They didn't carry three or more items on their menu and they get the order wrong in most instances.
Alixe Allen
Its okay at this lication but they were out of fries and that was reason we came there so we order a slushies and they were out of cherry flovor so we left ps no batheooms
Tam M.
I went to DQ last summer twice now and after getting coupons sent to my home, I would try to use it; but when I go there, there smoothie machine never works and weeks later I go back and they still didn't get it to working. I called up Customer Relation right after the second time of going there and they said they emailed me but yet have not found anything on it; then I called again before I go up there being I got another updated coupon and I wanted to see why I didn't get responded to. They made another report for someone to call me but I never got a call to show concern or apology when getting their coupons at this location. That's pretty shame when they're doing business but don't know if they're getting burnt out or losing more help or what? But why they keep sending me coupons if I can't use it closeby?
Joseph C.
Seeing the other reviews it's obvious the owners don't really care. Just left this location on 8/8 at 8:15 pm . I ordered a sm blizzard and my friend ordered a sm dipped cone . I tried to ordered a Coke and apparently the machine "was down." More like you already cleaned it and are not trying to get it dirty so you can get out early . To top it off my blizzard was runny and my friends ice cream was a large which we had to just throw it away. So to end this . I am highly disappointed .
Marissa V.
Worst place I've experienced. The employees were cussing and on their phones when I walked in. The employees weren't cleaned up with their appearance. I asked for the chicken fingers and the guy at the counter proceeded to tell me that people have been complaining about the food cause it's been cold...um what? Not something you should be telling a customer. I walked out, didn't buy anything, and will never come back to this location. Completely grossed out.
Lori S.
This Dairy Queen barely functions. The last three times I've stopped in to satisfy a blizzard craving, I've left without ice cream because they've had some sort of equipment malfunction preventing them from serving. Pretty disappointing.
Beverly G.
Horrible experience! The staff acts completely uninterested that you're even standing in front of them. The guy behind the counter didn't even acknowledge me to take my order because he was too busy watching some young girls walk out the door. I had to say "hey, over here". He then gave me a dirty look and took my order. He took my payment and said nothing else. I've never felt so underappreciated as a customer. Then the girl behind the counter brought my Blizzard out, turned it upside down and just set it on the counter and walked away. No thank you, no thanks for coming in, no acknowledgement....nothing! Just by reading the other reviews, it sounds like this is an ongoing problem. If you want the customers to come back, make them feel like you wanted them there in the first place! I will NEVER set foot in there again.
Mahyara A.
I usually check yelp reviews before hand but never bothered with DQ thinking you just can't go wrong. Long story short, my blizzard was missing chocolate and halfway melted and I didn't realize till I got home. Needless to say, the trash ate it not me. Pretty pissed off actually, taking the time to drive with my husband and toddler, waiting 20 minutes in line to come back home to some crappy blizzard. Wont be going back again. Wasting my time even writing this review, I mean look at other reviews, this place & staff needs some serious help but owner obviously does not care. Sad.
Jacqueline V.
I ordered a cake at this location to be picked up back in March and they never received my order when I went to pick it up. They took $3.00 off and the employee said he would let his manager know. I never got a call. We stopped in today to see if the service was any better. It wasn't. I should've know. The girl that took my order Savannah had an attitude when we were asking questions bc my son has a peanut allergy. And there was only one couple behind us with no one seated in the restaurant. Just drive pass this location and go to a different one all together.
Jacey R
Friendly fast service but their store manager needs to make room in the budget for a new ice machine so their facility will match their awesome staff!
First of all, they don't have ICE for beverages, so expect a warm soda. The employees acted odd and made the visit uncomfortable. I'm assuming they weren't properly trained when it comes to hospitality. The only plus side was that the food came out fast.
R M.
Once again this Dairy Queen location is at its finest no ice for drinks. Ice machine down since yesterday. The really sad part talk to the residents through 7hills and Anthem or any surrounding area. They where so happy to see a new Dairy Queen going in on St. Rose untill we are all finding out same owners. It's a sad day for Dairy Queens everywhere well maybe they will take more pride in a new building.
Michelle S.
Paid $30 for a cookie dough ice cream cake for boyfriend's birthday. Ordered it online which was awesome and convenient. I specified that I need it to say Happy Birthday etc etc but upon picking it up it looked like a standard cake, beige, drab, ugly and boring. No writing, no happy birthday, no nothing, zero color. Thankfully I had an assortment of sprinkles at home and FIXED IT but that'll be the last time I order a birthday cake from them. Had their birthday cakes years ago and they were awesome! Maybe it's just this location. (?) I just totally was not happy and for that price you'd think they make it at least look good.
Deanna Wheelock
It was oddly dark in there.... We visited for ice cream at around 7:30 pm (dusk) and there were no overhead lights on. Plus the menu board lights were out in a couple of places, it was weird. We've had other experiences that were okay.... the ice cream is always good, so that's why it isn't just 1 star.
Mike O.
