Turkey, egg, cheese on English muffin was over cooked. Egg was crispy around the edges and I requested no cheese and there was cheese on it. The two old fashioned donuts were hard after being stored in a sandwich bag to keep fresh.
Atmosphere: 3
Food: 2
Service: 3
Amy Turnbeaugh
A HUGE shout out to JADE for her kindness & patience this morning…..her brightness lightened my day. ☀️Thank you to Crystal & crew ( whoever made my once a month hot mocha—PERFECTION!) Sometimes it’s not about the money but the personal GRATITUDE & I feel GRATEFUL— hopefully you feel my appreciation! Here’s to HUGE Hope!?✌??????????✌??
MarkRobert “Wrongway Murph” Matthew Murphy sr
Weak..window help....18$ per dozenNo cash
Atmosphere: 1
Food: 5
Service: 2
Melissa Marlow
I absolutely dislike the new inside design. You're met with a cold window that is closed off, where you cannot view any of the doughnuts. And then a touch screen to order and nobody to greet you. I only come to this location when my kids have appointments at the St. Rose Medical Center. My youngest often needs blood work done. And so as a nice treat for him, we get a donut afterwards. Unfortunately, there's no place to sit down. And we have to scroll through a menu to find what donut we want. So then we eat in the car and if he gets sticky fingers, the bathroom is also not an option. We have to go elsewhere to wash his hands. It's not customer friendly at all, but we like Dunkin and run other errands in the area afterwards. So going elsewhere is not an option.
Atmosphere: 1
Food: 5
Service: 3
MarkRobert Murphy Sr
Whont xsept cash...
Atmosphere: 5
Food: 5
Service: 1
Lj Barger
No sit down but donuts where
Atmosphere: 3
Food: 5
Service: 5
Tim Buchanan
GIRL WORKING COUNTER WAS SO FINE I MEAN SO SO FINE . I ASKED HER IF SHE AND I COULD SPEND A LITTLE TIME TOGETHER . YES SHE SAID SO HAPPY LIKE. AND ITS BEEN ABOUT A MONTH . AND WE REALLY HAVE HIT IT OFF. TALKED HER INTO LEAVING THIS JOB TAKE UP ONE WITH A GOOD FRIEND OF MINE . NOW SHE IS WAY BETTER OFF WITH FINANCES. AND LEARNING A SKILL TO LAST HER THE LONG HALL. HOW LUCKY CAN ONE GUY BE . LIKE A FELLOW SAID AINT LOVE A KICK IN THE HEAD. THIS IS JUST THE BEGINNING WE ARE GONNA BE WINNING AND MY LIFE IS GONNA BE BEAUTIFUL ... ONE DAY WE WILL BE WED SHE ALREADY PICKED OUT A KING SIZED BEDLIKE RHE SAILOR SAID AINT THAT A HOLE ON RHE BOAT. WE ARE GONNA BE WINNING I CANT STOP GRINNING . MY LIFE IS GONNA BE BEAUTIFUL !!!!!!
Atmosphere: 5
Food: 5
Service: 5
Dee Merida
I was absolutely thrilled when I heard that this Dunkin' Donuts location was reopening after a revamp, and let me tell you, it was worth the wait! The service was not just fast, but delightfully friendly, even though everything was digital. Even then, walking in, the aroma of fresh coffee greeted me, setting the perfect tone for my visit.The staff's enthusiasm at the window, was also contagious. What struck me most was their genuine warmth—being greeted with a smile made my visit even more enjoyable.Now, let's talk about the coffee! It's no exaggeration to say it was the best I've had in a long, long time. Not only was it made precisely how I like it, but the taste was exceptional.If you're in the area and craving a fantastic cup of coffee coupled with fast and friendly service, I highly recommend visiting this newly remodeled Dunkin' Donuts. It's a true gem that has rekindled my love for this beloved chain!
The tee way the windows opens the door and stairs as if she was annoyed, passive aggressive and I gave her my name. She got my bag and I ask for a cup with ice after make two purchases, she just stairs and said we not allowed to give a cup of ice, she said pay for a bottle of water with is almost 3 dollars!!! That’s ridiculous, not her fault but why so freaking rude!!!! This why business are closing down no one represents or are trained to have great customer services anymore.
