Almost $20 for an incredibly mediocre burger and fries? Insane. I waited forever and then they forgot my fries and I had to sit out front for almost 10 minutes further waiting. You won’t catch me ever going to this franchise again as long as I live.
Atmosphere: 2
Food: 2
Service: 2
Sam
Don't make the same mistake I did, the drive thru is empty for a reason.
Atmosphere: 1
Food: 1
Service: 1
Brittany Ross
Dear manager of fat burger
I am writing to express my disappointment with both the service and the handling of an incorrect order I received during a visit to your drive-thru on the evening of Sunday, July 27, 2025.
I placed an order that included: • One Impossible Burger with fat fries • One XXL Burger with sweet potato fries • One strawberry shake
I clearly requested no relish and asked for pickles to be placed on the side. Unfortunately, when I arrived home, I discovered that my burger still had both relish and pickles on it, which made it inedible for me.
I called the restaurant right away and spoke with a staff member named Francisco. Rather than handling the situation with empathy or professionalism, his tone was dismissive. When I explained the issue, his response was, “What do you want me to do? Remake it?”—in a tone that came off as irritated and unwelcoming.
I said yes, I would appreciate a remake. However, when I mentioned I couldn’t return that evening but would come back the next day, he told me I would need to bring the burger back, wrapped up. This seemed unreasonable given that the issue was due to a mistake on the restaurant’s part.
I’m a regular customer and normally have a good experience, so this was especially disappointing. I hope you take this feedback seriously and that steps will be taken to improve order accuracy and customer service moving forward.
Thank you for your attention to this matter. I would appreciate a response and a resolution.
Atmosphere: 1
Food: 1
Service: 1
Julien
Great customer service. Had an issue with my burger and the assistant manager lady helped me out.
Atmosphere: 5
Food: 5
Service: 5
Randy Gaess
I've been looking forward to having fatburger for the last 30 years! It was okay. Expensive! Order takeout at the drive-thru. The window attendant was wonderful
Atmosphere: 3
Food: 4
Service: 5
RACEPIMP IND
Drive thru takes time because its fresh but worth the wait
Atmosphere: 4
Food: 5
Service: 4
Derrick Day
The order taker was very slow to take our order, he forgot to bring my drink after having me park in front of the building. They were not busy yet still had slow service.
Atmosphere: 3
Food: 5
Service: 2
Tiffany Dunn
HIGHLY recommend stopping at this particular location. Fantastic customer service and fresh made food.
Atmosphere: 5
Food: 5
Service: 5
Angel Ryan
Still the best cheeseburger in Las Vegas without crossing the wagyu line. Amazing cooks and great taste.
Atmosphere: 5
Food: 5
Service: 5
jodee viera
Beat Fatburger in Vegas hands down! Wish we still stayed near this one because I miss it lol
Ordered online and waited 15 minutes at the speaker just to be spoken to. There was one car ahead of me in line, one car parked in the parking lot and they were there when I pulled up. I waited another 10 minutes to get to the window. I get to the window and they hand me my food right away. I asked if it was fresh and he said, oh yeah, we just made it. That was a lie. The oil the fries were cooked in was obviously old and slightly rancid, the fries were not fresh and the burger was disgusting. It wasn't made the way I ordered it and the flavor was not right. Everything about this location sucked from beginning to end. It was a though the recooked 2 old hamburger patties.
Atmosphere: 1
Food: 1
Service: 1
Cel Ran
I had never been to a Fatburger and I've been out here for almost 40 years. I couldn't believe how darn good that burger was! I was craving it the next day but didn't have time. On Saturday, this morning, I wanted one and the plane is advertised that it opens at 8:30. Imagine my disappointment when the guy said they weren't opening until 10.
Ugh. Had to drive around town.
Still gave 5 stars because it happens.
Janeth Martinez
Didn’t try the food due to dead roaches on the floor as soon as you walk in.
