Came in for our anniversary and were not disappointed! Service was prompt, steaks were large and delicious. Just a lovely meal.One thing that was funny, my wife ordered a mojito (which she enjoyed) but as she was drinking it she said, "I'm such a light-weight, this is really effecting me." Found out when the check came that they subbed-out for Bacardi 151! No wonder it hit hard!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
Cory Caston
An hour and a half wait for food on a night that wasn’t even busy. The waiter didn’t even acknowledge our table during the wait, and the wait may have been longer if we didn’t ask the hostess if she could check on our food.
Atmosphere: 1
Food: 1
Service: 1
jessica Holt
Went here to celebrate my mom's 64th bday. Lobster bisque was really, really liquid, with very little lobster inside. The house chopped salad was absolutely fabulous ( I'm not a salad person). Fireside Margarita was awesome! Sides: mushrooms were tasty and tender. Mashed potatoes extremely creamy and delicious, Mac and cheese was very cheesy and different. Sautéed spinach was great just add a little salt. Pics below.Parking: The charcoal room is located inside the Sante fe casino. So it is best to park near the bingo sign. When inside, it's close to leticia's cocina. Parking is convenient.Wheelchair accessibility: The doors will open automatically when the button on the wall is pushed.
Super delicious food with excellent service. The waiter also knew Spanish and that made us feel more comfortable. The cream brûlée 10/10. I will be
Atmosphere: 5
Food: 5
Service: 5
GregS
Took long to get food, 1 steak overcooked then had to wait for it. Second drink order was lost and delivered late, 2 people ant our table were never asked for refills. It was our 45th wedding anniversary and they did have anything at the table to recognize it and gave us 1 super little dessert. Didn't like being seated across from a bar with the hockey game on. For spending almost $500 for 4 adults we expected a bit more attention and atmosphere for our celebration.
Bill
Overall and excellent experience. Service was outstanding and the attention to the table was perfect. Our Shrimp cocktail, lobster bisque and Bone in-Ribeye share was absolutely perfect. We will definitely be back again!
TimothyT
Usually easy to get reservations or just walk-in. I'm very happy to have a comfortable but nicely appointed steakhouse close to home that serves a great meal every time at reasonable prices. Last night was Scallops for me, lobster for my wife, crab legs for my sister-in-law (which she raved about) and a couple of very tasty sides. I also started with their steakhouse salad. All in all a great meal at a reasonable price with very good service thanks to Miguel and a nice setting to enjoy it in.
LeliaF
We've been going to the Charcoal Room at the Santa Fe Hotel/Casino since it opened 25 plus years ago. The ambiance is fabulous, the service and food is always excellent and we love having this special place to go to celebrate birthday's, anniversaries, friends and family. We highly recommend the Charcoal Room.
DaneW
We stayed until 9pm finishing our drinks. They started cleaning around us and clearly wanted us to leave. By 9:05 we just left because they clearly wanted to close. Don't think that was very cool.
Came here for a belated Valentine's dinner with my girlfriend. It was our first time here, and our server, Justin, did a great job of walking us through the menu along with making recommendations. He truly made the experience better, along with his back-server, Gabriel. Thank you guys for your great service. We will definitely be back!
We made reservation for 815pm , we did not get our food til 939pm. The manager was giving excuse why our food took so long. Her excuse was so bad that you can tell how bad she was lieing. Even the table next to us was irrated that the food took so long. One of the excuse was the lamp chop took a while longer because it was so thick. I took a picture of it...really??? $138 later, food was bad! The whole experience as bad, it used to be a great a place to eat! The manager there need to do her education and not lie to her customers.
Atmosphere: 1
Food: 1
Service: 1
Esmeralda Ramon
Husband made a reservation for 8:30 and we got there and managed to get seated at that time which seemed like we were off to a great start. We sat down and ordered within five minutes (no later than 8:35) and we sat down and enjoyed our complimentary bread. The issue started when it hit 9:15 and we were wondering where our food was. We thought the tables to our right and left were finishing up and therefore didn’t have food in front of them anymore. It wasn’t until the table to the right of us started asking for the manager where their food was that my husband and I realized we were bound to wait even longer. The manager had said that food was taking a long time because it was a busy night and the wait time was supposed to be around 30 minutes. However, this was a lie because our food didn’t arrive until 9:35! We ended up getting our food before the table next to us that was there before us and it was completely unacceptable! I understand it’s Valentines night but last year we went to Echo and Rig and there was no wait time issue. The steaks were decent. The sides are definitely not worth it (mashed potatoes and Mac and cheese). Take this review with a grain of salt since it was a busy night but we don’t plan on coming back here at all.
Atmosphere: 1
Food: 2
Service: 1
RickR
The server was horrible. We were going to have an anniversary dinner and we have been to the Charcoal Room before. After sitting we had to wait even to get water. The guy was not interested in us at all. We spent $170 and rushed to leave. We won't be returning. They couldn't even cook a filet properly
Mzg6
The restaurant itself is very nice, great ambiance. The wait staff is very nice and friendly, also quite attentive. I ordered a rib steak to be cooked between medium and medium well, it was very rare and it had a lot of fat. I didn't enjoy, I took it home so I could cook it to my liking. The side dishes were good.
JosephM6123
We celebrated Valentines Day a couple days late and what a nice surprise...Santa Fe has refreshed their hotel with a cleaner, brighter and newer feel inside. I must kindly disagree with some of these negative reviews,... We ordered oysters and shrimp cocktail to start and it was fresh and delicious. We had the ribeye with loaded baked potato, corn and mushrooms and they were all cooked perfectly. We are regulars at Red Rock Casino and found this location a pleasant alternative...staff is friendly and on point from the minute you walk in...Great Job!
