Once again I went to El Sparrow Loco! Where your chicken doesn't get as big as a Sparrow! No more human service, so I hope you know your way around a digital menu!
Crystal Salazar
No one helps you. You're forced to use the app or their Kiosks. The Kiosks don't let you customize very well. You can't add meat to a BRC burrito. Chicken was way overcooked. Worst El Pollo Loco experience ever! Barely any toilet paper in the handicap bathroom stall.
Dan Lumello
Old left over chicken
Brandye Johnson
I came to this establishment 10585 South Eastern Avenue Henderson Nevada I ordered a two-piece chicken two sides flour tortilla, highly disappointed because this was the second time I have patronized this establishment in both times I received hair in my food, the first time I threw the food away this time I decided to pull over in their parking lot & check the food before going home to find hair in my food about 12 inch long black & red hair, I highly wouldn't recommend anyone to support this establishment because their customers are not valued & I then went inside to take the food back for a refund the workers were very standoffish and disrespectful very Unapologetic, save yourself sometime do not support this establishment for food!
Atmosphere: 1
Food: 1
Service: 1
S
The first time I ordered the double chopped chicken salad it was very good. Second time I ordered 3 piece chicken meal, it was terrible. Avoid the guacamole, very expensive and tiny with little flavor. Chips were stale. So I’ll go again but only for the salad
Atmosphere: 2
Food: 3
Service: 4
Brianna Isabella
Really like this location, most of the employees are very nice. Angelique is super nice & helpful. Will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Churros, Avocado Burrito
Joe Sparks
They always mess up the order, food is decent. Sometimes its seems like its been sitting on the grill for hours.
Food: 5
Service: 1
Gabriel Herrera
The night started rough with a power outage at home. Went to El Pollo Loco to get some good food and A/C. The lobby was not cool. Only 2 other folks in the lobby besides my family and we waited 30 min for our order. I had to approach the counter to see our order partially there. When I asked if this may be ordered, I learned that it was sitting there waiting for chips, cheese and a scoop of Mac and cheese! The employee I prompted took 10 seconds and my order was complete! Staff was nice but no one seemed to know what’s going on. I didn’t ask for the extra tortillas I ordered and paid for, because i didn’t want to throw the place into chaos. I felt bad for the folks who were still waiting for their food so I just let it go. Owner needs to get it together. Won’t be back to that location.
Atmosphere: 2
Food: 3
Service: 1
Chenelle Bragg
Walked in, was not greeted, order was supposed to be ready at 3:24, did got get it until 3:45, no apology for the wait. Watched employees use their cellphone and put it back in their pocket and proceeded to go back to touching food without washing hands. Food was mediocre. For the price food and service should be better
Cindy Diaz
Order a diet coke double chicken tostada salad no avocado. Guy repeated it back correctly. Got my drink as coke, gave it back checked my salad, had avocado on it, gave it back. Got a new drink no straw, handed me a salad no bag drove around to get a fork. Got home no dressing!!!! Very poor service
It is not a pleasant place at all, they never have the air on, it is very hot and they turn off the air for customers. The staff is horribly bad at serving customers and the food they serve in very small quantities is horrible.
Dennis Moffett
ALMOST $3.00 for water as well as all drinks. Chicken so dry your forced to buy a drink.
Atmosphere: 3
Food: 2
Service: 3
Bryan H
Terrible food and service Very dirty
Atmosphere: 1
Food: 1
Service: 1
Eric Rust
The is the second time I have been in the drive through for almost 25 to 40 minutes. They take one order at a time and won’t take the second order until one has been filled. Every car sits at the screen to place your order 5 to 10 minute minimum.
You’re losing business left and right people almost backing into each other trying to get out of the drive through. Worst service I have ever seen. I thought the first time there was an issue, this time I’ve been sitting 35 minutes started with 4 cars in front of me and still have three cars to go. Worst drive through ever!