Claudia Kupfer-Newton
Many teen always hanging out
Atmosphere: 1
Food: 1
Service: 1
Ronnie Sparrow
Turkey burger was good!!! The onion rings were the best!!!
Almost $20 for an incredibly mediocre burger and fries? Insane. I waited forever and then they forgot my fries and I had to sit out front for almost 10 minutes further waiting. You won’t catch me ever going to this franchise again as long as I live.
Atmosphere: 2
Food: 2
Service: 2
Don't make the same mistake I did, the drive thru is empty for a reason.
Atmosphere: 1
Food: 1
Service: 1
Dear manager of fat burger
I am writing to express my disappointment with both the service and the handling of an incorrect order I received during a visit to your drive-thru on the evening of Sunday, July 27, 2025.
I placed an order that included:
• One Impossible Burger with fat fries
• One XXL Burger with sweet potato fries
• One strawberry shake
I clearly requested no relish and asked for pickles to be placed on the side. Unfortunately, when I arrived home, I discovered that my burger still had both relish and pickles on it, which made it inedible for me.
I called the restaurant right away and spoke with a staff member named Francisco. Rather than handling the situation with empathy or professionalism, his tone was dismissive. When I explained the issue, his response was, “What do you want me to do? Remake it?”—in a tone that came off as irritated and unwelcoming.
I said yes, I would appreciate a remake. However, when I mentioned I couldn’t return that evening but would come back the next day, he told me I would need to bring the burger back, wrapped up. This seemed unreasonable given that the issue was due to a mistake on the restaurant’s part.
I’m a regular customer and normally have a good experience, so this was especially disappointing. I hope you take this feedback seriously and that steps will be taken to improve order accuracy and customer service moving forward.
Thank you for your attention to this matter. I would appreciate a response and a resolution.
Atmosphere: 1
Food: 1
Service: 1
Great customer service. Had an issue with my burger and the assistant manager lady helped me out.
Atmosphere: 5
Food: 5
Service: 5
I've been looking forward to having fatburger for the last 30 years! It was okay. Expensive! Order takeout at the drive-thru. The window attendant was wonderful
Atmosphere: 3
Food: 4
Service: 5
Drive thru takes time because its fresh but worth the wait
Atmosphere: 4
Food: 5
Service: 4
The order taker was very slow to take our order, he forgot to bring my drink after having me park in front of the building. They were not busy yet still had slow service.
Atmosphere: 3
Food: 5
Service: 2
HIGHLY recommend stopping at this particular location. Fantastic customer service and fresh made food.
Atmosphere: 5
Food: 5
Service: 5
Still the best cheeseburger in Las Vegas without crossing the wagyu line. Amazing cooks and great taste.
Atmosphere: 5
Food: 5
Service: 5
Beat Fatburger in Vegas hands down! Wish we still stayed near this one because I miss it lol
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered online and waited 15 minutes at the speaker just to be spoken to. There was one car ahead of me in line, one car parked in the parking lot and they were there when I pulled up. I waited another 10 minutes to get to the window. I get to the window and they hand me my food right away. I asked if it was fresh and he said, oh yeah, we just made it. That was a lie. The oil the fries were cooked in was obviously old and slightly rancid, the fries were not fresh and the burger was disgusting. It wasn't made the way I ordered it and the flavor was not right. Everything about this location sucked from beginning to end. It was a though the recooked 2 old hamburger patties.
Atmosphere: 1
Food: 1
Service: 1
I had never been to a Fatburger and I've been out here for almost 40 years. I couldn't believe how darn good that burger was!
I was craving it the next day but didn't have time. On Saturday, this morning, I wanted one and the plane is advertised that it opens at 8:30. Imagine my disappointment when the guy said they weren't opening until 10.
Ugh. Had to drive around town.
Still gave 5 stars because it happens.
Didn’t try the food due to dead roaches on the floor as soon as you walk in.
Many teen always hanging out
Atmosphere: 1
Food: 1
Service: 1
Turkey burger was good!!! The onion rings were the best!!!
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