy S.
Staff was nice but looked understaffed Half of the machines were broken Then the new trampoline added you have to pay extra for entrance Took forever to get our food
It's the End of year and the manager who worked today always gives good customer service and is great with the kids.
Atmosphere: 5
Food: 5
Service: 5
Francisco âPacoâ Avalos
We recently celebrated our daughter's birthday at the Henderson Chuck E. Cheese and had a fantastic time! From the moment we arrived, we were greeted warmly and efficiently. Our host, Calvin, was absolutely wonderful. He was incredibly attentive, making sure our party ran smoothly and that we had everything we needed. Calvin went above and beyond to ensure our daugter and her friends had a memorable experience. He was friendly, engaging, and clearly passionate about making sure everyone had a good time. The facility itself was clean and well-maintained. The games were in good working order and offered a variety of fun options for all ages. The pizza was surprisingly good, and the staff kept the food and drink area stocked and tidy. Overall, we highly recommend this Chuck E. Cheese location for birthday parties or any family outing. Calvin's exceptional service truly made our celebration special. Thanks again, Calvin, for making our daughter's birthday so memorable!"
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Salad Bar, Pepperoni Pizza
Clarissa James
My kids enjoyed it a lot and very kid friendly
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Large Cheese Pizza, Chuck E Cheese Meal, Pepperoni Pizza
Rob Brunson
Great place..
Atmosphere: 5
Food: 5
Service: 5
Martin Bechtel
Not too bad. A bunch of games were out of order. But we still had fun.
đ All Chuck E Cheese, don't waste your time or money.. Had to cancel a bday reservation that is still 2 weeks away and I just made the reservation2 days ago!!! No refund, I can only use the deposit I made for another birthday party. NOTHING ELSE!! #ChuckECheese
Great place to allow the kids to entertain themselves and the parent can just Chillax...
Kid-friendliness: Super- kid friendly
Wheelchair accessibility: Plenty of wheelchair accessibility
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar
Great place to take your kid for their birthday or even just a quick day of fun. Great service all around and the manager is super friendly. Recommend getting a card and playing by the hour as this gives the kids more time to play a large amount of games.
Wheelchair accessibility: Location is wild chair accessible. Some tight areas between different games
Atmosphere: 4
Food: 4
Service: 5
Without the manager Robby & the party host Miley my daughterâs fun, enjoyable, and very special party day wouldnât have been as spectacular. I am so grateful for these twoâs exceptional service. & note worthy as well is Julissa on the prize counter & Robyn as well with the Balloon rescue.
The negatives our âdedicatedâ party host Malaya was more scattered and lacking in celebration cohesiveness. & things had to be rectified or redone because of her lack of ability or knowledge in giving us what we paid for. And I accidentally left my birthday banner & there was no forethought from the manager that replaced Robby or the staff that stayed on to keep it as it was a specialized banner. So having the courtesy of common sense in customer service to not throw it away. And use the contact info I booked to alert me that they had it. Or to not have thrown it away. & have saved it for my inevitable call that I realized it was missing. Would have been a step above and beyond. K just good customer service. Like what was lacking from the party. That I noticed. Like my daughter not getting her Chuck E. Cheese to sing happy birthday to her until after the fact of bringing up why that didnât happen, or the fact we had to tel our party host, hey they didnât do her birthday show, and she acted like she had to double check because she clearly didnât know what we paid for. And the fact we had to ask when the party was over for her and our guests to get their birthday hats. And for the double ticket blaster experience. All of that took quite a long time to gather together. And the only reason I gave 5 stars is because of the manager Robby. As a customer Iâm frustrated and disappointed, as a mother my daughter was happy and didnât notice.
Atmosphere: 5
Food: 4
Service: 3
The black male manager, Calvin, here is awesome. He restored my support for the company after a horrible experience at the Vegas location on Eastern. I observed him personally checking in on customers, helping a mom whose baby fell and crying (gave him a lollipop), he personally did the birthday festivities work the parties he had and got their parties excited to meet Chuck E., and made sure i took advantage of all my rewards and deals with my membership, and making him rounds/delivering food personally. I told him about my experience at the other location and he apologized on their behalf, which was so noble of him. Thanks Calvin!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Terrible manager
Atmosphere: 2
Food: 1
Service: 1
This is the best indoor arcade to take your kids to. The staff is friendly, and always working hard to make sure everyone is happy even on busy days. So thank you. The games are fun and the food is delicious. Sign up for the monthly pass it saves you tons of money, best deal! They are also open late which is helpful for weekend nights.
Atmosphere: 5
Food: 5
Service: 5
My Grandkids havelove this place.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Supreme Pizza
It took a while for us to get checked, our reservation was at 1:30pm, there was no birthday hats or anything special for the birthday girl, they only had 5 plates set up, we had to write happy birthday on the cake our selves, the cake came in around 2:30pm, we had many presents and were in the middle of opening presents and the worker kicked us out so we couldnât finish the presents, we started to pack up and leave, at that time it was 3:30 pm and we didnât see them setting up for another party after.
Atmosphere: 2
Food: 2
Service: 2
Staff was nice but looked understaffed
Half of the machines were broken
Then the new trampoline added you have to pay extra for entrance
Took forever to get our food
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
It's the End of year and the manager who worked today always gives good customer service and is great with the kids.
Atmosphere: 5
Food: 5
Service: 5
We recently celebrated our daughter's birthday at the Henderson Chuck E. Cheese and had a fantastic time! From the moment we arrived, we were greeted warmly and efficiently. Our host, Calvin, was absolutely wonderful. He was incredibly attentive, making sure our party ran smoothly and that we had everything we needed.
Calvin went above and beyond to ensure our daugter and her friends had a memorable experience. He was friendly, engaging, and clearly passionate about making sure everyone had a good time.
The facility itself was clean and well-maintained. The games were in good working order and offered a variety of fun options for all ages. The pizza was surprisingly good, and the staff kept the food and drink area stocked and tidy.
Overall, we highly recommend this Chuck E. Cheese location for birthday parties or any family outing. Calvin's exceptional service truly made our celebration special. Thanks again, Calvin, for making our daughter's birthday so memorable!"
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Salad Bar, Pepperoni Pizza
My kids enjoyed it a lot and very kid friendly
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Large Cheese Pizza, Chuck E Cheese Meal, Pepperoni Pizza
Great place..
Atmosphere: 5
Food: 5
Service: 5
Not too bad. A bunch of games were out of order. But we still had fun.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Large Cheese Pizza
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