They have horrible customer service. I had to call a total of 12 times for the employee to actually answer the phone. She kept picking up the phone & hanging up. When she finally actually answered all she said was Burger King very rudely & when I asked her the question I had she answered very rudely.
Service: 1
Joe Guerrero
Construction or not they always make you park and wait so annoying and I dont feel like driving down to the other BK its still better then the McDonald's across the street at least BK has so far never forgotten an item but still what a headache
Atmosphere: 1
Food: 1
Service: 1
Carter “Grandpa” Skillman
During a remodel you could at least make sure the fries aren't cold
Atmosphere: 1
Service: 4
Vivian Louis
At this store i was greeted right away , An employee named Shelsi had great customer service .I was indecisive on what to eat , Shelsi went above and beyond to recommended some of the best meals and desserts. The food was warm , fries were fresh and food was served fast . Thank you
Atmosphere: 5
Food: 5
Service: 5
Alexander Espinoza
Poor service, very slow
James Drawback
Just pure horrible. I would not recommend this Burger King. Definitely a terrible place
Atmosphere: 1
Food: 1
Service: 1
Osmany Morazan
They don't honor coupons; they don't apply them to your purchases.
Atmosphere: 1
Food: 1
Service: 1
C Eugene Frazier
On Thursday morning of October 23rd 2025 at 258am. I ordered my food thru the drive thru at the Burger King on Tropicana and Pecos. But apparently this location had just installed a new operating system but I was unable to add bacon to my sandwich
Atmosphere: 1
Food: 4
Service: 1
Ricardo Perez
It’s a ok location it’s a Burger King but why is it that your fountain drinks are so flat ? Like there’s no flavor its just watered downed
Atmosphere: 3
Food: 4
Service: 4
Mrs Scanlon
This location has the best staff. They are so nice. Food is always fresh. Britnney and the rest of the crew are amazing. It's always the staff I say that makes a place great.
It really does matter how customers are treated. It matters how you carry yourself and the proffesionalism one shows when any type of situation comes up. The day crew handling an ugly customer very well to the night time ladies who always are the sweetest, this location is the only one I will ever go to. Food got a 4 star because I ordered a Jr whopper without onions and there were onions on it. I think it was a new person , mistakes happen and because of the way this crew worked I was able to just let them know and take it off myself not wanting them to make a whole other one. Attitudes are everything. Luckily this location has great attitudes. Clean place. Friendly workers, good management. Great job. You all deserve a raise.
Atmosphere: 5
Food: 4
Service: 5
Alfredo Silva
/worst service 15 minutes and did not take order. I understand technology is takin over customer service. But. Next time i will order food from amazon.
Atmosphere: 1
Food: 1
Service: 1
Foo113
The drive thru took forever and there were no other customers the employees basically ignored me they should be fired
Atmosphere: 1
Food: 3
Service: 1
Junglist1974
Most burger Kings are good. It’s the one on Warm Springs that’s a problem for me.
Atmosphere: 3
Food: 3
Service: 3
Leonardo Molina
Ordered online, they had me park despite being the only customer there. I only ordered one kids meal and a whopper. Waited 15 minutes outside before I went inside and ask for my order which was already ready. Chicken nuggets that I got for my son were hard as rocks. Wont be coming here anymore.
They have horrible customer service. I had to call a total of 12 times for the employee to actually answer the phone. She kept picking up the phone & hanging up. When she finally actually answered all she said was Burger King very rudely & when I asked her the question I had she answered very rudely.
Service: 1
Construction or not they always make you park and wait so annoying and I dont feel like driving down to the other BK its still better then the McDonald's across the street at least BK has so far never forgotten an item but still what a headache
Atmosphere: 1
Food: 1
Service: 1
During a remodel you could at least make sure the fries aren't cold
Atmosphere: 1
Service: 4
At this store i was greeted right away , An employee named Shelsi had great customer service .I was indecisive on what to eat , Shelsi went above and beyond to recommended some of the best meals and desserts. The food was warm , fries were fresh and food was served fast . Thank you
Atmosphere: 5
Food: 5
Service: 5
Poor service, very slow
Just pure horrible. I would not recommend this Burger King. Definitely a terrible place
Atmosphere: 1
Food: 1
Service: 1
They don't honor coupons; they don't apply them to your purchases.
Atmosphere: 1
Food: 1
Service: 1
On Thursday morning of October 23rd 2025 at 258am. I ordered my food thru the drive thru at the Burger King on Tropicana and Pecos. But apparently this location had just installed a new operating system but I was unable to add bacon to my sandwich
Atmosphere: 1
Food: 4
Service: 1
It’s a ok location it’s a Burger King but why is it that your fountain drinks are so flat ? Like there’s no flavor its just watered downed
Atmosphere: 3
Food: 4
Service: 4
This location has the best staff. They are so nice. Food is always fresh. Britnney and the rest of the crew are amazing. It's always the staff I say that makes a place great.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It really does matter how customers are treated. It matters how you carry yourself and the proffesionalism one shows when any type of situation comes up. The day crew handling an ugly customer very well to the night time ladies who always are the sweetest, this location is the only one I will ever go to. Food got a 4 star because I ordered a Jr whopper without onions and there were onions on it. I think it was a new person , mistakes happen and because of the way this crew worked I was able to just let them know and take it off myself not wanting them to make a whole other one. Attitudes are everything. Luckily this location has great attitudes. Clean place. Friendly workers, good management. Great job. You all deserve a raise.
Atmosphere: 5
Food: 4
Service: 5
/worst service 15 minutes and did not take order.
I understand technology is takin over customer service. But. Next time i will order food from amazon.
Atmosphere: 1
Food: 1
Service: 1
The drive thru took forever and there were no other customers the employees basically ignored me they should be fired
Atmosphere: 1
Food: 3
Service: 1
Most burger Kings are good. It’s the one on Warm Springs that’s a problem for me.
Atmosphere: 3
Food: 3
Service: 3
Ordered online, they had me park despite being the only customer there. I only ordered one kids meal and a whopper. Waited 15 minutes outside before I went inside and ask for my order which was already ready. Chicken nuggets that I got for my son were hard as rocks. Wont be coming here anymore.
Atmosphere: 1
Food: 1
Service: 1
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