NEVER AGAIN - and I DO NOT RECOMMEND!! They were RUDE, LATE; yet I ordered at 10am for a 3:30pm delivery AND WE ARE LESS THAN 4 miles away! The driver said well everything is always late, then recorded it was delivered 20 mins earlier yet NOT saying or showing where YET IT WAS NOT DELIVERED UNTIL ALMOST 4:30pm, and when my App was saying it was delivered, I was frantic trying to find out where, I tried calling both the store and their online CS - NO CS ANSWERED! At Pizza Hut they are known for their thick, gooey pizza but the food was flat (LESS than a pancake), COLD & BURNT! I was sick to my stomach for both the ruining of my surprise for my daughter & Granddaughter & bcuz it gave us diarrhea! NEVER AGAIN!! NOT FOR VALENTINE’S DAY AND NOT FOR ANY DAY OF THE YEAR!!
I ORDERED IT WELL IN ADVANCE SO IF THINGS WERE RUNNING LATE, Pizza Hut HAD A SCHEDULE OF ORDERS SET FOR SPECIFIC TIME FRAMES - My Granddaughter has Gymnastics in the evening so I wanted it there for after school and to give her plenty of time prior to her Gymnastics and to have “friendly” bragging rights with all her friends as each were asking for something food related in the shape of a Heart(s)… a lot were baking so I thought “Let’s go a bit more towards the main meal.”
😤Obviously, she c/not attend that nights practice 😡 and the ONLY good thing about that was THERE WAS NOTHING TO BRAG ABOUT!!
Food: 1
Service: 1
Agustin P.
We ordered sauces and asked before we left. They said it was in the box. Get to the car, check the box, no sauce. Go back in to ask for sauces, they ask to see the box. I go get it, open it, show no sauces in box. They accuse us of taking them out. Wtffff.
Atmosphere: 1
Food: 1
Service: 1
Alon Aloni
First time and last time ordering from this location. My food was not cooked fully. Both my wings and pizza. They were nice behind the counter, but all my food needed another few minutes being cooked.
Atmosphere: 2
Food: 1
Service: 5
Elizabeth Allen
UPDATE: pizza Hut credited my order that had been delivered cold by a door dash driver, the replacement order was delivered by a pizza hut driver with a thermal bag. The food was hot and fresh and arrived on time! My issue was resolved
I placed an order for 2 medium up to 5 topping pizzas online today at 12:40 for delivery. I spend around 32$ after fees and tip. This pizza hut location is only 6min from my apartment, I have two sick kids at home who were hungry and I am exhausted so I ordered pizza. My delivery was outsourced to door dash and the driver apparently didn't have a thermal delivery box because my order arrived ice cold like leftovers. As expensive as food is today one of the reasons I ordered through Pizza Hut and not door dash in the first place is because I want hot food not leftovers. Who wants to spend over 30$ on pizza to get cold leftovers I could have had Papa Murphy's or even 7/11 pizza for a fraction of the price and fresher quality. Maybe don't outsource to DD or at least make sure the deliverer has a thermal box so people get the food they pay for. Note that my food took over an hour to get here and the dasher took 30min riding around with my food sitting in their car with no thermal box to get to me when I only live 6min away. I called to complain and apparently the person on the phone is going to credit my account but I don't see how that is possible since she didn't even ask for my information before she hung up the phone. I added an extra start just in case I am wrong about that but I'm very disappointed in the gross cold food I got and said that I wasted my money here
Atmosphere: 5
Food: 5
Service: 5
Samantha Semore
Is this really considered "hand tossed" these days?? I always order Pan and decided to do something different today. Got the hand tossed all through my childhood so was looking forward to a nostalgic slice, but this seems like thin crust to me. SOOO disappointed. I order personal pans and full sized from this location several times a month...seems like I need to go elsewhere considering this huge lack in quality.
Atmosphere: 3
Food: 1
Service: 3
Velma Peace
Fast service great food. Great price
Atmosphere: 5
Food: 5
Service: 5
Joaquin Lopez
Twice I tried ordering from here and both times they give me pizza with the wrong toppings. This pizza was supposed to have pepperoni. Can’t even cut the pizza properly.