Tuesday morning September 19th I went through the drive-through. I ordered half a dozen donuts. We got one pink frosted with sprinkles, two maple donuts and three chocolate. First I was under the impression they got donuts every day fresh but my donuts were hard as rocks. Literally. Especially the three chocolate, so I called in immediately asking how I fix this. I was told there was no manager on duty that they would take my name and my number and then I could call back, when I manager was available to address the situation. I specifically remember asking if I should keep the donuts to bring back to the shop or if I needed anything else in particular she seemed very confused and said basically no we can’t take the donuts back all we can do is replace them so no need to bring them back. I’ll let my manager know so you can call and talk to them. Well sadly I forgot about the situation so I didn’t call back until, Saturday the 23rd (only 3 days later tho) I spoke to the manager Monica and she was so rude and unprofessional. She told me there was no notes taken & that the only two workers that worked that day would’ve known better. & that basically it’s not possible. I have phone record of our conversation, I sadly didn’t think it was important for me to write down the ladies name who took my information butI have bank receipt, & I obviously don’t have the donuts three days later after I was told there was no need to keep them, but sadly Monica, the manager basically told me have a good one and hung up on me. Gotta love good old Dunkin’
Atmosphere: 1
Food: 1
Service: 1
James Rodriguez
How am I supposed to choose a donut that I cannot see!!!!!! They have part of the place closed off, so I have to order thru a kiosk!!! Stupid!!! No other donut shop does this! Stupid management! This is the worst dunking I've ever been to. A waste of my time!
Atmosphere: 1
Service: 1
Angel C.
The food and coffee is good. The service I usually receive is also really good and are really nice. I've never had a rude or arrogant employee. However the one complaint I do have is the fact that every time I ask for easy ice they remove like 3 ice cubes and call it a day.
Brittany L.
This Dunkin is absolutely TERRIBLE!!!!! For some reason when the family is craving Dunkin.. I always give this location another try (it's the closest to us).. and get disappointed EVERY TIME. Apparently they don't sell whip cream on the side.. whether it's for a dog or a toddler or even a drink for yourself ... IM WILLING TO PAY WHATEVER FOR A SMALL SIDE OF WHIPPED CREAM. My order is ALWAYS WRONG. Always. The last trip to this place I asked for oat milk and sugar free syrup and got neither. And was told no you can't have whipped cream our General manager doesn't allow it... and I asked even for a toddler? I'll pay for the cup etc. and I was told No.. rudely. GO TO ANOTHER LOCATION!!!!!
Turkey, egg, cheese on English muffin was over cooked. Egg was crispy around the edges and I requested no cheese and there was cheese on it. The two old fashioned donuts were hard after being stored in a sandwich bag to keep fresh.
Atmosphere: 3
Food: 2
Service: 3
A HUGE shout out to JADE for her kindness & patience this morning…..her brightness lightened my day. ☀️Thank you to Crystal & crew ( whoever made my once a month hot mocha—PERFECTION!) Sometimes it’s not about the money but the personal GRATITUDE & I feel GRATEFUL— hopefully you feel my appreciation! Here’s to HUGE Hope!?✌??????????✌??
Weak..window help....18$ per dozenNo cash
Atmosphere: 1
Food: 5
Service: 2
I absolutely dislike the new inside design. You're met with a cold window that is closed off, where you cannot view any of the doughnuts. And then a touch screen to order and nobody to greet you. I only come to this location when my kids have appointments at the St. Rose Medical Center. My youngest often needs blood work done. And so as a nice treat for him, we get a donut afterwards. Unfortunately, there's no place to sit down. And we have to scroll through a menu to find what donut we want. So then we eat in the car and if he gets sticky fingers, the bathroom is also not an option. We have to go elsewhere to wash his hands. It's not customer friendly at all, but we like Dunkin and run other errands in the area afterwards. So going elsewhere is not an option.
Atmosphere: 1
Food: 5
Service: 3
Whont xsept cash...
Atmosphere: 5
Food: 5
Service: 1
No sit down but donuts where
Atmosphere: 3
Food: 5
Service: 5
GIRL WORKING COUNTER WAS SO FINE I MEAN SO SO FINE . I ASKED HER IF SHE AND I COULD SPEND A LITTLE TIME TOGETHER . YES SHE SAID SO HAPPY LIKE. AND ITS BEEN ABOUT A MONTH . AND WE REALLY HAVE HIT IT OFF. TALKED HER INTO LEAVING THIS JOB TAKE UP ONE WITH A GOOD FRIEND OF MINE . NOW SHE IS WAY BETTER OFF WITH FINANCES. AND LEARNING A SKILL TO LAST HER THE LONG HALL. HOW LUCKY CAN ONE GUY BE . LIKE A FELLOW SAID AINT LOVE A KICK IN THE HEAD. THIS IS JUST THE BEGINNING WE ARE GONNA BE WINNING AND MY LIFE IS GONNA BE BEAUTIFUL ... ONE DAY WE WILL BE WED SHE ALREADY PICKED OUT A KING SIZED BEDLIKE RHE SAILOR SAID AINT THAT A HOLE ON RHE BOAT. WE ARE GONNA BE WINNING I CANT STOP GRINNING . MY LIFE IS GONNA BE BEAUTIFUL !!!!!!
