Undercooked both pizzas again. Marco’s pizza for us next time.
Atmosphere: 1
Food: 1
Service: 1
LaObeja Negra
Multiple 'concerns' with my recent delivery..👀 I was Not aware that they don't apply stickers to the boxes for food tampering safety! My meat lovers melt box (pictured on Top) was barely closed 🚫 All other restaurants apply stickers so there's no tampering with food so I already wasn't sure about consuming it, but then I picked it up & immediately feel how HARD the entire "melt" is...and I have a BAD tooth so that sealed it for me that I wouldn't be able to eat it 💯 DISAPPOINTING! Then the pizza itself...."new chicken sausage" *IMO* is not worth paying extra for nor would I reorder it. I was also quoted 30 minutes and it arrived in over 40 minutes which would explain why the cheese wasn't melty and all the food was just warm to the touch 😫 i ordered here instead of Little Caesars because they are much closer to my home & I figured it would arrive On time & hot...BUT instead I basically paid over $30 for ONE bland warm pizza (couldn't eat the "melt") 😭 WHAT HAPPENED TO THE FLAVOR & FRESHNESS PIZZA HUT?!? ♾️ DISAPPOINTING! I tried calling back & a woman with an Asian accent answered, I shared my concerns & she spoke so softly I couldn't understand & when I went to ask her if she could repeat she had transferred me & I was on hold (meanwhile food getting colder) I will stick with LITTLE CAESARS HOT N READY + DEALS 🌟 Costco pizza also better deal & MUCH more flavor! I 💯 will NOT be ordering Pizza Hut again and I Definitely do NOT recommend.
Food: 1
Service: 3
J Jones
Threw away after one slice. Do not go here.
Ricardo Fino
My order was not fully complete when it was delivered. I called the number shown on the app for the store. I also checked the map for the store number. When the person picked up and I let them know what happened, they said they were transferring me to the store. I was on hold for 20 minutes. I called back again and explained nobody picked up. Lady said she was not at the store and there was nothing she could do but transfer me back. Gave me an 800 number to call that does not give an option for refund or talk to anyone. The customer service is horrible. They must do this on purpose to get customer frustrated and give up. This is the 2nd time what I order was not correct and they at this point they are steeling. Very dissatisfied. Order from another pizza place, there are about 4 other options o. This area.
Service: 1
SinCityRenegade
Ordered a stuffed crust cheese pizza with sausage. Was told my order wasn’t ready when I got there and was given a cheese pizza with no sausage.
Food: 1
Service: 1
Tori Wood
UPDATE NICE OF THEM TO RESPOND AND TRY TO EDUCATE THEIR TEAM ON PROBLEM SOLVING Pizza was promised 5:07pm at 5:25 we started wondering. Found the girl out 3 doors down looking around. She said “ there are no numbers on the houses.” Someone please let her know in old neighborhoods the numbers are on the mailboxes in front of the houses Geez!
Food: 4
Service: 1
Danni Gamestriss
My last order was incorrect, thank you Paris of (Henderson, NV location) for the apology, great customer service and actually caring about your customers. It means a lot, I order from here regurlarly and I will continue to do so.
Service: 5
Recommended dishes: Honey BBQ, Pepperoni Pizza
Luisa Rivera
My order was carry-out and the ingredients on the pizza were rotten. I called, the location and they put me on hold for over 45 min. Finally, the 2nd time I called I spoke with Sam and he said I had to call Corporate.
Atmosphere: 1
Food: 1
Service: 1
Bo Giles
Good pizza and fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Pepperoni Pizza, Personal Pan Pizza, Boneless Wings
Ghoast
Found a piece of metal in my crust and didn’t even make the pizza correctly.
I placed an order for 3 pizzas, one of which was their new Chicago tavern pizza. It was described to be cut in squares and have garlic butter and “garlic hut dust” sprinkled on it. My pizza was completely wrong and it looked nothing like the picture. When I called it took 13 minutes for someone to finally pick up the phone. When someone finally did, it was the rudest man I’ve ever encountered. I cannot believe how I was spoken to actually. He had a rude sarcastic tone when asking me, “what I wanted him to do about it.” I told him the pizza was cut in regular triangles and there was no garlic and “hut dust” on it. He told me to bring the pizza back and he would toss some hut dust on it. I said I wasn’t coming back there because I have 2 small kids and I was already annoyed about the pizza being wrong and his poor attitude towards me. He then again rudely asked me what I wanted then. I said I wanted my money back. He then huffed and said, “well I’ll get a manager for you, what do you think about that?” I said, “perfect, thank you!” I spoke to a manager who had to call her manager to finally make it right. I won’t ever come here again! Especially after seeing all the other poor reviews. I wasn’t greeted very kindly when I went to pick up pizza originally either. It amazes me how people make you feel like you’re inconveniencing them when you force them to do THEIR JOB.
Atmosphere: 1
Food: 1
Service: 1
The Wonderful Life Of ME
My first personal pan pizza was delicious, but my second was where the 2 stars comes from, it was sloppy messy and there were hairs that were cooked into the crust and cheese, it was overall disgusting having to tear apart my pizza just to get the hair out, ended up not eating the 2nd one and almost threw up from the amount of hair, the lady that works the front also does not wear a hair net. Overall very gross pizza hut.
