I’m disappointed. I loved this sandwich shop. unfortunately, the individuals running it are unable to adequately provide customer service and food delivery. My hot sandwich sat for 20 minutes as I waited, and then they provided it to me with no apology, but merely slid it across the table and I walked out. Please do better or sell the business.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cheese Steak
Allyn Llyr
Came into order an 18-in, and because the Italian sausage and the meatball are the same price, I just wanted half and half sausage and meatball. They refuse to do it.There's no reason to refuse to do it, and they expected a tip. For basically doing nothing.Service is not worth it here. And the sandwich is just average
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Italian Sub
Daithi M.
Wow. If you're gonna abandon your place like this you should just close it down. Drinks on styrofoam cups still? Really? And the decor is just dismal. Basically a dump. Avoid!!
Alan Santoyo
I normally don't have issues with the place and people who work there. However, this day in particular I decided to cater. Placed the order at 11:49A.M. and requested to have it ready by 3:30P.M.-4P.M. The manager said 4P.M. would be better and I was okay with it. When it was time for me to pick up the order, I entered the shop and I don't see anything for pick-up. Thinking they probably had it in the back. NOPE!!! 3 kids walk in giggling and smelling like marijuana, recognized me and now they're BARELY making my order as if it was Hell's Kitchen and they're on a time limit to get it done in 5mins. They're grateful I have respect for their manager and scolded them a bit when I should've asked for a full refund!!! I spent $170.97 (THAT'S INCLUDING A TIP) for it to be ready with the time that benefitted them and IT WAS STILL LATE!!! Over 4 1/2 hrs and it was made in front of me. I don't care what anyone does on their personal time, but when it's an order and YOU give me a time to ensure it gets done and YOUR workers decide to hot box in the parking lot is no excuse to mess up this bad. I hope the manager gets it together, otherwise I'll go somewhere else where the workers take their job more seriously handling any food while being high.
Atmosphere: 1
Food: 1
Service: 1
Perla G Lezama V
Manager Luis, truly respectful take's the time to truly understand the best way's to make customers happy with there best dish of cold and hot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak, Italian Sub, Balsamic Chicken Salad, Combo Cookie & Bottled Drink, The Bobbie, Capastrami, Cole Turkey
Faith S.
Came today for the first time, first we weren't greeted whatsoever when entering the shop. Then when we did order our order took 20 minutes to prepare two sandwiches. Upon eating our sandwiches my husband and I both thought the chicken on our sandwiches was super dry, he ordered the chicken Parmesan. There was very little marinara on his. Won't be coming back..
Pam C.
I ordered online and gave special instructions about my order. I gave a tip hoping they would see my request. They didn't. What's the point of having a "notes" box and giving a tip if they can't read the note and follow simple instructions?? So lazy and very disappointing.
Jenna Sais
Sandwiches are good but don’t order online, the employees do not pay attention to additions or substitutions. These are $14 sandwiches so you’d think you could get one without Mayo if requested or extra cheese if paid for, but no! Walked in to employees hanging out when my order was overdue and they just said they were behind and continued conversing.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Italian Sub
Deee Badwaski
Ordered 2 big platters of subs. They had it prepared at the stated time.
Atmosphere: 5
Food: 5
Service: 5
Dani
great experience here and great sandwich.got a free sub offer—so i checked it out with a 5” tuna half sub. packed with pure tuna, no annoying bits of celery or peppers, just fresh, delicious, unadulterated tuna. sub was made exactly as i ordered; asked for a bunch of extras and got generous portions. vegetables were crispy and fresh. bread is wonderfully fresh, but tends to get soggy within the hour — sandwiches are eat-now, not pack-for-laters.MUST say thank you to the underrated star of my experience, Tisha, for her wonderful management, holding the fort down on what seemed like a very busy day. she was alone at the register but unruffled by the lines and belligerent customer right before me. she soothed / calmed the angry guy down and got him taken care of — he walked out smiling. her confidence and the way she handles her customers and her store makes ME confident to come back here to eat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak, The Bobbie, Homemade Turkey Sandwich
When visiting this past weekend, it great experience. The cheesesteak was by far the best one I’ve had at a Capriottis in LV.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak
Alissa Skinner
Anytime I come to Vegas, this is one of my first stops! I love the Bobby!!
Atmosphere: 5
Food: 5
Service: 5
Talicia Jackson
The sandwich is just ok. The small size is enough because it has a lot of meat on it.
Atmosphere: 4
Food: 3
Service: 4
rhonda killough
I've had it with this location. I've had several negative experiences here over the past year. Between bad product outcome (got my order wrong-- twice), failure of integrity, and abysmal customer service, it's worth going out of my way when I want one of these sandwiches to avoid giving this crew my limited disposable dollars. They have proven once and for all they don't deserve our business. Do yourself a favor, avoid the frustration of trying to get a good Capriottis sandwich from these apparently lazy, inattentive folks. If you can't bother to walk my way or greet me when I come to give your establishment some business, I won't bother giving you business ever again. Forget you.
Atmosphere: 3
Food: 1
Service: 4
Mick Napier
I have had good n bad sandwich experiences but this place takes the cake ordered the Italian sub no meat nor cheese was put on this sandwich usually when that happens employees are stealing the food. I will not go there at all anymore I dont recommend that anyone goes there at all the worst sandwich buying experience I ever have had .
