McDonald's
$ • Fast Food, Burgers, Coffee Shops
Hours:
601 N Stephanie St, Henderson
(702) 898-1881
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The staff at 601 N Stephanie in Henderson NV was snotty and awful and even though it was the staff's screw up not only did the manager refuse to do anything to fix the screw up (we ordered two DQPs one was a blt the normal DQP was a single and the girl only rang us up for a single even though when she read back the order she said double) and didn't bother to even so much as apologize. The staff acted like I was an inconvenience even though I was polite and the manager just sat...read full review
The service at this McDonald's is always great and very fast! Mary, is one of the workers there who always gives excellent customer service. She was at the front counter yesterday, not at the window this time, and she remembered me from the day I drove thru. You can't get any better than that!! Good job Mary!!!
Disaster, they can’t get right any order whatsoever, asked for bacon McMuffin I got sausage . After 25 min wait .
Rubbish !!!!
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Hours
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
People in Henderson Also Viewed
This McDonald's location in Las Vegas is known for its exceptional customer service and cleanliness. The staff often goes above and beyond to ensure customer satisfaction, even during busy times. The dining area, play area, and restrooms are regularly clean, contributing to a pleasant atmosphere. However, the restaurant has faced some challenges with food quality and customer service inconsistencies, especially during rush hours.
While many order takers and team members who deliver curbside service are friendly and polite, wait times for curbside and drive-thru can vary significantly, causing frustration for some customers. Management is encouraged to improve the order flow, ensure proper training, and possibly hire more staff to better handle busy periods.
The organization during peak times is also a concern, as workers may prioritize drive-thru orders over those waiting in the lobby. This has resulted in longer wait times for some customers, with reports of missing items from orders. One recent customer noted that they received the wrong sandwiches after using the drive-thru, although they appreciated the cleanliness of the restaurant and the freshness of the fries.
Despite these issues, customers have praised the restaurant's food quality and the accommodating nature of the staff, particularly when dealing with app-related problems. The manager and team have been recognized for their exceptional customer service, making it a place worth visiting, even if it can be busy at times.