McDonald's

Name: McDonald's
Address: 601 N Stephanie St, Henderson, Nevada, 89014, US
Telephone: (702) 898-1881
Price range: $
Rating: 2.8

$ • Fast Food, Burgers, Coffee Shops

Hours:
601 N Stephanie St, Henderson
(702) 898-1881

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About McDonald's

This McDonald's location in Las Vegas is known for its exceptional customer service and cleanliness. The staff often goes above and beyond to ensure customer satisfaction, even during busy times. The dining area, play area, and restrooms are regularly clean, contributing to a pleasant atmosphere. However, the restaurant has faced some challenges with food quality and customer service inconsistencies, especially during rush hours.

While many order takers and team members who deliver curbside service are friendly and polite, wait times for curbside and drive-thru can vary significantly, causing frustration for some customers. Management is encouraged to improve the order flow, ensure proper training, and possibly hire more staff to better handle busy periods.

The organization during peak times is also a concern, as workers may prioritize drive-thru orders over those waiting in the lobby. This has resulted in longer wait times for some customers, with reports of missing items from orders. One recent customer noted that they received the wrong sandwiches after using the drive-thru, although they appreciated the cleanliness of the restaurant and the freshness of the fries.

Despite these issues, customers have praised the restaurant's food quality and the accommodating nature of the staff, particularly when dealing with app-related problems. The manager and team have been recognized for their exceptional customer service, making it a place worth visiting, even if it can be busy at times.