Atmosphere: 2
Food: 2
Service: 2
Julie Dobbins
Ordered pizza for our HVAC guys installing our AC units in 116 degree weather. Pizza had zero sauce, plates, peppers and cheese did not arrive with the driver. Although I asked twice to ensure it would be. The lack of attention to their customer orders and pride I. Work is a zero at best. Very disappointed every time I have ordered and no one calls you back. Are people no longer fully trained on custo.er service. Just lacking all professionalism.
Atmosphere: 1
Food: 1
Service: 1
Johnna Maestas
We ordered pizza for delivery. The email and their online system said pizza would be done by 5:55. We started calling around 6:05 to see where our pizza was. The answering system was ATROCIOUS!!! I called FIVE times and instead of getting help they just kept cutting me off and transferring me to the store that was not answering. The first 4 boys (I believe 2-3 were the same one) wouldn’t even tell me their names correctly and then immediately transferred me despite trying to tell them my concerns. Finally Maria answered and I told her I just needed a refund for my order (at 6:12ish) and she wouldn’t because her system said it wasn’t due to be delivered until 6:30. None of my information gave me that new time to me and I continued to ask for a refund and Maria cut me off and put me and transferred me.
Then I finally drove myself to the location (which defeats the purpose) to ask for my refund. During that time, the pizza was delivered but the damage was done and I need the refund. Donna, the sort of manager, told me she needed approval. She left and came back then told me she could only void the order at the end of the day and mark it “undeliverable” and I should get my money back. She’s not sure if the points I used will get back to me. Then I’m not even allowed to know her bosses name. I can only have her name and she is only a maybe manager since she can’t even give me a refund.
Meanwhile, I watched another person drop pans on the floor then kick them around out of her way. Unsure if they wash them enough for that to be ok.
This was a hot mess. I get businesses being busy but when you have a texting system AND an updating “tracker” of your pizza, this shouldn’t happen. Then the phone system shouldn’t be transferring when no one will answer. I’m a floored and so angry.
Needless to say I would not use this location anymore. There’s a Marcos up the street. I hear dominoes is getting better and that’s not far away. There’s options…. This location should not be it.
Hoang Nguyen
This location is stealing my money. I ordered a pizza what came out to $20 plus a $10 tip. They delivered it to the wrong address and wouldn’t even refund me my money. Was also confirmed by manager and driver she dropped it off at 380 and not 388. Told me they would refund my money because I didn’t want to wait another 40 minutes for another pizza. It’s been almost a week and still didn’t revive my refund. Order #3240623195818001431026597
Undercooked both pizzas again. Marco’s pizza for us next time.
Atmosphere: 1
Food: 1
Service: 1
Multiple 'concerns' with my recent delivery..👀
I was Not aware that they don't apply stickers to the boxes for food tampering safety! My meat lovers melt box (pictured on Top) was barely closed 🚫 All other restaurants apply stickers so there's no tampering with food so I already wasn't sure about consuming it, but then I picked it up & immediately feel how HARD the entire "melt" is...and I have a BAD tooth so that sealed it for me that I wouldn't be able to eat it 💯 DISAPPOINTING! Then the pizza itself...."new chicken sausage" *IMO* is not worth paying extra for nor would I reorder it. I was also quoted 30 minutes and it arrived in over 40 minutes which would explain why the cheese wasn't melty and all the food was just warm to the touch 😫 i ordered here instead of Little Caesars because they are much closer to my home & I figured it would arrive On time & hot...BUT instead I basically paid over $30 for ONE bland warm pizza (couldn't eat the "melt") 😭 WHAT HAPPENED TO THE FLAVOR & FRESHNESS PIZZA HUT?!? ♾️ DISAPPOINTING! I tried calling back & a woman with an Asian accent answered, I shared my concerns & she spoke so softly I couldn't understand & when I went to ask her if she could repeat she had transferred me & I was on hold (meanwhile food getting colder) I will stick with LITTLE CAESARS HOT N READY + DEALS 🌟 Costco pizza also better deal & MUCH more flavor! I 💯 will NOT be ordering Pizza Hut again and I Definitely do NOT recommend.
Food: 1
Service: 3
Threw away after one slice. Do not go here.
My order was not fully complete when it was delivered. I called the number shown on the app for the store. I also checked the map for the store number. When the person picked up and I let them know what happened, they said they were transferring me to the store. I was on hold for 20 minutes. I called back again and explained nobody picked up. Lady said she was not at the store and there was nothing she could do but transfer me back. Gave me an 800 number to call that does not give an option for refund or talk to anyone. The customer service is horrible. They must do this on purpose to get customer frustrated and give up. This is the 2nd time what I order was not correct and they at this point they are steeling. Very dissatisfied. Order from another pizza place, there are about 4 other options o. This area.
Service: 1
Ordered a stuffed crust cheese pizza with sausage.
Was told my order wasn’t ready when I got there and was given a cheese pizza with no sausage.