Atmosphere: 4
Food: 4
Service: 1
Steve Balonek
Absolutely one of the worst restaurants in town. When you ask for additional items they forget about them.
Once again I went to El Sparrow Loco! Where your chicken doesn't get as big as a Sparrow! No more human service, so I hope you know your way around a digital menu!
No one helps you. You're forced to use the app or their Kiosks. The Kiosks don't let you customize very well. You can't add meat to a BRC burrito. Chicken was way overcooked.
Worst El Pollo Loco experience ever! Barely any toilet paper in the handicap bathroom stall.
Old left over chicken
I came to this establishment 10585 South Eastern Avenue Henderson Nevada I ordered a two-piece chicken two sides flour tortilla, highly disappointed because this was the second time I have patronized this establishment in both times I received hair in my food, the first time I threw the food away this time I decided to pull over in their parking lot & check the food before going home to find hair in my food about 12 inch long black & red hair, I highly wouldn't recommend anyone to support this establishment because their customers are not valued & I then went inside to take the food back for a refund the workers were very standoffish and disrespectful very Unapologetic, save yourself sometime do not support this establishment for food!
Atmosphere: 1
Food: 1
Service: 1
The first time I ordered the double chopped chicken salad it was very good. Second time I ordered 3 piece chicken meal, it was terrible. Avoid the guacamole, very expensive and tiny with little flavor. Chips were stale. So I’ll go again but only for the salad
Atmosphere: 2
Food: 3
Service: 4
Really like this location, most of the employees are very nice. Angelique is super nice & helpful. Will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Churros, Avocado Burrito
They always mess up the order, food is decent. Sometimes its seems like its been sitting on the grill for hours.
Food: 5
Service: 1
The night started rough with a power outage at home. Went to El Pollo Loco to get some good food and A/C. The lobby was not cool.
Only 2 other folks in the lobby besides my family and we waited 30 min for our order. I had to approach the counter to see our order partially there. When I asked if this may be ordered, I learned that it was sitting there waiting for chips, cheese and a scoop of Mac and cheese! The employee I prompted took 10 seconds and my order was complete!
Staff was nice but no one seemed to know what’s going on. I didn’t ask for the extra tortillas I ordered and paid for, because i didn’t want to throw the place into chaos. I felt bad for the folks who were still waiting for their food so I just let it go.
Owner needs to get it together.
Won’t be back to that location.
Atmosphere: 2
Food: 3
Service: 1
Walked in, was not greeted, order was supposed to be ready at 3:24, did got get it until 3:45, no apology for the wait. Watched employees use their cellphone and put it back in their pocket and proceeded to go back to touching food without washing hands. Food was mediocre. For the price food and service should be better
Order a diet coke double chicken tostada salad no avocado. Guy repeated it back correctly. Got my drink as coke, gave it back checked my salad, had avocado on it, gave it back. Got a new drink no straw, handed me a salad no bag drove around to get a fork. Got home no dressing!!!! Very poor service
Restaurantji Recommends
It is not a pleasant place at all, they never have the air on, it is very hot and they turn off the air for customers. The staff is horribly bad at serving customers and the food they serve in very small quantities is horrible.
ALMOST $3.00 for water as well as all drinks. Chicken so dry your forced to buy a drink.
Atmosphere: 3
Food: 2
Service: 3
Terrible food and service
Very dirty
Atmosphere: 1
Food: 1
Service: 1
The is the second time I have been in the drive through for almost 25 to 40 minutes. They take one order at a time and won’t take the second order until one has been filled. Every car sits at the screen to place your order 5 to 10 minute minimum.
You’re losing business left and right people almost backing into each other trying to get out of the drive through. Worst service I have ever seen. I thought the first time there was an issue, this time I’ve been sitting 35 minutes started with 4 cars in front of me and still have three cars to go. Worst drive through ever!
Atmosphere: 4
Food: 4
Service: 1
Absolutely one of the worst restaurants in town. When you ask for additional items they forget about them.
Atmosphere: 2
Food: 3
Service: 1
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