Food: 3
Service: 1
Structure Mandatory
Matt, rhi, thank you for always being kind, always working well under pressure
Atmosphere: 5
Food: 5
Service: 5
Moondragon1821
Ordered via phone for lunch, as I usually do when I'm just getting a personal pan pizza for myself during work hours. On Wed, I got there after 20 minutes and was told the order never came through. Ordered again on Friday and there was basically no sauce and like NO cheese on the pizza. I chalked it up to Friday the 13th bad luck, but that doesn't excuse the fact that it was made improperly. I've never had such a bad pizza ( regular or the personal pan ) in the 15 years as an adult that I've ordered from PizzaHut. This was ridiculously subpar. It was basically buttered bread a teeny bit of sauce and a light sprinkle of cheese instead of what I know their pan pizzas usually look like.
Atmosphere: 3
Food: 1
Service: 2
Alex Silvas
Since when did Pizza Hut go so down hill. The dough is hardly cooked through. Every topping on both pizza’s is hardly even cooked. It’s like there is fresh mushrooms and bell pepper on top. Wouldn’t chance it even as a last minute idea. Spend your money elsewhere
I returned home and took a bite of my pizza only to end up pulling a long hair out of my mouth. I do not have hair, and the person who was making and cutting pizzas that night just happened to have the long brown hair I found. She did not wear a hat or hair net. I tried to get a refund and was told to call the manager who conveniently is not available. There was attitude from the person who answered the phone. I decided to escalate to corporate and will contact the franchisee about their inability to maintain corporate standards.
Atmosphere: 1
Food: 1
Service: 1
Rebecca
Be sure to check your orders here. Two orders ago they forgot the ranch dips. One order ago they forgot the soda. This most recent order, they forgot to put pepperoni on my pepperoni pizza. Another time I ordered a large and was delivered a medium.
Apparently reading comprehension is lacking at this location.
gerald cabrera
The Pizza was ordered by phone. When I went to pick it up the food was fresh and piping hot. I haven't been to Pizza Hut in years so I was surprised how good it was. I'll be back.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cinnamon Sticks, Pizza
Chili
I ordered delivery of two pizzas and they were both great! Very fresh, hot, and timely delivery. This is my second time ordering from this Pizza Hut in the past month after two years of boycotting for lack of quality. I dont know if its under new management but they are definitely back on track with the quality that made the Pizza Hut name. Thanks for the great pies!!!
VALENTINE’S DAY DISASTER!!
I ordered 2 Heart shaped pizzas at 10:00am for a 3:30pm delivery…
1 Pepperoni/Cheese 💜 HEART
1 Pineapple/Cheese 💟 SHAPED
NEVER AGAIN - and I DO NOT RECOMMEND!!
They were RUDE, LATE; yet I ordered at 10am for a 3:30pm delivery AND WE ARE LESS THAN 4 miles away! The driver said well everything is always late, then recorded it was delivered 20 mins earlier yet NOT saying or showing where YET IT WAS NOT DELIVERED UNTIL ALMOST 4:30pm, and when my App was saying it was delivered, I was frantic trying to find out where, I tried calling both the store and their online CS - NO CS ANSWERED! At Pizza Hut they are known for their thick, gooey pizza but the food was flat (LESS than a pancake), COLD & BURNT! I was sick to my stomach for both the ruining of my surprise for my daughter & Granddaughter & bcuz it gave us diarrhea! NEVER AGAIN!! NOT FOR VALENTINE’S DAY AND NOT FOR ANY DAY OF THE YEAR!!
I ORDERED IT WELL IN ADVANCE SO IF THINGS WERE RUNNING LATE, Pizza Hut HAD A SCHEDULE OF ORDERS SET FOR SPECIFIC TIME FRAMES - My Granddaughter has Gymnastics in the evening so I wanted it there for after school and to give her plenty of time prior to her Gymnastics and to have “friendly” bragging rights with all her friends as each were asking for something food related in the shape of a Heart(s)… a lot were baking so I thought “Let’s go a bit more towards the main meal.”
😤Obviously, she c/not attend that nights practice 😡 and the ONLY good thing about that was THERE WAS NOTHING TO BRAG ABOUT!!
Food: 1
Service: 1
We ordered sauces and asked before we left. They said it was in the box. Get to the car, check the box, no sauce. Go back in to ask for sauces, they ask to see the box. I go get it, open it, show no sauces in box. They accuse us of taking them out. Wtffff.
Atmosphere: 1
Food: 1
Service: 1
First time and last time ordering from this location. My food was not cooked fully. Both my wings and pizza. They were nice behind the counter, but all my food needed another few minutes being cooked.
