Ordered for pick up, order was wrong and shakes were liquid. Not the first time this has happened at this location.
Food: 1
Jake C
This review could be purely based on the service. Now I'm not sure if I was being punked, or that was the genuine disposition of the two young men working tonight, but either way, it rocked. Sarcastic or not, I appreciated the emphatic greeting. The sandwich was ready by the time we arrived, as it was an online order. Super quick and efficient, and cherry, as you would have it.The sandwich though- it's why we go to Potbelly. These guys understood the assignment when it came to the "Lucky 7." Potbelly bread goes without saying, crunchy but still soft and just holds everything in- the best it can. The Lucky 7 should just be called the "Meat Sweats/Food Coma." Turkey, Ham, Roast Beef, Mortadella, Capicola, Salami, Pepperoni, Provolone and then add whatever veggies you like, not excluding roasted red peppers, giardiniera, artichokes(!) It's absurd and a full meal for a pair of people. It was great and we will keep coming back.
Atmosphere: 5
Food: 5
Service: 5
Steph P
Never again. This is the second time I’ve ordered delivery and the second time I paid for double cheese only to get NO CHEESE. I hate this place.
Food: 1
Service: 1
Vance Mellen
I've been going to Potbelly's in Chicago for about 15 years or more. Used to go to the original shop A LOT. Started up about the same time as Jimmy Johns. I've always preferred potbelly sandwiches.I highly recommend the turkey with provolone, add bacon. Simple. Rolled through the oven to become nice and crispy and hot, and then covered with lettuce and any other goodies you like. If you like it a little spicy, make sure that you get their homebrewed peppers in olive oil on top. Truly fantastic. The big pickles are cheap and great, and the chips they make are very tasty.This is one of the best sandwiches I've had in Vegas area. I still love cheba Hut who also krispies up their sandwiches in an oven. Jersey Mike's would be my second favorite. I would put Potbelly's up there with all of these.There are a few slight differences in the menu between here and Chicago. I thought the shake was a little bit too thin here, and I was surprised at the high cost of the shake. It seems like they are a lot cheaper in Chicago (first place I stopped when I went back to Chicago was Potbelly's about 5 months ago!). This particular store made up for the thin shake by piling on almost twice as much turkey as I ever got in Chicago. Very nice! Most of the stores in Chicago have a little platform where local musicians can come and play for tips.Get the chocolate and Oreo shake and ask them to make it extra thick. The wreck sandwich and the meatball are both fantastic. Sugar cookie is fantastic.
Parking: Easy.
Kid-friendliness: Very nice.
Wheelchair accessibility: Easy
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Meatball, Pickle, A Wreck
Gourmand
Food was ok - not prepared how I had ordered it, but still tasted fine.Staff were unfriendly during my encounter and looked like they hated working there.Location is also not ideal as it is not easy getting in and out of this area.
Atmosphere: 3
Food: 3
Service: 3
Sam 3
They CLOSED EARLY!!! The food is good, but damn update the store times!! Gas is too expensive for this, what a shame !
Atmosphere: 5
Food: 5
Service: 1
Asia Briggs
Do not eat here, everything is molded and dirty! Andrea the manager is unprofessional and has a bad
Atmosphere: 1
Food: 1
Service: 1
Debbie L
They do not open on time. It is 11:20. The door is still locked and they are in there but they don’t answer the phone
cindy spenard
On my 1st time here, I ordered an "Chicken Club" original size, no cash,The sandwich was a little spicy but super YUMMY!!The Sandwich maker made an awesome suggestion.
I used to go here all the time, but recently on their Italian sub they only give you 3 pieces of meet, 1 of each type they advertise. Definitely not enough meat for a 9 dollar sub. Subway, Firehouse, Jersey, all give you much more meat for what you spend.
Atmosphere: 3
Food: 1
Service: 3
Kodi Scott
First time trying this chain restaurant. Store was clean and the staff was kind. Food was pretty good for the price! The only thing i didn't realize is the hot peppers they serve on the sub are jalapeños not crushed red hot peppers so it was a little spicy.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Mac
Chad Jackson
Potbelly is my favorite of the major chain sandwich shops. I will go out of my way to enjoy the sandwiches here. Friendly staff, generally quick service and quality food. Doesn’t try to be more than a good meal made to order.
Tanisha The Great
I usually only door dash but I have grown to hate that service. I went in for the first time and the service was meh. We felt like we were bothering the guy and our very being there was some kind of annoyance. It was awkward. The next time we got "Kinzy", pardon if the spelling is wrong. Her bubbly personality honestly made up for it. She was genuinely kind and provided fantastic customer service.I recommend checking your order if you order online or through a service, it's comical how much they get stuff wrong.
