QDOBA Mexican Eats

I was reluctant to order from this restaurant because of the 4.2 star rating. But I read some more recent reviews and they were favorable. So I decided to order.

After I placed my order on Uber eats, I immediately called the store to make sure that the sauces that I ordered were on the side. First of all, it took me three calls to actually get a person. The first two went to voicemail. Laughable. You don't even have enough staff to pick up your phone? When a man finally picked up, he had a hard time understanding what I was trying to say, he was trying, but obviously my message did not get across correctly. He verified with me that my sauce would be on the side, but I asked him if he would send me a few extra sauces and that this was the first time I was trying his restaurant. He said sure. This gentleman was courteous, but with all due respect, not the one you want talking to customers only because of the language barrier.

I received my order with the three sauces that I requested, nothing extra as I had been promised and my bowl was missing the guacamole. Without the guacamole, and some extra sauce, most bowls like this can be very dry. When it comes to sauces, there's not even a way you can request three of the same sauce. They allow you to choose three on Uber eats, but you can't order three of the same sauce or even a way to pay for additional sauce.

The the adobo chicken I had was wonderful. To be honest, the bowl was pretty tasty. More tasty than Chipotle, so this is the place I would have gone back to, had my first experience not been so poor.

I tried to call back and get a number for their corporate office, but of course, it just went to voicemail. I called another location and the same thing happened. You can't make stuff like this up. I wish I was. Then, you go to their website, and there's not even a phone number to call. You have to give out all your personal information in a form to even contact this company.

Come on folks. It's 2025. Get a customer service telephone number if you really care. I completed the survey that they had on their receipt and requested a call back. I'm not going to hold my breath. And just to let you know Qdoba, if there had been a phone number I could have called, you probably would have avoided this negative review.

Follow up:
As if there wasn't enough negative during my experience, I completed the survey and also completed the section asking for a call back. After four business days, no call back. It's obvious this company does not care about their customers. I guess that shows why they have 4.1 stars. Why have a survey if you're not going to respond to it? It's just wasting your money. And wasting your customers time.

Food: 5

Service: 1

I live by this place and it's always good. Never too busy either.

Atmosphere: 5

Food: 5

Service: 5

Certainly miles to the south of others in this category. Surprised that the outlet remains open, Chipotle, perhaps a purchase target for storefronts not in cuisine essence?

Atmosphere: 3

Food: 3

Service: 4

We enjoyed our meal so much we came back another night for dinner. Service was excellent and the food is delicious!

Atmosphere: 5

Food: 5

Service: 5

Had to check out after hearing it’s better than chipotle! It was very good very fresh! The staff was very nice and helpful and patient with me since it was my first time :) I will be a regular for sure!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl with Grilled Adobo Chicken

The food was great and got served a good amount of food

Atmosphere: 4

Food: 4

Service: 4

Seems like this location doesn’t get your order right unless you’re there. In today’s online order my NACHOS were so water and barely had queso. I expect that from chipotle. I think they gave me the water from the corn and/or beans with a dab or cheese.

Atmosphere: 5

Food: 4

Service: 2

Vegetarian options: Easy to not put meat on dish

Dietary restrictions: Not for vegan

Kid-friendliness: Has kids meal

Wheelchair accessibility: Wheelchair accessible

Atmosphere: 3

Food: 5

Service: 4

Expensive, didn't listen to what I ordered, like the old Wendy's commercial, where's the beef ..... ordered 2 steak burritos didn't want rice specifically said no rice it was all rice maybe 8-10 pieces of steak. No buano.

Atmosphere: 1

Food: 1

Service: 1

Excellent food. Great service, it really helps when they listen to your choices! Plenty of choices to make. I will return soon!

well, I had a problem, but they went out of their way to fix it so my review went up. Nowadays, businesses sometimes are not able to deliver the expected level of service every time but what I really care about is their ability to fix the problem.

Atmosphere: 4

Food: 3

Service: 4

First off the staff are very nice and we loved the food. My chicken burrito was so big and my wife's bowl was overloaded.

Atmosphere: 5

Food: 5

Service: 5

From California, this place is just like a Chipotle but the ingredients seem to taste better. They have a mini bowl which my wife really liked. Other different options as well.Place was clean and nice.

Atmosphere: 4

Food: 5

Service: 4

I'd eat here more often if they accepted cash. The food is really good.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Chips and Queso

The food is delicious ? and it's not expensive, a dish choosing what you like costs you no more than $15.

Atmosphere: 5

Food: 5

Service: 5