Food: 1
Service: 1
UPDATE
NICE OF THEM TO RESPOND AND TRY TO EDUCATE THEIR TEAM ON PROBLEM SOLVING
Pizza was promised 5:07pm at 5:25 we started wondering. Found the girl out 3 doors down looking around. She said “ there are no numbers on the houses.”
Someone please let her know in old neighborhoods the numbers are on the mailboxes in front of the houses Geez!
Food: 4
Service: 1
My last order was incorrect, thank you Paris of (Henderson, NV location) for the apology, great customer service and actually caring about your customers. It means a lot, I order from here regurlarly and I will continue to do so.
Service: 5
Recommended dishes: Honey BBQ, Pepperoni Pizza
My order was carry-out and the ingredients on the pizza were rotten. I called, the location and they put me on hold for over 45 min. Finally, the 2nd time I called I spoke with Sam and he said I had to call Corporate.
Atmosphere: 1
Food: 1
Service: 1
Good pizza and fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Pepperoni Pizza, Personal Pan Pizza, Boneless Wings
Found a piece of metal in my crust and didn’t even make the pizza correctly.
Food: 1
Restaurantji Recommends
I placed an order for 3 pizzas, one of which was their new Chicago tavern pizza. It was described to be cut in squares and have garlic butter and “garlic hut dust” sprinkled on it. My pizza was completely wrong and it looked nothing like the picture. When I called it took 13 minutes for someone to finally pick up the phone. When someone finally did, it was the rudest man I’ve ever encountered. I cannot believe how I was spoken to actually. He had a rude sarcastic tone when asking me, “what I wanted him to do about it.” I told him the pizza was cut in regular triangles and there was no garlic and “hut dust” on it. He told me to bring the pizza back and he would toss some hut dust on it. I said I wasn’t coming back there because I have 2 small kids and I was already annoyed about the pizza being wrong and his poor attitude towards me. He then again rudely asked me what I wanted then. I said I wanted my money back. He then huffed and said, “well I’ll get a manager for you, what do you think about that?” I said, “perfect, thank you!” I spoke to a manager who had to call her manager to finally make it right. I won’t ever come here again! Especially after seeing all the other poor reviews. I wasn’t greeted very kindly when I went to pick up pizza originally either. It amazes me how people make you feel like you’re inconveniencing them when you force them to do THEIR JOB.
Atmosphere: 1
Food: 1
Service: 1
My first personal pan pizza was delicious, but my second was where the 2 stars comes from, it was sloppy messy and there were hairs that were cooked into the crust and cheese, it was overall disgusting having to tear apart my pizza just to get the hair out, ended up not eating the 2nd one and almost threw up from the amount of hair, the lady that works the front also does not wear a hair net. Overall very gross pizza hut.
Atmosphere: 2
Food: 2
Service: 2
Ordered pizza for our HVAC guys installing our AC units in 116 degree weather. Pizza had zero sauce, plates, peppers and cheese did not arrive with the driver. Although I asked twice to ensure it would be. The lack of attention to their customer orders and pride I. Work is a zero at best. Very disappointed every time I have ordered and no one calls you back. Are people no longer fully trained on custo.er service. Just lacking all professionalism.
Atmosphere: 1
Food: 1
Service: 1
We ordered pizza for delivery. The email and their online system said pizza would be done by 5:55. We started calling around 6:05 to see where our pizza was. The answering system was ATROCIOUS!!! I called FIVE times and instead of getting help they just kept cutting me off and transferring me to the store that was not answering. The first 4 boys (I believe 2-3 were the same one) wouldn’t even tell me their names correctly and then immediately transferred me despite trying to tell them my concerns. Finally Maria answered and I told her I just needed a refund for my order (at 6:12ish) and she wouldn’t because her system said it wasn’t due to be delivered until 6:30. None of my information gave me that new time to me and I continued to ask for a refund and Maria cut me off and put me and transferred me.
Then I finally drove myself to the location (which defeats the purpose) to ask for my refund. During that time, the pizza was delivered but the damage was done and I need the refund. Donna, the sort of manager, told me she needed approval. She left and came back then told me she could only void the order at the end of the day and mark it “undeliverable” and I should get my money back. She’s not sure if the points I used will get back to me. Then I’m not even allowed to know her bosses name. I can only have her name and she is only a maybe manager since she can’t even give me a refund.
Meanwhile, I watched another person drop pans on the floor then kick them around out of her way. Unsure if they wash them enough for that to be ok.
This was a hot mess. I get businesses being busy but when you have a texting system AND an updating “tracker” of your pizza, this shouldn’t happen. Then the phone system shouldn’t be transferring when no one will answer. I’m a floored and so angry.
Needless to say I would not use this location anymore. There’s a Marcos up the street. I hear dominoes is getting better and that’s not far away. There’s options…. This location should not be it.
This location is stealing my money. I ordered a pizza what came out to $20 plus a $10 tip. They delivered it to the wrong address and wouldn’t even refund me my money. Was also confirmed by manager and driver she dropped it off at 380 and not 388. Told me they would refund my money because I didn’t want to wait another 40 minutes for another pizza. It’s been almost a week and still didn’t revive my refund. Order #3240623195818001431026597
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
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