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Soup, Chicken Pot Pie Soup, Chicken Salad
Tracy Criton
The tuna tasted way too fishy but other than that the ingredients were fresh, customer service was excellent
Friendly
Atmosphere: 5
Food: 5
Service: 5
Ordered for pick up, order was wrong and shakes were liquid. Not the first time this has happened at this location.
Food: 1
This review could be purely based on the service. Now I'm not sure if I was being punked, or that was the genuine disposition of the two young men working tonight, but either way, it rocked. Sarcastic or not, I appreciated the emphatic greeting. The sandwich was ready by the time we arrived, as it was an online order. Super quick and efficient, and cherry, as you would have it.The sandwich though- it's why we go to Potbelly. These guys understood the assignment when it came to the "Lucky 7." Potbelly bread goes without saying, crunchy but still soft and just holds everything in- the best it can. The Lucky 7 should just be called the "Meat Sweats/Food Coma." Turkey, Ham, Roast Beef, Mortadella, Capicola, Salami, Pepperoni, Provolone and then add whatever veggies you like, not excluding roasted red peppers, giardiniera, artichokes(!) It's absurd and a full meal for a pair of people. It was great and we will keep coming back.
Atmosphere: 5
Food: 5
Service: 5
Never again. This is the second time I’ve ordered delivery and the second time I paid for double cheese only to get NO CHEESE. I hate this place.
Food: 1
Service: 1
I've been going to Potbelly's in Chicago for about 15 years or more. Used to go to the original shop A LOT. Started up about the same time as Jimmy Johns. I've always preferred potbelly sandwiches.I highly recommend the turkey with provolone, add bacon. Simple. Rolled through the oven to become nice and crispy and hot, and then covered with lettuce and any other goodies you like. If you like it a little spicy, make sure that you get their homebrewed peppers in olive oil on top. Truly fantastic. The big pickles are cheap and great, and the chips they make are very tasty.This is one of the best sandwiches I've had in Vegas area. I still love cheba Hut who also krispies up their sandwiches in an oven. Jersey Mike's would be my second favorite. I would put Potbelly's up there with all of these.There are a few slight differences in the menu between here and Chicago. I thought the shake was a little bit too thin here, and I was surprised at the high cost of the shake. It seems like they are a lot cheaper in Chicago (first place I stopped when I went back to Chicago was Potbelly's about 5 months ago!). This particular store made up for the thin shake by piling on almost twice as much turkey as I ever got in Chicago. Very nice! Most of the stores in Chicago have a little platform where local musicians can come and play for tips.Get the chocolate and Oreo shake and ask them to make it extra thick. The wreck sandwich and the meatball are both fantastic. Sugar cookie is fantastic.
Parking: Easy.
Kid-friendliness: Very nice.
Wheelchair accessibility: Easy
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Meatball, Pickle, A Wreck
Food was ok - not prepared how I had ordered it, but still tasted fine.Staff were unfriendly during my encounter and looked like they hated working there.Location is also not ideal as it is not easy getting in and out of this area.
Atmosphere: 3
Food: 3
Service: 3
They CLOSED EARLY!!! The food is good, but damn update the store times!! Gas is too expensive for this, what a shame !
Atmosphere: 5
Food: 5
Service: 1
Do not eat here, everything is molded and dirty! Andrea the manager is unprofessional and has a bad
Atmosphere: 1
Food: 1
Service: 1
They do not open on time. It is 11:20. The door is still locked and they are in there but they don’t answer the phone
On my 1st time here, I ordered an "Chicken Club" original size, no cash,The sandwich was a little spicy but super YUMMY!!The Sandwich maker made an awesome suggestion.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Club
Restaurantji Recommends
I used to go here all the time, but recently on their Italian sub they only give you 3 pieces of meet, 1 of each type they advertise. Definitely not enough meat for a 9 dollar sub. Subway, Firehouse, Jersey, all give you much more meat for what you spend.
Atmosphere: 3
Food: 1
Service: 3
First time trying this chain restaurant. Store was clean and the staff was kind. Food was pretty good for the price! The only thing i didn't realize is the hot peppers they serve on the sub are jalapeños not crushed red hot peppers so it was a little spicy.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Mac
Potbelly is my favorite of the major chain sandwich shops. I will go out of my way to enjoy the sandwiches here. Friendly staff, generally quick service and quality food. Doesn’t try to be more than a good meal made to order.
I usually only door dash but I have grown to hate that service. I went in for the first time and the service was meh. We felt like we were bothering the guy and our very being there was some kind of annoyance. It was awkward. The next time we got "Kinzy", pardon if the spelling is wrong. Her bubbly personality honestly made up for it. She was genuinely kind and provided fantastic customer service.I recommend checking your order if you order online or through a service, it's comical how much they get stuff wrong.
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Soup, Chicken Pot Pie Soup, Chicken Salad
The tuna tasted way too fishy but other than that the ingredients were fresh, customer service was excellent
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