I’m disappointed. I loved this sandwich shop. unfortunately, the individuals running it are unable to adequately provide customer service and food delivery. My hot sandwich sat for 20 minutes as I waited, and then they provided it to me with no apology, but merely slid it across the table and I walked out. Please do better or sell the business.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cheese Steak
Came into order an 18-in, and because the Italian sausage and the meatball are the same price, I just wanted half and half sausage and meatball. They refuse to do it.There's no reason to refuse to do it, and they expected a tip. For basically doing nothing.Service is not worth it here. And the sandwich is just average
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Italian Sub
Wow. If you're gonna abandon your place like this you should just close it down. Drinks on styrofoam cups still? Really? And the decor is just dismal. Basically a dump. Avoid!!
I normally don't have issues with the place and people who work there. However, this day in particular I decided to cater. Placed the order at 11:49A.M. and requested to have it ready by 3:30P.M.-4P.M. The manager said 4P.M. would be better and I was okay with it. When it was time for me to pick up the order, I entered the shop and I don't see anything for pick-up. Thinking they probably had it in the back. NOPE!!! 3 kids walk in giggling and smelling like marijuana, recognized me and now they're BARELY making my order as if it was Hell's Kitchen and they're on a time limit to get it done in 5mins. They're grateful I have respect for their manager and scolded them a bit when I should've asked for a full refund!!! I spent $170.97 (THAT'S INCLUDING A TIP) for it to be ready with the time that benefitted them and IT WAS STILL LATE!!! Over 4 1/2 hrs and it was made in front of me. I don't care what anyone does on their personal time, but when it's an order and YOU give me a time to ensure it gets done and YOUR workers decide to hot box in the parking lot is no excuse to mess up this bad. I hope the manager gets it together, otherwise I'll go somewhere else where the workers take their job more seriously handling any food while being high.
Atmosphere: 1
Food: 1
Service: 1
Manager Luis, truly respectful take's the time to truly understand the best way's to make customers happy with there best dish of cold and hot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak, Italian Sub, Balsamic Chicken Salad, Combo Cookie & Bottled Drink, The Bobbie, Capastrami, Cole Turkey
Came today for the first time, first we weren't greeted whatsoever when entering the shop. Then when we did order our order took 20 minutes to prepare two sandwiches. Upon eating our sandwiches my husband and I both thought the chicken on our sandwiches was super dry, he ordered the chicken Parmesan. There was very little marinara on his. Won't be coming back..
I ordered online and gave special instructions about my order. I gave a tip hoping they would see my request. They didn't. What's the point of having a "notes" box and giving a tip if they can't read the note and follow simple instructions?? So lazy and very disappointing.
Sandwiches are good but don’t order online, the employees do not pay attention to additions or substitutions. These are $14 sandwiches so you’d think you could get one without Mayo if requested or extra cheese if paid for, but no! Walked in to employees hanging out when my order was overdue and they just said they were behind and continued conversing.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Italian Sub
Ordered 2 big platters of subs. They had it prepared at the stated time.
Atmosphere: 5
Food: 5
Service: 5
great experience here and great sandwich.got a free sub offer—so i checked it out with a 5” tuna half sub. packed with pure tuna, no annoying bits of celery or peppers, just fresh, delicious, unadulterated tuna. sub was made exactly as i ordered; asked for a bunch of extras and got generous portions. vegetables were crispy and fresh. bread is wonderfully fresh, but tends to get soggy within the hour — sandwiches are eat-now, not pack-for-laters.MUST say thank you to the underrated star of my experience, Tisha, for her wonderful management, holding the fort down on what seemed like a very busy day. she was alone at the register but unruffled by the lines and belligerent customer right before me. she soothed / calmed the angry guy down and got him taken care of — he walked out smiling. her confidence and the way she handles her customers and her store makes ME confident to come back here to eat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak, The Bobbie, Homemade Turkey Sandwich
Restaurantji Recommends
When visiting this past weekend, it great experience. The cheesesteak was by far the best one I’ve had at a Capriottis in LV.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak
Anytime I come to Vegas, this is one of my first stops! I love the Bobby!!
Atmosphere: 5
Food: 5
Service: 5
The sandwich is just ok. The small size is enough because it has a lot of meat on it.
Atmosphere: 4
Food: 3
Service: 4
I've had it with this location. I've had several negative experiences here over the past year. Between bad product outcome (got my order wrong-- twice), failure of integrity, and abysmal customer service, it's worth going out of my way when I want one of these sandwiches to avoid giving this crew my limited disposable dollars. They have proven once and for all they don't deserve our business. Do yourself a favor, avoid the frustration of trying to get a good Capriottis sandwich from these apparently lazy, inattentive folks. If you can't bother to walk my way or greet me when I come to give your establishment some business, I won't bother giving you business ever again. Forget you.
Atmosphere: 3
Food: 1
Service: 4
I have had good n bad sandwich experiences but this place takes the cake ordered the Italian sub no meat nor cheese was put on this sandwich usually when that happens employees are stealing the food. I will not go there at all anymore I dont recommend that anyone goes there at all the worst sandwich buying experience I ever have had .