Popeyes Louisiana Kitchen

Absolutely HORRIFIC service. Ordered online and items ordered were completely WRONG on every single item. SERVICE on drive through is always terrible. You will always be told to “hold on” each and every time with waits of over 8+ mins before they can take ur order on the drive thru. Figured I’d order online-A MESS! Ordered a family meal of 20+ wings and specifically asked for classic- guess what they gave me - ALL SPICY. Asked for classic fried chicken- GOT 8 biscuits instead. Asked for garlic parm sauce on the side- got 20+ honey packs instead. NEVER AGAIN!!

Dietary restrictions: Asked for non spicy wings due to dietary restrictions- please expect these ignorant people to give u spicy food . They don’t know how to listen, read if u order online nor follow instructions

Atmosphere: 1

Food: 1

Service: 1

I can’t speak for the daytime staff but the night time staff seems completely incompetent. Wait times were ridiculous considering we were the only customers and they completely messed up the orders

I ordered online and gave it a few mins before picking it up. A guest arrives the same as me. She shows the cashier her phone, and she gives her the items. My pick-up was right behind the previous guest. The cashier walks away to wash her hands. She stands there for a minute and refuses to come back to the counter. I attempted to get her attention, and she told me to wait a min. She goes back to dry her hands and walks towards the counter. I informed her I'm here to pick up the 2 bags on the counter. I'm ignored. I also attempt to show her my phone she ignores me. The person on duty says she doesn't understand. However, she's taking orders at the register. She understood when the previous guest came for their pick up, and she understood the men that were waiting behind me. I was in the store about 7 mins. I asked for a refund since no one was able to assist me that understood, and that's when they walked over to hand me my items. The ice was melted, no sauce was given.

Atmosphere: 2

Food: 2

Service: 1

Expect to wait 20-30 mins no matter what you order , they don’t “greet” you. I don’t mean like saying “hello” , I mean you will stand there for 10 mins with no one saying anything to you. They service the drive thru first before they check on anyone in the inside. I’ve never seen anything like it, they serviced the wholleeeeeeeee drive thru line and never spoke to anyone in the lobby for 10 mins! It was at least 5-6 people in there, I truly blame management. I left the inside and went through the drive through in order to be serviced. I would’ve left but they make cancelling your order a headache and I preordered through the app. This is not the place to go on your lunch.

Atmosphere: 1

Food: 1

Service: 1

I was told they ran out of chicken when I tried to place an order in the drive through despite them still accepting pick up orders

7pm and they close the lobby so drive thru has a buncha people. This one in vegas sucks vs any other popeyes. Wish i could post a video right now of it been in line stuck for bout 10min so far cars barely moving

Service is always terrible here. Food is never ready-your always having to wait.

Parking: Getting into the shopping center itself is a nightmare.

Atmosphere: 1

Food: 2

Service: 1

Tried 3 times. Dry every time.

This popeyes is a joke😂😂😂. They try to overcharge you. Stay away from this location im telling you

Atmosphere: 1

Food: 1

Service: 1

Where there on Monday 12/30/24 only drive through open. Wanted to go inside and sit down. So left, came back Tuesday majority wanted drive through so used it. Ordered for 6 people, so it took a while for us to order. Then, when we got the take out order 3 sandwiches were wrong, and the fries were like they were thrown (aka) dumped in the bag. The drinks were good even the one that wanted no ice was correct. I like chicken and I like spicy. Had my mouth set on a Ghost Pepper sandwich, but it wasn't going to be today. Next time I'll go inside then we can cheek it before we get home

Always screwing up my order, twice this month in fact. Check your order before you leave they are incompetent.

Atmosphere: 2

Food: 2

Service: 1

Service is always badd and super slow they don't greet you or let you know it will be a minute when they could they are just standing talking to eachother I go hear alot, always the same and the tables are never ever clean every time I come in it's dirty the worst thing is the really slow and bad communication with costumers

Atmosphere: 1

Food: 4

Service: 1

The restaurant is consistently clean and the food is almost always spot on. The wait at the drive-through has to be seen to be believed. You either get served right away or you wait ten minutes. When I arrived at the window, the young man was busy on his phone. I will come back because I like the food, but it's a good idea to just go inside.

Atmosphere: 4

Food: 4

Service: 1

waited in line for over 20 min with one car ahead of me. second time its been like this. finally get up to the window and the kid is playing on his phone instead of doing literally anything. absolutely ridiculous.

Atmosphere: 1

Food: 3

Service: 1

Turkey was awesome fir

Atmosphere: 5

Food: 5

Service: 5