Came in for our anniversary and were not disappointed! Service was prompt, steaks were large and delicious. Just a lovely meal.One thing that was funny, my wife ordered a mojito (which she enjoyed) but as she was drinking it she said, "I'm such a light-weight, this is really effecting me." Found out when the check came that they subbed-out for Bacardi 151! No wonder it hit hard!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
An hour and a half wait for food on a night that wasn’t even busy. The waiter didn’t even acknowledge our table during the wait, and the wait may have been longer if we didn’t ask the hostess if she could check on our food.
Atmosphere: 1
Food: 1
Service: 1
Went here to celebrate my mom's 64th bday. Lobster bisque was really, really liquid, with very little lobster inside. The house chopped salad was absolutely fabulous ( I'm not a salad person). Fireside Margarita was awesome! Sides: mushrooms were tasty and tender. Mashed potatoes extremely creamy and delicious, Mac and cheese was very cheesy and different. Sautéed spinach was great just add a little salt. Pics below.Parking: The charcoal room is located inside the Sante fe casino. So it is best to park near the bingo sign. When inside, it's close to leticia's cocina. Parking is convenient.Wheelchair accessibility: The doors will open automatically when the button on the wall is pushed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bread Basket, Crème Brûlée, Mashed Potatoes, Shrimp Cocktail, Mac & Cheese
Super delicious food with excellent service. The waiter also knew Spanish and that made us feel more comfortable. The cream brûlée 10/10. I will be
Atmosphere: 5
Food: 5
Service: 5
Took long to get food, 1 steak overcooked then had to wait for it. Second drink order was lost and delivered late, 2 people ant our table were never asked for refills. It was our 45th wedding anniversary and they did have anything at the table to recognize it and gave us 1 super little dessert. Didn't like being seated across from a bar with the hockey game on. For spending almost $500 for 4 adults we expected a bit more attention and atmosphere for our celebration.
Overall and excellent experience. Service was outstanding and the attention to the table was perfect. Our Shrimp cocktail, lobster bisque and Bone in-Ribeye share was absolutely perfect. We will definitely be back again!
Usually easy to get reservations or just walk-in. I'm very happy to have a comfortable but nicely appointed steakhouse close to home that serves a great meal every time at reasonable prices. Last night was Scallops for me, lobster for my wife, crab legs for my sister-in-law (which she raved about) and a couple of very tasty sides. I also started with their steakhouse salad. All in all a great meal at a reasonable price with very good service thanks to Miguel and a nice setting to enjoy it in.
We've been going to the Charcoal Room at the Santa Fe Hotel/Casino since it opened 25 plus years ago. The ambiance is fabulous, the service and food is always excellent and we love having this special place to go to celebrate birthday's, anniversaries, friends and family. We highly recommend the Charcoal Room.
We stayed until 9pm finishing our drinks. They started cleaning around us and clearly wanted us to leave. By 9:05 we just left because they clearly wanted to close. Don't think that was very cool.
Came here for a belated Valentine's dinner with my girlfriend. It was our first time here, and our server, Justin, did a great job of walking us through the menu along with making recommendations. He truly made the experience better, along with his back-server, Gabriel. Thank you guys for your great service. We will definitely be back!
Restaurantji Recommends
We made reservation for 815pm , we did not get our food til 939pm. The manager was giving excuse why our food took so long. Her excuse was so bad that you can tell how bad she was lieing. Even the table next to us was irrated that the food took so long. One of the excuse was the lamp chop took a while longer because it was so thick. I took a picture of it...really??? $138 later, food was bad! The whole experience as bad, it used to be a great a place to eat! The manager there need to do her education and not lie to her customers.
Atmosphere: 1
Food: 1
Service: 1
Husband made a reservation for 8:30 and we got there and managed to get seated at that time which seemed like we were off to a great start. We sat down and ordered within five minutes (no later than 8:35) and we sat down and enjoyed our complimentary bread. The issue started when it hit 9:15 and we were wondering where our food was. We thought the tables to our right and left were finishing up and therefore didn’t have food in front of them anymore. It wasn’t until the table to the right of us started asking for the manager where their food was that my husband and I realized we were bound to wait even longer. The manager had said that food was taking a long time because it was a busy night and the wait time was supposed to be around 30 minutes. However, this was a lie because our food didn’t arrive until 9:35! We ended up getting our food before the table next to us that was there before us and it was completely unacceptable! I understand it’s Valentines night but last year we went to Echo and Rig and there was no wait time issue. The steaks were decent. The sides are definitely not worth it (mashed potatoes and Mac and cheese). Take this review with a grain of salt since it was a busy night but we don’t plan on coming back here at all.
Atmosphere: 1
Food: 2
Service: 1
The server was horrible. We were going to have an anniversary dinner and we have been to the Charcoal Room before. After sitting we had to wait even to get water. The guy was not interested in us at all. We spent $170 and rushed to leave. We won't be returning. They couldn't even cook a filet properly
The restaurant itself is very nice, great ambiance. The wait staff is very nice and friendly, also quite attentive. I ordered a rib steak to be cooked between medium and medium well, it was very rare and it had a lot of fat. I didn't enjoy, I took it home so I could cook it to my liking. The side dishes were good.
We celebrated Valentines Day a couple days late and what a nice surprise...Santa Fe has refreshed their hotel with a cleaner, brighter and newer feel inside. I must kindly disagree with some of these negative reviews,... We ordered oysters and shrimp cocktail to start and it was fresh and delicious. We had the ribeye with loaded baked potato, corn and mushrooms and they were all cooked perfectly. We are regulars at Red Rock Casino and found this location a pleasant alternative...staff is friendly and on point from the minute you walk in...Great Job!