Atmosphere: 2
Food: 1
Service: 5
UPDATE: pizza Hut credited my order that had been delivered cold by a door dash driver, the replacement order was delivered by a pizza hut driver with a thermal bag. The food was hot and fresh and arrived on time! My issue was resolved
I placed an order for 2 medium up to 5 topping pizzas online today at 12:40 for delivery. I spend around 32$ after fees and tip. This pizza hut location is only 6min from my apartment, I have two sick kids at home who were hungry and I am exhausted so I ordered pizza. My delivery was outsourced to door dash and the driver apparently didn't have a thermal delivery box because my order arrived ice cold like leftovers. As expensive as food is today one of the reasons I ordered through Pizza Hut and not door dash in the first place is because I want hot food not leftovers. Who wants to spend over 30$ on pizza to get cold leftovers I could have had Papa Murphy's or even 7/11 pizza for a fraction of the price and fresher quality. Maybe don't outsource to DD or at least make sure the deliverer has a thermal box so people get the food they pay for. Note that my food took over an hour to get here and the dasher took 30min riding around with my food sitting in their car with no thermal box to get to me when I only live 6min away. I called to complain and apparently the person on the phone is going to credit my account but I don't see how that is possible since she didn't even ask for my information before she hung up the phone. I added an extra start just in case I am wrong about that but I'm very disappointed in the gross cold food I got and said that I wasted my money here
Atmosphere: 5
Food: 5
Service: 5
Is this really considered "hand tossed" these days?? I always order Pan and decided to do something different today. Got the hand tossed all through my childhood so was looking forward to a nostalgic slice, but this seems like thin crust to me. SOOO disappointed. I order personal pans and full sized from this location several times a month...seems like I need to go elsewhere considering this huge lack in quality.
Atmosphere: 3
Food: 1
Service: 3
Fast service great food. Great price
Atmosphere: 5
Food: 5
Service: 5
Twice I tried ordering from here and both times they give me pizza with the wrong toppings. This pizza was supposed to have pepperoni. Can’t even cut the pizza properly.
Food: 3
Service: 1
Matt, rhi, thank you for always being kind, always working well under pressure
Atmosphere: 5
Food: 5
Service: 5
Ordered via phone for lunch, as I usually do when I'm just getting a personal pan pizza for myself during work hours. On Wed, I got there after 20 minutes and was told the order never came through. Ordered again on Friday and there was basically no sauce and like NO cheese on the pizza. I chalked it up to Friday the 13th bad luck, but that doesn't excuse the fact that it was made improperly. I've never had such a bad pizza ( regular or the personal pan ) in the 15 years as an adult that I've ordered from PizzaHut. This was ridiculously subpar. It was basically buttered bread a teeny bit of sauce and a light sprinkle of cheese instead of what I know their pan pizzas usually look like.
Atmosphere: 3
Food: 1
Service: 2
Since when did Pizza Hut go so down hill. The dough is hardly cooked through. Every topping on both pizza’s is hardly even cooked. It’s like there is fresh mushrooms and bell pepper on top. Wouldn’t chance it even as a last minute idea. Spend your money elsewhere
Food: 1
Restaurantji Recommends
The staff was not friendly
I returned home and took a bite of my pizza only to end up pulling a long hair out of my mouth. I do not have hair, and the person who was making and cutting pizzas that night just happened to have the long brown hair I found. She did not wear a hat or hair net. I tried to get a refund and was told to call the manager who conveniently is not available. There was attitude from the person who answered the phone. I decided to escalate to corporate and will contact the franchisee about their inability to maintain corporate standards.
Atmosphere: 1
Food: 1
Service: 1
Be sure to check your orders here. Two orders ago they forgot the ranch dips. One order ago they forgot the soda. This most recent order, they forgot to put pepperoni on my pepperoni pizza. Another time I ordered a large and was delivered a medium.
Apparently reading comprehension is lacking at this location.
The Pizza was ordered by phone. When I went to pick it up the food was fresh and piping hot. I haven't been to Pizza Hut in years so I was surprised how good it was. I'll be back.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cinnamon Sticks, Pizza
I ordered delivery of two pizzas and they were both great! Very fresh, hot, and timely delivery. This is my second time ordering from this Pizza Hut in the past month after two years of boycotting for lack of quality. I dont know if its under new management but they are definitely back on track with the quality that made the Pizza Hut name. Thanks for the great pies!!!
Atmosphere: 5
Food: 5
Service: 5
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