Nice people but their iced coffee tastes like watered down coffee.
Food: 1
Service: 5
Mary Reusch
To the management: Our local Dunkin' doughnuts in Henderson NV apparently won't take cash anymore..yet the one on Stephanie I Green Valley does! This just doesn't make sense, so until your management clears up this issue, we will not be ordering from your stores in person anymore!!
Atmosphere: 2
Service: 2
Jackie B
Just a heads up no cash accepted at this location
Zee Marie
I don’t usually post bad reviews, but this experience was really frustrating. I pulled into the drive-thru and was greeted outside by a manager (the woman with the stars tattoo). I showed her my digital coupon, but she said they couldn’t scan it because a car had broken down in the drive-thru.
I ordered a cookie latte with coffee milk, and I had to correct her more than once because she kept repeating it back wrong through the headset. Despite that, the order was still rung up as a mint latte. She asked if I was paying by card, took my card through the back door, and a few minutes later told me through the speaker to pull up to the window.
When I got to the window, I pointed out that my drink was listed as mint chip, not cookie. They told me it wasn’t mint, so I trusted them and took the drink. But it was chocolate mint — and I really dislike mint. I also wasn’t able to use my digital coupon or earn points, and they had already charged my card $14.21. She did give me a free donut, which I appreciated, but I still left with the wrong drink, no rewards, and a frustrating experience.
Atmosphere: 1
Food: 1
Service: 1
Judy Jordan
Coffee was nasty tasted old …. I was working so I didn’t get a replacement just threw it out the wake up wraps we cool just sloppily put together carelessness
Atmosphere: 5
Food: 2
Service: 4
Linda Brock
Went for ice cream and it was good
Food: 5
Janet Anderson
Not a good Atmosphere, very dull. Don't like ordering from large tablet. Person at window was very helpful
Atmosphere: 3
Food: 4
Service: 4
PW
The one star is for the way this place is set up. It's basically a drive-thru. Yes, they do have a small lobby with a kiosk. That's it. You have to order to the kiosk. And you have to stick your head around a corner just to try to see what's available. And the kiosk will not tell you if they're out of something.
The girl who helped me, was nice. But this whole venture into getting away from simply taking someone's order, in a donut shop, doesn't work. It felt totally cold. Unwelcoming. And cheap. If this is what they have to do to save a buck, they're going to loose a lot of guests.
I just wanted to say how kind these Dunkin team members are every time I come in. I live out of state, but Dunkin is always my first stop. I just left and got a large iced coffee with pistachio and the lady that helped me was just so nice and genuine. I don’t know anyone’s names, but they’re mostly women and wear braids lol. Great team, great coffee, you all deserve appreciation. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Michael Sass
Always bright and clean. Staff is friendly and helpful. Pleasant atmosphere, comfortable and welcoming. My kind of place.
Atmosphere: 5
Food: 5
Service: 5
Jason Pawloski
No seating indoors at this one
Mike Randolph
Superfast service. Extremely friendly and helpful. Thank you
Atmosphere: 5
Food: 5
Service: 5
Rebecca Lang
Idiot workers who are completely useless and can’t make a basic coffee or fix it. Went inside even and they don’t even have a counter so I had to go through the drive through again. I waited in the lobby for awhile so it makes it seem like they were intentionally avoiding helping a customer.
No cash
Atmosphere: 2
Food: 5
Service: 1
They charge for tap water 🙃
Nice people but their iced coffee tastes like watered down coffee.
Food: 1
Service: 5
To the management: Our local Dunkin' doughnuts in Henderson NV apparently won't take cash anymore..yet the one on Stephanie I Green Valley does! This just doesn't make sense, so until your management clears up this issue, we will not be ordering from your stores in person anymore!!
Atmosphere: 2
Service: 2
Just a heads up no cash accepted at this location
I don’t usually post bad reviews, but this experience was really frustrating. I pulled into the drive-thru and was greeted outside by a manager (the woman with the stars tattoo). I showed her my digital coupon, but she said they couldn’t scan it because a car had broken down in the drive-thru.
I ordered a cookie latte with coffee milk, and I had to correct her more than once because she kept repeating it back wrong through the headset. Despite that, the order was still rung up as a mint latte. She asked if I was paying by card, took my card through the back door, and a few minutes later told me through the speaker to pull up to the window.
When I got to the window, I pointed out that my drink was listed as mint chip, not cookie. They told me it wasn’t mint, so I trusted them and took the drink. But it was chocolate mint — and I really dislike mint. I also wasn’t able to use my digital coupon or earn points, and they had already charged my card $14.21.
She did give me a free donut, which I appreciated, but I still left with the wrong drink, no rewards, and a frustrating experience.
Atmosphere: 1
Food: 1
Service: 1
Coffee was nasty tasted old …. I was working so I didn’t get a replacement just threw it out the wake up wraps we cool just sloppily put together carelessness
Atmosphere: 5
Food: 2
Service: 4
Went for ice cream and it was good
Food: 5
Not a good Atmosphere, very dull.
Don't like ordering from large tablet.
Person at window was very helpful
Atmosphere: 3
Food: 4
Service: 4
The one star is for the way this place is set up. It's basically a drive-thru. Yes, they do have a small lobby with a kiosk. That's it. You have to order to the kiosk. And you have to stick your head around a corner just to try to see what's available. And the kiosk will not tell you if they're out of something.
The girl who helped me, was nice. But this whole venture into getting away from simply taking someone's order, in a donut shop, doesn't work. It felt totally cold. Unwelcoming. And cheap. If this is what they have to do to save a buck, they're going to loose a lot of guests.
Just one person's.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I just wanted to say how kind these Dunkin team members are every time I come in. I live out of state, but Dunkin is always my first stop. I just left and got a large iced coffee with pistachio and the lady that helped me was just so nice and genuine. I don’t know anyone’s names, but they’re mostly women and wear braids lol. Great team, great coffee, you all deserve appreciation. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Always bright and clean. Staff is friendly and helpful. Pleasant atmosphere, comfortable and welcoming. My kind of place.
Atmosphere: 5
Food: 5
Service: 5
No seating indoors at this one
Superfast service. Extremely friendly and helpful. Thank you
Atmosphere: 5
Food: 5
Service: 5
Idiot workers who are completely useless and can’t make a basic coffee or fix it. Went inside even and they don’t even have a counter so I had to go through the drive through again. I waited in the lobby for awhile so it makes it seem like they were intentionally avoiding helping a customer.
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