Atmosphere: 5
Food: 5
Service: 5
I was absolutely thrilled when I heard that this Dunkin' Donuts location was reopening after a revamp, and let me tell you, it was worth the wait! The service was not just fast, but delightfully friendly, even though everything was digital. Even then, walking in, the aroma of fresh coffee greeted me, setting the perfect tone for my visit.The staff's enthusiasm at the window, was also contagious. What struck me most was their genuine warmth—being greeted with a smile made my visit even more enjoyable.Now, let's talk about the coffee! It's no exaggeration to say it was the best I've had in a long, long time. Not only was it made precisely how I like it, but the taste was exceptional.If you're in the area and craving a fantastic cup of coffee coupled with fast and friendly service, I highly recommend visiting this newly remodeled Dunkin' Donuts. It's a true gem that has rekindled my love for this beloved chain!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Hash Browns, Donuts
My favorite go-to coffee place! Rochelle is amazing at what she does! From her customer service to making the coffee!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Hash Browns, Wake-Up Wrap - Sausage Egg and Cheese
The tee way the windows opens the door and stairs as if she was annoyed, passive aggressive and I gave her my name. She got my bag and I ask for a cup with ice after make two purchases, she just stairs and said we not allowed to give a cup of ice, she said pay for a bottle of water with is almost 3 dollars!!! That’s ridiculous, not her fault but why so freaking rude!!!! This why business are closing down no one represents or are trained to have great customer services anymore.
Service: 1
Restaurantji Recommends
Stail donuts and subpar
Atmosphere: 3
Food: 3
Service: 3
Tuesday morning September 19th I went through the drive-through. I ordered half a dozen donuts. We got one pink frosted with sprinkles, two maple donuts and three chocolate. First I was under the impression they got donuts every day fresh but my donuts were hard as rocks. Literally. Especially the three chocolate, so I called in immediately asking how I fix this. I was told there was no manager on duty that they would take my name and my number and then I could call back, when I manager was available to address the situation. I specifically remember asking if I should keep the donuts to bring back to the shop or if I needed anything else in particular she seemed very confused and said basically no we can’t take the donuts back all we can do is replace them so no need to bring them back. I’ll let my manager know so you can call and talk to them. Well sadly I forgot about the situation so I didn’t call back until, Saturday the 23rd (only 3 days later tho) I spoke to the manager Monica and she was so rude and unprofessional. She told me there was no notes taken & that the only two workers that worked that day would’ve known better. & that basically it’s not possible. I have phone record of our conversation, I sadly didn’t think it was important for me to write down the ladies name who took my information butI have bank receipt, & I obviously don’t have the donuts three days later after I was told there was no need to keep them, but sadly Monica, the manager basically told me have a good one and hung up on me. Gotta love good old Dunkin’
Atmosphere: 1
Food: 1
Service: 1
How am I supposed to choose a donut that I cannot see!!!!!! They have part of the place closed off, so I have to order thru a kiosk!!! Stupid!!! No other donut shop does this! Stupid management! This is the worst dunking I've ever been to. A waste of my time!
Atmosphere: 1
Service: 1
The food and coffee is good. The service I usually receive is also really good and are really nice. I've never had a rude or arrogant employee. However the one complaint I do have is the fact that every time I ask for easy ice they remove like 3 ice cubes and call it a day.
This Dunkin is absolutely TERRIBLE!!!!! For some reason when the family is craving Dunkin.. I always give this location another try (it's the closest to us).. and get disappointed EVERY TIME. Apparently they don't sell whip cream on the side.. whether it's for a dog or a toddler or even a drink for yourself ... IM WILLING TO PAY WHATEVER FOR A SMALL SIDE OF WHIPPED CREAM. My order is ALWAYS WRONG. Always. The last trip to this place I asked for oat milk and sugar free syrup and got neither. And was told no you can't have whipped cream our General manager doesn't allow it... and I asked even for a toddler? I'll pay for the cup etc. and I was told No.. rudely. GO TO ANOTHER LOCATION!!!!!