This is one awful location. Slow service, disinterested and untrained staff. Smells awful as well, like the fryers are overheating. I love Dairy Queen ice cream but this place is being neglected by ownership.
They didn't carry three or more items on their menu and they get the order wrong in most instances.
Its okay at this lication but they were out of fries and that was reason we came there so we order a slushies and they were out of cherry flovor so we left ps no batheooms
I went to DQ last summer twice now and after getting coupons sent to my home, I would try to use it; but when I go there, there smoothie machine never works and weeks later I go back and they still didn't get it to working. I called up Customer Relation right after the second time of going there and they said they emailed me but yet have not found anything on it; then I called again before I go up there being I got another updated coupon and I wanted to see why I didn't get responded to. They made another report for someone to call me but I never got a call to show concern or apology when getting their coupons at this location. That's pretty shame when they're doing business but don't know if they're getting burnt out or losing more help or what? But why they keep sending me coupons if I can't use it closeby?
Seeing the other reviews it's obvious the owners don't really care. Just left this location on 8/8 at 8:15 pm . I ordered a sm blizzard and my friend ordered a sm dipped cone . I tried to ordered a Coke and apparently the machine "was down." More like you already cleaned it and are not trying to get it dirty so you can get out early . To top it off my blizzard was runny and my friends ice cream was a large which we had to just throw it away. So to end this . I am highly disappointed .
Worst place I've experienced. The employees were cussing and on their phones when I walked in. The employees weren't cleaned up with their appearance. I asked for the chicken fingers and the guy at the counter proceeded to tell me that people have been complaining about the food cause it's been cold...um what? Not something you should be telling a customer. I walked out, didn't buy anything, and will never come back to this location. Completely grossed out.
This Dairy Queen barely functions. The last three times I've stopped in to satisfy a blizzard craving, I've left without ice cream because they've had some sort of equipment malfunction preventing them from serving. Pretty disappointing.
Horrible experience! The staff acts completely uninterested that you're even standing in front of them. The guy behind the counter didn't even acknowledge me to take my order because he was too busy watching some young girls walk out the door. I had to say "hey, over here". He then gave me a dirty look and took my order. He took my payment and said nothing else. I've never felt so underappreciated as a customer. Then the girl behind the counter brought my Blizzard out, turned it upside down and just set it on the counter and walked away. No thank you, no thanks for coming in, no acknowledgement....nothing! Just by reading the other reviews, it sounds like this is an ongoing problem. If you want the customers to come back, make them feel like you wanted them there in the first place! I will NEVER set foot in there again.
I usually check yelp reviews before hand but never bothered with DQ thinking you just can't go wrong. Long story short, my blizzard was missing chocolate and halfway melted and I didn't realize till I got home. Needless to say, the trash ate it not me. Pretty pissed off actually, taking the time to drive with my husband and toddler, waiting 20 minutes in line to come back home to some crappy blizzard. Wont be going back again. Wasting my time even writing this review, I mean look at other reviews, this place & staff needs some serious help but owner obviously does not care. Sad.
I ordered a cake at this location to be picked up back in March and they never received my order when I went to pick it up. They took $3.00 off and the employee said he would let his manager know. I never got a call. We stopped in today to see if the service was any better. It wasn't. I should've know. The girl that took my order Savannah had an attitude when we were asking questions bc my son has a peanut allergy. And there was only one couple behind us with no one seated in the restaurant. Just drive pass this location and go to a different one all together.
Friendly fast service but their store manager needs to make room in the budget for a new ice machine so their facility will match their awesome staff!
Restaurantji Recommends
First of all, they don't have ICE for beverages, so expect a warm soda. The employees acted odd and made the visit uncomfortable. I'm assuming they weren't properly trained when it comes to hospitality. The only plus side was that the food came out fast.
Once again this Dairy Queen location is at its finest no ice for drinks. Ice machine down since yesterday. The really sad part talk to the residents through 7hills and Anthem or any surrounding area. They where so happy to see a new Dairy Queen going in on St. Rose untill we are all finding out same owners. It's a sad day for Dairy Queens everywhere well maybe they will take more pride in a new building.
Paid $30 for a cookie dough ice cream cake for boyfriend's birthday. Ordered it online which was awesome and convenient. I specified that I need it to say Happy Birthday etc etc but upon picking it up it looked like a standard cake, beige, drab, ugly and boring. No writing, no happy birthday, no nothing, zero color. Thankfully I had an assortment of sprinkles at home and FIXED IT but that'll be the last time I order a birthday cake from them. Had their birthday cakes years ago and they were awesome! Maybe it's just this location. (?) I just totally was not happy and for that price you'd think they make it at least look good.
It was oddly dark in there.... We visited for ice cream at around 7:30 pm (dusk) and there were no overhead lights on. Plus the menu board lights were out in a couple of places, it was weird. We've had other experiences that were okay.... the ice cream is always good, so that's why it isn't just 1 star.
This is one awful location. Slow service, disinterested and untrained staff. Smells awful as well, like the fryers are overheating. I love Dairy Queen ice cream but this place is being neglected by ownership.