Einstein Bros. Bagels

To the police officer who insisted & told me to “get my butt up here” and tell him what I wanted so that he could pay for my order when I had been scheming to pay for his order so I could show appreciation for what he does for our country, THANK YOU for making my day. Thank you for taking some of those overtime hours and blessing someone you don’t even know. If all officers are as kind as you are, then Las Vegas is in good hands. To the woman who ordered the last two chocolate chip bagels and then volunteered to give them to my sister instead when she found out that there would be two disappointed little boys who really wanted chocolate chip bagels, THANK YOU for your kindness. You could have kept them, but you didn’t. To the employees working this past Wednesday, THANK YOU for the smiles on your faces, for the delicious bagels, and to the guy who learned what a bakers dozen was…we learn something every day.

Atmosphere: 5

Food: 5

Service: 5

Fast service

Atmosphere: 3

Food: 5

Service: 5

Waited in line for service for over 15 minutes with only one person in front of me, two customers sitting at tables eating and two people working behind the counter. Not that it’s that important, but the girl working the counter didn’t greet us, didn’t apologize for the delay, didn’t explain the reason for delays and really didn’t appear to give $hit. I got the same level of service last Sunday as well.
7291 South Eastern Avenue Unit A.

Atmosphere: 1

Food: 1

Service: 1

Good place for breakfast

Atmosphere: 5

Food: 5

Service: 5

We walked in to rude attitude yesterday? The young lady was so unpleasant. And I guess the store manager yelling walking by to the young guy in the back to come help. Not even we're be right with you. More customers came and the same attitude was given. I will not return here to this location

Atmosphere: 1

Food: 4

Service: 1

Act as if they are doing you a favor to take your money. Staff was rude

The manager is very unprofessional and the worst one that has been at this location by far!

Atmosphere: 1

Food: 1

Service: 1

No idea why you would go here. Food tastes bad, hostile on edge staff, and overpriced small selection. I ordered an unsweetened iced tea and a plain bagel. I threw away the drink after one sip before I made it out the door, as it tasted like soap. How a plain bagel with creme cheese can taste this bad is beyond me. Will never return and I live nearby, I'd pay an Uber to a different bagel place before risking coming back.

Atmosphere: 1

Food: 1

Service: 1

Always take good care of me

Atmosphere: 5

Food: 5

Service: 5

The General Manager and the employee who helped me, in the store, were great and very helpful! And I appreciate them putting up with my venting. My rating is based on the in store experience, not my total experience.

The phone policies regarding the phones, automatically, being forwarded to advise that there aren’t any associates available to take your call, during busy times/holidays, is absurd and in my opinion terrible customer service!

Staff appropriately to be able to supply your product to the elevated demand at those times, do not allow customer service levels to suffer. When it’s busy, I would assume you make more money from selling more product.

The fact that you cannot customize an order for a bunch of bagels on the app or online is ridiculous as well. If I owned a bagel store, I would want to sell as many bagels as I could! I would not create obstacles to prevent customers from being able to order what they want when they want it!

Luckily for me, on this occasion, I was able to get 2 baker’s dozens with the bagels I wanted. Unfortunately, for the customers behind me, I needed a dozen Plain and a dozen Everything, I offered to come back in an hour, if need be, so as not to inconvenience the customers behind me, I hate being a bagel hog!

Atmosphere: 4

Food: 4

Service: 4

Close to work awesome bagels. Our favorite it's always the all nighter

Atmosphere: 5

Food: 5

Service: 5

Two days in a row with bad service. Wrong order day one. Day two my Bagel was burnt to the point it tasted

Atmosphere: 2

Food: 1

Service: 2

Takes forever to place an order even when there is no one in line. They do not listen whether order is to go or stay. Staff are rude & dismissive. Dining room is filthy, tables & floors. Was a good place, pre-Covid; Covid is their excuse for now sucking. Spoiled tomatoes. Insufficient capers. Poor quality food & even worse service.

Atmosphere: 1

Food: 1

Service: 1

I’ve pretty much given up on this location. On one visit the young man had the most difficult time just answering the question. How are you today? Ignored me twice until I brought it to his attention. Then he mumbled some disparaging comment to a co-worker. The most recent visit I waited without any acknowledgment in the morning. Until I just walked out. Customer service experience should be #1 priority when you’re a frontline, customer facing employee.

Manager always got an attitude , you got 2 mfs in there that’s dating clearly mixing business and please yes nae we’re talking about you close this location immediately mfs always giving me

Atmosphere: 1

Service: 1